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"Enjoyed our stay. The staff were exceptional. The big pool is in need of major repairs"

"Excellent hotel! Really quiet on the sea front. Great facilities, and the best massages we have ever had! Rooms comfortable and spacious, restaurant good variety of food. "

"We are genuinely puzzled by some very harsh negative reviews. Yes, the hotel could do with some TLC but it needs to be compared to its Canarian competitors in the same price range. And there we find it good value. We again found it clean enough, bedding and towels changed regularly and with plenty to eat, Large rooms with private balconies nearly all with Sea/Pool views. We had a few maintenance issues, all of which were resolved quickly with the longest taking 48 hours. Food included roast joints, many species of fish, stroganoff, lots of salads, fruit etc. Being mid Atlantic, we would particularly encourage people to try all the varieties of fish even if you have never heard of them. Cost a fortune in UK. Admittedly they are not so good at chips. The staff are friendly and helpful, almost family. Sometimes though they are very busy, there can be 800 guests all wanting breakfast at the same time. They cater to guests from all over Europe so not all the staff are English fluent. Pick quieter times and double check they do understand your English. We tend to use a lot of cliches, idioms and sometimes say “can you” when we mean “will you”. Noise pretty much goes by 11.30pm although the Ents team will get louder as the older winter crowd are replaced by the summer families. Yes, the Spa needs some work but closing it would be a big impact on the guests for that month. Unlike mainland hotels, this hotel is nearly full all year round. And a shout out to Ellis"

"Lovely location, beautiful hotel & very polite and accommodating staff. "

"This was our 12th visit to the Canary Islands and we found this hotel the best yet. Excellent food, comfy beds"

"Excellent location in Costa Teguise close to lots of restaurants, bars, bus stops and beach. Nice pool area that gets sunshine all day and loungers always available. Assorted entertainment in onsite pub every night and poolside activities and music. Fantastic selection of different cuisines and dishes at the buffet restaurant and all the staff - from cleaners, restaurant, entertainment and front desk - very professional, polite and friendly. Impeccable service. Small, very basic gym. Had a huge room and bed overlooking the main beach. Unfortunately the patio didn't receive any sunshine at all throughout day and was chilly in the wind. Room had a fridge, cooker, all the main English TV stations and ample storage space and lighting. However no crockery or cutlery in kitchen. Nice bathroom, powerful shower which unfortunately left water on floor of bathroom. There was some building maintenance taking place and was quite noisy. A few very minor room maintenance niggles ie reading light above bed not working and wardbrobe door magnet not holding door shut. Overall a very nice and affordable base from which to explore Costa Teguise. I visited in early February so it would probably be much livelier in peak season."

"The apartments fariones are excellent as always. The staff are lovely and can’t do enough for you. We had a small problem with a smell. They came and sorted it out within 10 minutes."

"Very enjoy. Good was good. Staff very professional "

"Made our stay wonderful, the room and the service was top notch! The heated pool wasn't heated, but on the other hand the buffet restaurants had good choices."