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Secrets Lanzarote Resort & Spa – Adults only (+18)

5.0 star property
Adults-only hotel with 6 restaurants and 4 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Lanzarote Resort & Spa – Adults only (+18)

4 outdoor pools, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
65-inch Smart TV with satellite channels, TV
Exterior
Double Room, Balcony, Pool View | Minibar, in-room safe, desk, laptop workspace
View from property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet friendly
    Pet friendly
  • Bar
    Bar
  • All inclusive
    All inclusive
  • Room service
    Room service
  • Spa
    Spa
  • Air conditioning
    Air conditioning
The price is AED 738
AED 786 total
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Double Room (Preferred Club)

Highlights

Air conditioning
Club Lounge
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Partial Sea View (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Suite, Partial Sea View (Preferred Club)

Highlights

Private indoor spa tub
Air conditioning
Club Lounge
Smart TV
Blackout drapes/curtains
Separate bedroom
Jetted bathtub
Separate bathtub and shower
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Ocean View (Preferred Club)

Highlights

Private indoor spa tub
Air conditioning
Club Lounge
Smart TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Pool Access (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Suite, Pool Access (Preferred Club)

Highlights

Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Smart TV
Blackout drapes/curtains
Separate bedroom
Jetted bathtub
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Ocean View (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Preferred Club)

Highlights

Private indoor spa tub
Air conditioning
Club Lounge
Smart TV
Blackout drapes/curtains
Separate bedroom
Jetted bathtub
Separate bathtub and shower
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Ocean View (Preferred Club)

Minibar, in-room safe, desk, laptop workspace

Double Room, Ocean View (Preferred Club)

Highlights

Air conditioning
Club Lounge
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Ocean View (Preferred Club)

Deluxe Room, Ocean View (Preferred Club) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, Ocean View (Preferred Club)

Highlights

Air conditioning
Club Lounge
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Balcony, Ocean View

Double Room, Balcony, Ocean View | View from room

Double Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Balcony, Pool View

Double Room, Balcony, Pool View | Minibar, in-room safe, desk, laptop workspace

Double Room, Balcony, Pool View

Highlights

Balcony
Air conditioning
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Balcony

Minibar, in-room safe, desk, laptop workspace

Double Room, Balcony

Highlights

Balcony
Air conditioning
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Private bathroom
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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Exterior

Dreams Lanzarote Playa Dorada Resort & Spa

Pool
Hot Tub
All inclusive
Spa
8.4 out of 10, Very Good, (1013)
The price is AED 645
AED 687 total
includes taxes & fees
21 Dec - 22 Dec
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About the neighborhood

Map
Urbanizacion Cortijo Viejo, Puerto Calero, Yaiza, Lanzarote, 35570

What's nearby

  • Lanzarote Golf Resort - 10 min drive - 8.2 km
  • Puerto del Carmen Beach - 16 min drive - 6.5 km
  • Playa Chica - 18 min drive - 6.7 km
  • Pocillos Beach - 20 min drive - 9.3 km
  • Playa de Matagorda - 23 min drive - 13.3 km

Getting around

  • Lanzarote Airport (ACE) - 15 min drive

Restaurants

  • ‪El Ancla - ‬7 min drive
  • ‪MargheRita - ‬14 min walk
  • ‪Cofradia la Piñosa - ‬8 min drive
  • ‪Arenas Lounge - ‬9 min drive
  • ‪Restaurante la Chalana - ‬8 min drive

About this property

Secrets Lanzarote Resort & Spa – Adults only (+18)

Luxury eco-certified hotel near Puerto del Carmen Beach
You can look forward to a poolside bar, a terrace, and a coffee shop/cafe at Secrets Lanzarote Resort & Spa – Adults only (+18). Active travelers can enjoy cycling, volleyball, and scuba diving at this hotel. Indulge in a body treatment, hydrotherapy, and a body wrap at Secrets Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with a garden and a library.
You'll also enjoy perks such as:
  • 4 outdoor pools with sun loungers and pool umbrellas
  • Free self parking
  • Bike rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • A billiards/pool table, coffee/tea in the lobby, and water sports equipment
  • Guest reviews speak highly of the helpful staff
Room features
All 335 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 65-inch Smart TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

All inclusive details

All-inclusive room rates at Secrets Lanzarote Resort & Spa – Adults only (+18) are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Tennis
Volleyball

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • World Café
  • Barefoot Grill
  • Portofino - Italian
  • Gohan - Sushi Bar
  • Bluewater Grill

Things to do

  • 4 outdoor pools
  • Bicycle rentals
  • Bike parking
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Scuba diving
  • Steam room
  • Tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (23003 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Garden
  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Massage - on the beach
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture & ecosystem education
  • Locally-owned & organized tours & activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 65-inch Smart TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property's restaurants are open seasonally.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: EUR 50 per pet, per night
  • Service animals are exempt from fees
  • Spa fee: EUR 35 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 9:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Hesperia Lanzarote Hotel Yaiza
Hesperia Lanzarote Yaiza
Hotel Hesperia Lanzarote - Adults Only Hotel Yaiza
Hotel Hesperia Lanzarote - Adults Only Hotel
Hotel Hesperia Lanzarote - Adults Only Yaiza
Hesperia Lanzarote
Hesperia Lanzarote Yaiza

Frequently asked questions

Does Secrets Lanzarote Resort & Spa – Adults only (+18) have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 9:00 AM–8:00 PM.

