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"The services I got from this hotel has to be the best in all of the hotels I have stayed ever. From the questions I had even before arriving in Zhangjiajie, they were responded to in a timely manner and I felt the genuine urge to help. Even when I arrived, I felt the enthusiasm to help me plan my trip. I was even upgraded to a room with a view. Breakfast was also very good and huge portions. It is also just a 20 minute walk away from one of the Zhangjiajie park entrances which was really convenient. I would just say that it was hard to find the hotel (if you are using western apps)."

"Our stay at this amazing family run hotel was absolutely fantastic. The staff are extremely helpful, often going above and beyond to ensure your have not only a great stay at the hotel but also that you make great memories whilst in Zhangjiajie. I would return here in a heartbeat. "

"Excellent location. Friendly staff"

"We had a wonderful time at No. 5 from beginning to end. Our room was spacious, very comfortable and modern whilst being right in nature. We were very well looked after by the staff especially Frankie who went above and beyond every day even helping us organise trips and buy tickets and driving us to the entrance of the national park. He was even on hand over Alipay chat to answer questions we had whilst on day trips. Frankie’s dog was also very sweet and warmly greeted us whenever she saw us :) Yama served us wonderful tea and was fascinating to speak to. Overall we really enjoyed our stay and would highly recommend this place. The surrounding area is amazing and we so enjoyed the national park, ancient town and “Grand Canyon”. "

"The centralized aircon not working and it s not well maintained. For a hotel standard it is poor. Have to stay my last 2 nights without it in a heat wave season!!! Bad."

"The room smells a little bit and a little out dated. The staff and service are pretty good. The view of the room is great though. "