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"Great 2 night stay in lovely setting of Wookey Hole. Family loved it. Hotel was lovely, staff were great."

"Having booked our parking through Just Park, we received excellent directions to the limited spaces at the rear of the hotel. (The satnav wanted to send us elsewhere!) We were welcomed, offered assistance with our baggage and directed to our room. We had selected a Superior Room as we were celebrating an anniversary and found ourselves (after a long and winding walk along a corridor whose floor was a little uneven in places - showing the history of the building) in a suite! Very nice (although the sofa is not particularly comfortable to sit on). The bedroom was large, with a very comfortable bed, a desk a chair and plenty of drawers to store your clothes. The ‘wardrobe’ is off the sitting area. 2 very large TVs and a lovely, large, well appointed bathroom. It suited us very well. No breakfast, but plenty of advice on options nearby. On checkout, I discovered that, although the message I had received from Hotels.com had stated (as per my selection on booking) that I would pay at the hotel, payment had been taken 2 days previously. It was explained that this was the policy of the hotel. I have no problem with this - but I do think that Hotels.com should reflect this in their booking confirmation. All in all, it suited us very well."

"Always friendly and nice staff "

"Lovely place to stay - comfortable, clean rooms and everything we needed. The little booklet in the room with places to get breakfast, local walks and local taxi numbers was also a nice touch. A reallly pleasant place."

"Stayed for 1 night. Room was clean and spacious with everything I needed. Food in the bar was great and well priced. All the staff were very helpful. "

"Lovely quiet room. Excellent food. Good value for money "

"excellent all round"

"Our first stay in this Hotel and it didn’t disappoint. Friendly staff from the start, check in was a breeze. Security lock to the rooms so only guests have access as the bar and restaurant is open to the public. Room was great, had a balcony overlooking the main high street was a nice surprise. We had an evening meal there, good choice on the menu, again service was excellent. Following morning we had a breakfast, great selection, choice of cooked items as well as the cereal selections."

"Clean and comfortable room with tea and coffee facilities, bottled water and biscuits. Bathroom also clean with good shower. Food and drink excellent in the restaurant. "