Is Secrets Lanzarote Resort & Spa – Adults only (+18) pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of EUR 50 per pet, per night. Service animals are exempt from fees.

How much is parking at Secrets Lanzarote Resort & Spa – Adults only (+18)?

Self parking is free at this property.

What time is check-in at Secrets Lanzarote Resort & Spa – Adults only (+18)?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Secrets Lanzarote Resort & Spa – Adults only (+18)?

Check-out is at noon.

Does Secrets Lanzarote Resort & Spa – Adults only (+18) provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Secrets Lanzarote Resort & Spa – Adults only (+18)?

Some rate plans available at this property are all-inclusive.

Where is Secrets Lanzarote Resort & Spa – Adults only (+18) located?

Situated on the boardwalk/promenade, this luxury hotel is within 3 mi (5 km) of Playa de la Arena, Quemada Beach, and Lanzarote Beaches. Fariones Sports Center and Puerto del Carmen Beach are also within 6 mi (10 km).

Secrets Lanzarote Resort & Spa – Adults only (+18) Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 465 out of 1025 reviews" "
Rating 8 - Good. 395 out of 1025 reviews" "
Rating 6 - Okay. 122 out of 1025 reviews" "
Rating 4 - Poor. 35 out of 1025 reviews" "
Rating 2 - Terrible. 8 out of 1025 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tonie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a lovely week staying at the Secrets Lanzarote Resort. We award a 5* for the staff, especially Macarena, Head of Customer Experience, for her professionalism, approachability, and all round efforts to make our stay go well. Any disappointment we felt was more around the island itself, which doesn't offer a great deal for the visitor who doesn't want to sit by the pool all day every day. But we were saved by having hired a car and we explored what little there is on the island. Secrets is a 4 * hotel which is comfortable and welcoming and a relaxing place to be.
Stayed 7 nights in Nov 2024

10/10 Excellent

Ena Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent. Everything was spotless, the staff were exemplary, the facilities superb.
Stayed 5 nights in Nov 2024

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A lovely hotel, good location with a great spa! Beds were huge and big TV, quiet resort, buffet food was great with lovely presentation. Staff really friendly. Definitely recommend the spa. Close walking distance to the marina with a market on Tuesdays and Fridays. Gym was open 24hrs and had good selection of equipment. There are many free workshops (sushi making, macrame, cocktails, plants) and yoga/archery classes which were brilliant - we really enjoyed them! Some downsides were that free drinks were sometimes given upon entry to the restaurants for the first three days, then it stopped and not sure why. Unfortunately an item of my clothing was stolen from the women’s changing room so don’t go in with anything other than your swimwear and robe as very few lockers available if any. Our bench at the end of our bed was taken away also after the third day too, which was random. We had a problem with a drilling and hammering noise at 3am and after two nights of this we asked the hotel to investigate and thankfully they offered us to move rooms which was appreciated, but the staff were not sure what was causing the noise. Overall, enjoyed our stay but there are a couple of things that could be improved to make it a full 5 star experience.
Stayed 7 nights in Nov 2024

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely location and great property, we had a wonderful stay. My two main bits of feedback: it was unclear that going as “Preferred” unlocks a few extras for All Inclusive customers when booking through Expedia - it’s not just a difference in room! And, the service from staff was alright but not excellent or ‘5 star’, for example, once our food and drink order was taken and we were served our meal, that was it for staff interaction until a dessert menu was offered (and even then, only on some occasions, others we left after 20 minutes of empty plates at our table). Glasses were always left empty by staff, refills or additional drinks orders were not offered and no checks were made during our meal about the food or our dining experience. I acknowledge this is particularly fussy, but should be expected for a resort marking itself as 5 stars! Adjust the price and the rating and then I would adjust my expectations!
Stayed 4 nights in Oct 2024

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff was very pleasant
Stayed 7 nights in Oct 2024

10/10 Excellent

Thomas William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Feel drinks could have been. Slightly cheaper and more food options during the day
Stayed 4 nights in Oct 2024

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay and look forward to visiting again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Jonathon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, very friendly and attentive. Extremely clean hotel and well laid out if a bit tired in some places. Hallways very echoey so sound travels far and the walls in the rooms are thin so neighbours can be heard above, below and to the side. Not true all inclusive as some drinks on menus had an extra charge but a good selection none the less
Stayed 7 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. The staff were very helpful. Sometimes the service at meal times was a bit slow. The food was superb In general, it was a lovely stay and we got what we needed from it (rest, sun and lovely food)
Stayed 7 nights in Sep 2024

