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The Ritz-Carlton Sanya, Yalong Bay

5.0 star property
Luxury hotel on the beach, with 5 outdoor pools

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Photo gallery for The Ritz-Carlton Sanya, Yalong Bay

View from room
4 restaurants, breakfast served
Lobby
Frette Italian sheets, premium bedding, down comforters, pillowtop beds
On the beach

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Housekeeping
The current price is AED 684
AED 798 total
includes taxes & fees
27 Feb - 28 Feb

Room options

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Showing 18 of 18 rooms

View all photos for Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Villa, 1 Bedroom, Oceanfront

Villa, 1 Bedroom, Oceanfront | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Villa, 1 Bedroom, Oceanfront

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 130 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Courtyard View (Lagoon)

Room, 1 King Bed, Courtyard View (Lagoon) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Courtyard View (Lagoon)

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 80 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 65 sq m
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View

Villa, 1 Bedroom, Garden View | Terrace/patio

Villa, 1 Bedroom, Garden View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

LCD TV, DVD player, iPod dock, toys

Suite, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 127 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Balcony, Ocean View

Premier Room, 2 Double Beds, Balcony, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Double Beds, Balcony, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool Access

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Pool Access

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 80 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Ocean View

LCD TV, DVD player, iPod dock, toys

Club Suite, 1 Bedroom, Ocean View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 123 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Double Bed, Garden View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Family Suite, 1 Double Bed, Garden View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa, 2 Bedrooms, Ocean View, Oceanfront

Villa, 2 Bedrooms, Ocean View, Oceanfront | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Villa, 2 Bedrooms, Ocean View, Oceanfront

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 252 sq m
  • Sea view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Resort View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Balcony, Resort View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Balcony, Ocean View

Premier Room, 1 King Bed, Balcony, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 1 King Bed, Balcony, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 65 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 65 sq m
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Pool Access

View from room

Club Suite, 1 King Bed, Pool Access

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

The St. Regis Sanya Yalong Bay Resort

  • Pool
  • Spa
  • Kids pool
  • Waterslide
9.0 out of 10, Wonderful, (66)
The price is AED 734
AED 856 total
includes taxes & fees
9 Mar - 10 Mar
The St. Regis Sanya Yalong Bay Resort

About the neighborhood

Map
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000

What's nearby

  • Yalong Bay - 5 min drive
  • Yalong Bay Tropical Paradise Forest Park - 8 min drive
  • Sun Bay - 22 min drive
  • Dadong Sea - 35 min drive
  • Dadonghai Beach - 41 min drive

Getting around

  • Sanya (SYX-Phoenix Intl.) - 30 min drive

Restaurants

  • ‪The Ritz-Carlton Sanya Yalong Bay - ‬1 min drive
  • ‪林姐香味海鲜 - ‬8 min drive
  • ‪Sofia - ‬2 min walk
  • ‪三亚亚龙湾瑞吉度假酒店 - ‬3 min drive
  • ‪Fresh8 - ‬1 min drive

About this property

The Ritz-Carlton Sanya, Yalong Bay

Luxury family-friendly hotel near Yalong Bay
Located close to Yalong Bay Tropical Paradise Forest Park and Sun Bay, The Ritz-Carlton Sanya, Yalong Bay provides an adjacent golf course, a swim-up bar, and a poolside bar. Adventurous travelers may like the basketball, volleyball, and bicycling at this hotel. Treat yourself to a manicure/pedicure, a hot stone massage, or a facial at SPA, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and ocean views. Yoga classes are offered at the 24-hour gym; the property also has a grocery/convenience store, a free daily manager's reception, and a terrace. Stay connected with free in-room WiFi, and guests can find other amenities such as a shopping mall on site and a garden.
Other perks at this hotel include:
  • 5 outdoor pools and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a free shopping center shuttle, and bike rentals
  • An outdoor tennis court, extended parking, and an electric car charging station
Room features
All 452 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Highchairs, baby baths, and children's dinnerware
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and designer toiletries
  • HDTVs with premium channels and DVD players
  • Wardrobes/closets, balconies, and children's books

