"受付の方のサービスが最高でした。 チェックインの段階から印象が良かったです。 またチェックアウトの際、こちらが日程を間違えてご迷惑をおかけした際にもスマートに対応頂きました。 金曜日夜の出発で、ナイトマーケットが始まってしまいホテル前までGrabが呼べずに困っていることをフロントで相談すると、予約したGrabの方と直接電話で対応してくれ、ピックアップの場所まで見送ってくれました。 立地も最高ですが、それ以上に対応が良く次ハノイを訪れる機会があったら必ずこちらを利用したい思います。"

"Lotus boutique Hotel centrally located in the Old Quarter of Hanoi close to all amenities. Staff were respectful, friendly and nothing was too much trouble for them. I was an older solo traveler and felt safe in this hotel at all times. I would highly recommend this hotel."

"The staff were fantastic. My room looked over the street and was wonderful spot to explore the Old Quarter and the French Quarter from. Was a wonderful short stay!"

"Nice location comfortable bed mid size room"

"Had an amazing time in Hanoi and room was spacious and clean. Receptionist Tony was also very attentive and showed us lots of hospitality. I'll highly recommend anyone looking for a convenient spot to stay in Old Quarters to try out Imperial Hotel & Spa."

"very clean, friendly hotel was excellent and exactly what we needed. I would recommend this to anyone who would like to visit the old quarter in Hanoi."