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HUALUXE Shanghai Twelve at Hengshan

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for HUALUXE Shanghai Twelve at Hengshan

2 restaurants, Fusion cuisine
2 restaurants, Fusion cuisine
Exterior
In-room safe, desk, laptop workspace, free cribs/infant beds
2 restaurants, Fusion cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Free WiFi
  • Housekeeping
The current price is AED 475
AED 554 total
includes taxes & fees
20 Apr - 21 Apr

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Twin Bed

View all photos for 1 King Bed Standard

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Private bathroom
Bathrobes
Hair dryer
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Premium

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Private bathroom
Bathrobes
Hair dryer
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (with Round Daybed)

Deluxe Suite, 1 King Bed (with Round Daybed) | In-room safe, desk, laptop workspace, free cribs/infant beds

Deluxe Suite, 1 King Bed (with Round Daybed)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Private bathroom
Bathrobes
Hair dryer
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Private bathroom
Bathrobes
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

View all photos for 1 King Bed Premium Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Private bathroom
Bathrobes
Hair dryer
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, laptop workspace, free cribs/infant beds

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Bathrobes
Hair dryer
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Standard Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Private bathroom
Bathrobes
Hair dryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room - Courtyard-View (Double Bed)

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Room - Courtyard-View (Double Bed)

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Junior Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for President Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

President Suite

  • Sleeps 2
  • 2 King Beds

View all photos for 1 King Bed Standard

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Handicapped-friendly Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Handicapped-friendly Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for 2 Queen Beds Premium

In-room safe, desk, laptop workspace, free cribs/infant beds

2 Queen Beds Premium

  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Superior Room

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Courtyard Deluxe Double Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Courtyard Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds Premium Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

2 Queen Beds Premium Courtyard View

  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Deluxe Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Deluxe STE with Round Daybed

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Deluxe STE with Round Daybed

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed 1 Bedroom Suite

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed 1 Bedroom Suite

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031

What's nearby

  • Former French Concession - 1 min walk - 0.0 km
  • Xujiahui Shopping District - 3 min drive - 2.7 km
  • Jing'an Temple - 3 min drive - 2.1 km
  • Xintiandi Style Shoppping Centre - 4 min drive - 3.7 km
  • People's Square - 5 min drive - 4.4 km

Getting around

  • Zhaojiabang Road Station - 7 min walk
  • Shanghai South Railway Station - 10 min drive
  • Hongqiao International Airport (SHA) - 32 min drive

Restaurants

  • ‪Colca - ‬1 min walk
  • ‪Solo - ‬1 min walk
  • ‪Panic Room - ‬2 min walk
  • ‪Sonik Fly - ‬1 min walk
  • ‪哥莉酒吧 - ‬1 min walk

About this property

HUALUXE Shanghai Twelve at Hengshan

Luxury family-friendly hotel near People's Square
You can look forward to a terrace, a garden, and a playground at HUALUXE Shanghai Twelve at Hengshan. Indulge in a body treatment, hydrotherapy, and a facial at the onsite spa. Be sure to enjoy Fusion cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An indoor pool and a children's pool
  • Buffet breakfast (surcharge), express check-out, and express check-in
  • Babysitting (surcharge), free newspapers, and an elevator
  • Luggage storage, a 24-hour front desk, and wedding services
Room features
All 169 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English

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AED 420 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: CNY 288 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • 12 Hengshan
  • Lobby Lounge
  • Tops and Terrace

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Indoor pool
  • Playground
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hydrotherapy
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 288 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 15 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Luxury Collection Hotel Shanghai
Twelve Hengshan
Twelve Hengshan Luxury Collection
Twelve Hengshan Luxury Collection Hotel
Twelve Hengshan Luxury Collection Hotel Shanghai
Twelve Hengshan Luxury Collection Shanghai
Twelve Hengshan Shanghai
Twelve Shanghai
Twelve at Hengshan A Luxury Collection Hotel Shanghai
Twelve Hengshan Collection

Frequently asked questions

Does HUALUXE Shanghai Twelve at Hengshan have a pool?

Yes, this property has an indoor pool and a children's pool.

Is HUALUXE Shanghai Twelve at Hengshan pet-friendly?

No, pets are not allowed at this property.

What time is check-in at HUALUXE Shanghai Twelve at Hengshan?

Check-in start time: 2 PM; Check-in end time: noon.

What time is check-out at HUALUXE Shanghai Twelve at Hengshan?

Check-out is at noon.

Where is HUALUXE Shanghai Twelve at Hengshan located?

This family-friendly Shanghai hotel is located in the historical district, within 1 mi (2 km) of Hengshan Road, Metro City, and Grand Gateway. People's Square is 2.8 mi (4.4 km) away. Zhaojiabang Road Station is 7 minutes by foot and Hengshan Road Station is 11 minutes.

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HUALUXE Shanghai Twelve at Hengshan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 67 out of 125 reviews
Rating 8 - Good. 45 out of 125 reviews
Rating 6 - Okay. 8 out of 125 reviews
Rating 4 - Poor. 3 out of 125 reviews
Rating 2 - Terrible. 2 out of 125 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Huong

Liked: Staff & service, amenities, property conditions & facilities
Enjoyed our stay at the HUALUXE mainly due to the staff who were incredibly friendly and helpful. Our room was a bit dated and a bit dusty in some corners, but overall not too bad. Location was great, easy to walk into the central area with lots of restaurant choices!
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facility is slightly old but clean and comfortable, a quiet spacious oasis. When I stayed there in Feb. 2025, their price was a good deal. I highly recommend if you are looking for a comfortable, quiet, convenient place to stay. If you are looking for hustle and bustle, this hotel is a little far from the Bund.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge comfortable room
I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, multi choice breakfast, nice enviornment
Stayed 13 nights in May 2024

10/10 Excellent

Winton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to recommend
Everything was as would be expected in a quality hotel. I enjoyed my stay.
Stayed 2 nights in Oct 2024

8/10 Good

Sandesha

Very good location, staff and clean rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything met or exceeded expectations but Abby at the front desk was simply supe.b
Stayed 1 night in Feb 2024

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, like their breakfast. The option for dinner could be improved.
Stayed 12 nights in Oct 2023

2/10 Terrible

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai

6/10 Okay

HIROMI

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
綺麗なホテルで室内も広く良いホテルです。アメニティも揃っていました。フロントは日本語は通じないので通訳アプリで対応した。 朝食はバラエティー豊かです。 エアコンが壊れていたので、寒い思いをした。喫煙エリアはホテル内にはありませんので外に行きました。
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Rika

Liked: Cleanliness, staff & service, property conditions & facilities
家族3人で宿泊しました。部屋が広く、ベッドが質が高くとても良かった。浴室も広く、バスタブも快適です。朝食も品数が多く、美味しかったです。また、上海へ行く際には利用したいです。
Stayed 4 nights in Dec 2024

10/10 Excellent

rabia

Stayed 3 nights in Nov 2024

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

8/10 Good

Margaret

Stayed 2 nights in Oct 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Yudong

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Liping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

JIN HA

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

JINHUA

Stayed 2 nights in Jul 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hôtel au top!
Très belle surprise que cet hôtel. Chambre spacieuse, élégamment décorées. Je reviendrai lors de mon prochain séjour.
Stayed 2 nights in Jul 2024