Languages

Chinese (Mandarin), English, French, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Extended parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free shopping center shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: CNY 288 for adults and CNY 144 for children
  • 4 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Fresh 8
  • Pearl Chinese Restaurant
  • Sofia-Italian Restaurant
  • Sand-Beach Grill

Things to do

  • 24-hour fitness center
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping mall
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Beach toys
  • Children's books
  • Children's games
  • Children's dinnerware
  • Children's pool
  • Children's toys
  • Dining table
  • DVD player
  • Free children's club
  • Free cribs/infant beds
  • Grocery/convenience store
  • Highchair
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Pool toys
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (1701 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Roll-in shower
  • Transfer shower
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% lighting from LEDs
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Romance packages available
  • Rooftop garden
  • Shared refrigerator
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Frette Italian sheets
  • Free cribs/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • DVD player
  • iPod dock
  • LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 525.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Rollaway bed fee: CNY 525.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Hotel Sanya
Ritz-Carlton Sanya
Sanya Ritz-Carlton
Ritz Carlton Hotel Sanya
Ritz Sanya
The Ritz-Carlton Sanya Yalong Bay Hainan
Ritz-Carlton Sanya Yalong Bay Hotel
Ritz-Carlton Sanya Yalong Bay
The Ritz Carlton Sanya, Yalong
The Ritz-Carlton Sanya, Yalong Bay Hotel
The Ritz-Carlton Sanya, Yalong Bay Sanya
The Ritz-Carlton Sanya, Yalong Bay Hotel Sanya

Frequently asked questions

Does The Ritz-Carlton Sanya, Yalong Bay have a pool?

Yes, this property has 5 outdoor pools and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is The Ritz-Carlton Sanya, Yalong Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Ritz-Carlton Sanya, Yalong Bay?

Self parking is free at this property.

What time is check-in at The Ritz-Carlton Sanya, Yalong Bay?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at The Ritz-Carlton Sanya, Yalong Bay?

Check-out is at noon.

Where is The Ritz-Carlton Sanya, Yalong Bay located?

Located in Jiyang District, this beachfront hotel is next to a golf course, 2.3 mi (3.7 km) from Yalong Bay, and within 6 mi (10 km) of Yalong Bay Tropical Paradise Forest Park and Sun Bay. Dadonghai Beach and Dadong Sea are also within 16 mi (25 km).

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The Ritz-Carlton Sanya, Yalong Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 66 out of 113 reviews
Rating 8 - Good. 28 out of 113 reviews
Rating 6 - Okay. 12 out of 113 reviews
Rating 4 - Poor. 5 out of 113 reviews
Rating 2 - Terrible. 2 out of 113 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.
Stayed 7 nights in Sep 2024

6/10 Okay

BAR

Disliked: Property conditions & facilities, room comfort
Old and Outdated Resort
the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel
Stayed 1 night in Apr 2024

6/10 Okay

Malmgren

Liked: Cleanliness, property conditions & facilities, room comfort
It’s fine, but not good
Very long check in time, overall understaffed hotel during holiday season
Stayed 3 nights in Nov 2023

10/10 Excellent

hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

C Y Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Very nice hotel
Stayed 1 night in Apr 2021

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Stayed 6 nights in Dec 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Stayed 6 nights in Jul 2020

2/10 Terrible

JIE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel
This is the worst hotel I have ever stayed in
Stayed 1 night in Jul 2020

4/10 Poor

Grainne

Liked: Cleanliness, property conditions & facilities
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Stayed 10 nights in Jul 2020

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we felt welcomed at Ritz. Our room was clean and comfortable, carefully taken care of by Chen Dan Dan. Our three year old boy had great time at the kids club and swimming pools. Many kids friendly activities during our stay (Christmas ). Check in and check out was easy with Zhang Wen's help.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with the balcony with a wall which was blocking the beautiful view.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Janette Yin

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Overall good, service met expectation, value over money
Stayed 3 nights in Jun 2019

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Ritz
Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

JONG MYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019