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"It was a perfect stay"

"It is set in a tranquil environment and the serenity calms and rejuvenates the mind. The breakfast set is the best breakfast we had in our 2 weeks stay in Hokkaido!"

"A good hotel with onsite onsen (separate public pool for male and female)as well as 3 private onsen. And they have free icecream and light supper. Service may not be tip top excellent but still good. It at the edge of the city so having a car is advisable. "

"We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel "

"Very cozy and beautiful boutique hotel with great attentive staffs. Onsen is quite the standard. Room and general areas were very clean. A little far to walk to and from the parking area but it is only because we stayed during the snowy season. Otherwise, all perfect and will go back if i plan anything at furano again."

"It was amazing clean and well amenitized hotel. Public bath was very cosy and clean. It was overall highly recommended in my view. "

"Staff is very helpful and nice. Hotel is clean and room is spacious."

"Hotel has change owner recently thus name was changed. It provide free shuttle bus from asahikawa station return trip was a bonus. The room is abit dated. But outdoor onsen was great ! The buffet dinner and breakfast was better than my previous stay. The hotel is just beside the waterfall. If the room could be refurbish, it will be a fantastic stay. 2 nights dinner buffet was almost the same thus it will be good if different menu was provided. "

"The hotel was very convenient.If you arrive early the hotel will hold your luggage. The room was very spacious compared to Japanese standards. The room was clean. The Japanese breakfast had many items to choose from. If you’re not going around in a car this hotel is great and before the hotel from the station, the tourist information office is there. The Biei tourist office runs a tour bus around Biei twice a day. Also get your train and bus schedules. The trains comes every 2 hours after the summer season, so you have to time yourself wisely. "