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"I loved the customer service. They are very friendly and always with a smile."

"The women staff wasn't friendly at all."

"Prompt communication with staff/ concierge. Very friendly staff. Clean facilities. Safe and secure facility. Would have liked more yoga sessions. Great experience at the Sugar Bay Resort. Would go back in a heart beat "

"I had a very pleasant stay at South Gap Hotel and would highly recommend it. The rooms were clean, comfortable, and offered a stunning ocean view. The pool and pool deck had a really cool vibe—perfect for relaxing. The only downside was the slow service at the restaurant. However, that was easily overlooked thanks to Tia at the front desk. Her customer service was exceptional—she was friendly, helpful, and an absolute joy to talk to. She truly made the experience memorable. Overall, it was a great stay, and I can definitely see myself coming back."

"The onsite restaurant is actually really terrific. The staff - all of them - are wonderful, friendly. The location is perfect - beautiful, restful. The spa has very reasonable prices and the staff their are fantastic. All around a wonderful vacation."

"Have stayed at this lovely property over 10 times- love it!"

"Excellent hotel right on the beach with great service! "

"Hotel needs to be updated. Wouldnt stay again"

"The staff is so polite here. Amazing mannerisms, and very kind. The Hotel is beautiful, the photos do not do it justice. Our room with the ocean view was so calming and beautiful. You can hear the waves from the ocean. Highly recommend this hotel! "