Find Family Hotels in Serra de Agua

"Can’t recommend enough - the location is fantastic (despite the uphill walk on the way back from town) for visiting, the rooms are super spacious and clean, the breakfast has a good range of options and price wise it’s such good value for money. Above all though, the staff genuinely care and will go above and beyond to help - I want to give a special shout out to “Andreia” who really helped my family and I out on several occasions, it seems she works all hours because she’s always at the desk! I hope she sees this because she was truly wonderful at her job and didn’t care we asked so many questions! No need to look elsewhere, you can book this hotel and I promise you’ll be pleased."

"The building was originally a Sugercane factory and the conversion has retained the dark hues and colours making the hotel warm and cosy. Our booking was for family of 4 and we booked into one of the garden pool suites. The package was b&b and came with an upgrade to the “premium service”. I would say the latter is well worth having as it gives you free access to the underground car park, the spa and an upstairs lounge with great views and where you can have breakfast (from a menu) and drinks and snacks. Really made the stay even better. The bedroom & attached lounge was large but had some quirky design issues. Eg the shower had no door or the bedroom was open to the basin area. Ok if there are two of you but needed a bit better planning when 4. This is a great hotel and as it was s not in Funchal (30 min drive) is much more relaxed and a spa. "

"Excellent stay here. Easy and quick check in. Breakfast was super and well stocked throughout the morning. Room was cleaned every day too. "

"Close to amenities and local transport. Excellent roof terrace for fabulous panoramic views. Good choice of food and refreshments."

"We stayed in 3 bedrooms villa. It's modern, big, clean, & comfortable place to spend with friends & family. The complex has beautiful beach view, clean & safe. The staff are nice & professional. The buffet food is excellent. The specialty restaurant is hard to get a reservation since it's limited space. I wish the resort tells & gives the guest option to special restaurant prior our arrival. "

"The property is one of the best in Madeira. The history of the property is amazing and "

"The staff is fantastic. The property is well kept, but is an older 10 years but in good repair. I think the property is better than many of the reviews that expected a new property. We like the quiet cute town of Machico. We worked with the hotel staff to extend our stay 4 more days!! Many nice restaurants in walking distance, It about 20 euros to get Uber to Funchal for tourist shopping. "

"The hotel is in a great location, with a walkable area and a lot of restaurants around it. We stayed in a room with pool view and were actually able to walk out the room and go straight to the pool. There also was an ocean view from our room, although we never got down to the beach. The staff was friendly and all the amenities were fine. Free parking was limited, especially since it was also being used by the locals. "

"Great location, fabulous breakfast, well trained staff with excellent customer service."