8/10 Good

Teean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Lovely room. Had a bit of a problem with the food quality and made a complaint. To be fair to the hotel they did all they could to accommodate us and gave us a complimentary meal and a gift. They appreciated the feedback and if they get the food right this hotel could be outstanding. Staff a very friendly and would stay here again.
Stayed 5 nights in Aug 2024

6/10 Okay

ROBERT ANTHONY

Disliked: Property conditions & facilities
Pool facilities and the prefered lounge great...though tables for food in need of proper repair or replacement...unstable and loose screws seen. Loose tiling around resort, coykd cause trip or slip hazards for older or disabled guests. Loose banisters on stairs..falling hazard Water dripping from ceiling near pool table mezzanine...a slip hazard..even with foldable sign there! Cracks in walls with lime mortar..removed. Poor lighting on sensors near pool stairs so could cause trip or fall incident ay night?
Stayed 7 nights in Jul 2024

8/10 Good

Adam

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is stunning, the rooms, pools and grounds are all beautiful and very clean. The staff were very helpful. Particularly a worker named Kone who always welcomed you with a smile and went above and beyond to make your stay exceptional. There are a few restaurants a short walk away at the marina or you can get a short taxi to Puerto del Carmen which has plenty of bars and restaurants. The only downside is that you have to be up early in order to get a sun bed and the food at the buffet and the pool bar were very expensive for the quality of the food. Other than that, we really enjoyed our stay
Stayed 10 nights in Aug 2024

10/10 Excellent

J

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back soon
From start to finish staff were so welcoming and accommodating will be back soon can't thank the staff enough for their hospitality it really makes a difference when you're on holiday to be welcomed by smiling faces and knowledgeable staff who are happy to enhance your experience Thank you
Stayed 4 nights in Aug 2024

8/10 Good

joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice hotel - lovely staff
Stayed 5 nights in Aug 2024

10/10 Excellent

Cassandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this property. First time since it became Secrets Lanzarote. Some changes meant we couldn’t use all the pools however the three we could use were ideal. Staff were just delightful. Food was varied and always delicious. An absolute joy of a stay. Would highly recommend!
Stayed 4 nights in Aug 2024

6/10 Okay

Eleni

Traveled with family
Liked: Amenities
We stayed for 13 days at this location and wouldnt call it luxury at all. We purchased a Preferred Club all inclusive package because of previous experiences with the brand in Dominican and Mexico and were quickly disappointed. The hotel is beautifully designed and in a great location but getting tired and needs a refresh. Our room had cockroaches and we also saw them in hallways and the spa, so were wondering what goes on in the kitchen. We could never get loungers by any of the pools including the one at Preferred Club so we gave up. The cafe for Preferred Club has less options than Coco Cafe. The Preferred Club restaurants are really subpar compared to other locations and the service is really poor so we ended up using the buffet instead or eating out. Our complaints to Customer Experience met with indifference (eg Lanzarote has cockroaches, or when we asked why the server wasn't refilling my husband's wine they said they had other work to do). We don't recommend this hotel if you want a 5 star experience.
Stayed 13 nights in Jul 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2024

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a dream come true !!! Firstly the dining option is amazing!!! My favourite was the world class restaurant!!! The chefs in there are the best !!! Wide food options and good quality food and drinks!! The Piano bar is the most exciting!!! Enjoyed live music and entertainment!!! I love it
Stayed 3 nights in Jul 2024

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I surprised my girlfriend for her 21st birthday here and the hotel staff were a great help providing a great experience for us and the hotel itself had everything to offer and the food was great too. No complains and all questions we had were answered with no misunderstandings. Will be back again
Stayed 5 nights in Jul 2024

4/10 Poor

K

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I’ve been here before a couple years ago and loved it. So decided to go again to celebrate our mini moon and we had the worst experience ever. Some of the staff need re-training on customer service as this is the biggest factor for our holiday being ruined!
Stayed 3 nights in Jun 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel but lacking attention to detail
The hotel on arrival was beautiful. The rooms were fabulous very comfy spacious and excellent shower. The breakfast was lovely with great options. The pool area was beautiful and very clean. Where this hotel fails is the pool bar the food and coctails are far from 5 star. My lunch on the first day was uneatable the waiter took a full plate back and never asked why it hadnt been touch. The pool temperature in main area was freezing and I mean freezing. We brought this to their attentions and they did offer us the preferred club for our two final days. This is the biggest problem i have with the hotel why is there such a divide, does every customer not deserve a warm pool to be able to swim in daily. We all paid a lot of money to be there. They definitely need to hire a mixologist to train their staff at 10- 12 euro per coctail they should be drinkable. Overall this hotel has potential to be fabulous but its lacking attension to detail that are important to customers.
Stayed 7 nights in Jun 2024