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"Staff was helpful to send someone to the room to help with the TV, and the room itself was nice, exactly what I was looking for"

"I was there for a brief time but enjoyed my stay"

"On our getaway to Banff, my husband and I stayed at Otter Hotel, and we were thoroughly impressed. The décor was exquisite, tastefully designed, and cohesive throughout the property. The staff were warm, welcoming, and always helpful, making our stay even more enjoyable. Our room was spacious, impeccably clean, and offered breathtaking mountain views. One of the highlights of our stay was the outdoor sauna and heated pools, both facing the mountains, an incredible way to relax and take in the scenery. We also appreciated the thoughtful extras, complimentary local transit passes and a $25 restaurant credit, which added excellent value to our experience. Highly recommended for anyone visiting Banff, and yes, we will definitely be back!"

"Tidy hotel and staff is friendly"

"We had a wonderful experience. I will only comment on the breakfast area for which there seemed to be very limited seats & some guests aren’t that considerate that even though they are done and just chatting over coffee, they prefer to hang out despite seeing other guests standing & waiting for tables. "

"Another chair could be nice if you have two Loved the eco brand toiletries , , Love the online checkin/ out 24hr service if needed , early check in at 3pm if room is serviced "

"Really nice hotel. Very comfy rooms "

"Easy access 24h, no keys for elevator, prime location, big clean rooms. Perfect , will back again ."

"Overall was good. All staff attended to our needs like requested for ac because was hot and cleaned when I accidentally broke a glass."