First off: we will absolutely return. Great location, lovely setting and building, clean, central for all that we wanted, having been to Tenerife 4 times by now, this is for our purposes the ideal location.
3 issues that soured our experience:
1) We were there for 7 days and something odd happened to the quality and quantity of breakfast: On our first day we were very happy: abundant fruit, healthy breads, wholesome yogurts and plenty of FRESH croissants, then, morning after morning there was less available (we always arrived at the same time), and the quality went down a notch every morning. We could have sworn that the croissants of our last breakfast were the last remnants from our first breakfast
2) We had booked the spa room 4 days in advance. On the evening of the spa, 2 hours before, we received a phone call from a rather brusque, unapologetic receptionist, informing us, a mistake was made by her colleague and somebody else had booked the spa before us. Sorry, we were out and there was nothing that could be done. We did react very unhappy but she informed us it was not her fault but her colleague's mistakes. Half an hour later she phone back and said, change of plan: we were in again. Very unprofessional!
3) An extra hotel dinner was charged to our room that wasn't ours, as we found out on departure. We had to argue a LOT, even thought the timestamp on the receipt showed clearly we were still on the plane to Tenerife when it was charged. Again: very unprofessional!