First of all…the hotel is beautiful-ti-fuuul! Second of all, it is very conveniently located to so many dining and shopping options! But the staff made it over the top…they were kind, caring, and went over and beyond to accommodate any need necessary…from something as simple as an iron, calling for a taxi, up to watching over a friend that was just not ready to return to her room after many drinks and making sure she got back to her room safely. The only one thing that I will advise, is the photos of the room upon reservation may not be the same room you will get. There are many different room styles, but with that said, they are all different but nice!! I will absolutely stay here my next trip back to Rethymno!!