2/10 Terrible
Andrew
Traveled with group, Business traveler
24 January 2025
Liked: Cleanliness
Disliked: Staff & service, room comfort
Be aware !!!!!
These are not proper villas. We booked a 2 bed villa as we are traveling as a group. What we got was 2 bedrooms with ensuite (one upstairs and one downstairs)and an outdoors cooking space.
The advertisement stated there is a living room, there is no living room, there is supposed to be a tv, there is no tv, the door to our villa entry does not lock so you need to keep the curtains in the downstairs bedroom closed all the time as anyone in the courtyard can see straight into the shower, including house keeping crew who walk in as a whole group.
There are no windows to open, only the door and no screen to keep bugs and mosquitoes out, so it is stuffy, stale and smells of mildew with bugs.
This place is nice if you are staying a couple days and don't need to do anything, but we booked a villa specifically as we are staying for a while and needed the spaces that were advertised and not provided.
When requesting a cancellation because the villa is not what was advertised, the villa wanted to charge us a 50% cancellation,
They tried to argue that the balcony on the upstairs bedroom was the living space, this was a tiny balcony with one chair and a little table compleatly open to the elements and bugs. It was big enough for two people to stand on, but it did not feel entirly safe underfoot when a second person came out onto it. I pointed this out to the hotel who then increased the cancellation fee to 100%.
Hotels.com moved us to a new villa
Andrew
Stayed 15 nights in Jan 2025
