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"The staff were lovely and very helpful. The hotel was very clean, and the internet was good. The room itself was charming, but it lacked air conditioning because it was the winter, so it was warm at times. The location was perfect, just a short walk to the town center and the Convent of Christ. Despite the central location, noise was not an issue at all. The hotel offered a standard buffet breakfast, and as a boutique hotel, it had a unique charm. The rooftop patio was particularly lovely. Tea was served daily at 5 PM. Simple but a very nice touch. Check-in and check-out were smooth. Parking was on the street adjacent to the hotel, and while it was sometimes difficult to find a spot, this was due to public parking availability and not the hotel's fault. There was one small hiccup with my reservation. I booked two rooms for four people and expected them to be close together. Initially, our rooms were not adjacent, but upon request, the staff kindly moved us right next door to our friends. Despite this minor inconvenience, I would still recommend this hotel for its cleanliness, friendly staff, great location, and good internet service."

"What a beautiful hotel! The staff could not have been more gracious and helpful. The room and bathroom were lovely, the water hot, the towels fluffy. In-room robes were a nice touch. The breakfast was beautifully presented, delicious, and plentiful. Patricia, our main concierge, was beyond helpful and charming. I would recommend this hotel to anyone and stay there again."

"Staff are friendly, room is spacious and clean."

"Great"

"Beautiful renovated palace. Fantastic breakfast. Very nice staff. Only complaint is you hear everything from the hallway, but it was still quiet at night while we were there."

"Hotel is freshly-renovated and comfortable, and a 2-minute walk from the main pedestrian road Serpa Pinto. The people at the front desk were very pleasant."

"We booked two rooms overlooking the square. Each room was clean and very comfortable. The only odd thing is the glass wall to the bathroom. We are not used to this type of openess. Didn't ruin our stay but definitely a thing to think about if sharing a room with someone your not married to. Could get weird quick. The hotel was centrally located as well and close to the knights Templar castle. Overall, it was a great stay"

"Best stay of our whole trip. Beautifully restored property, with lovely Juliet balconies, extremely comfortable rooms, spacious shower, and nice historical design touches. Breakfast was great, especially homemade apple cake, and fantastic customer service (s/o to Vasco in the reception). "

"Great place in the centre of Serta. It is basic but if you are looking for a clean place to lay your head it is perfect. Walking distance to the centre and the bed is very comfortable. "