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"The staff are extremely helpful, their attention to detail is impeccable. The staff surpassed all of our expectations from the team at reception to the bar staff(Antonio) he was so sweet and remembered our names. The cleaning crew who was so amazing trying to find out the scentof soap you guys use to giand door man(Daniel) everyone was so eager to make our stay an unforgettable one. "

"The hotel is beautiful and the staff is very attentive, helpful and friendly. We had wine and beverages in the room that were all complimentary. We ordered room service because we were pretty exhausted from our flight. The food was very good and was delivered quickly. Breakfast in the morning was fantastic. There were so many choices and the wait staff was so friendly. The view of the room was fabulous. We would definitely stay again. "

"Staff were incredibly helpful and got us reservations for dinner on short notice. Convenient location and pool was great."

"Was very good nice location very clean Very friendly they say good morning all the issues was solved in few mins I was very impressed with all the services "

"Excellent desk staff. Nice breakfast. Convenient location and walkable to bars, restaurants, historic district and shopping. 10 minutes by taxi to airport, and a cab is always parked outside "

"This is a very convenient location on the island for the following reasons. When staying at other hotels in the tourist areas such as furnas/ sete cidades you have to drive up steep roads daily to traverse in/out of your hotels city. That can take hours of your day away and depending on time of day (night hours) or weather can be unsafe having to commute such steep terrain. This hotel is located conveniently in the middle of the island, away from the main city so you can enjoy nature (15 min drive to Ponta Delgada). Staff was excellent, they provide you with a cellphone for your room which they communicate with for reservations/ attraction ideas to visit, any questions you might have. Beach is conveniently right there, myself and every guest i saw enter during my 1 week stay there all said “wow” when you walk in and take in the views at reception. I miss my stay there already. "

"The staff was lovely! The day manager was always kind and he had the best recommendations. Would come back in a heartbeat, what a stunning property. "

"Staff very accommodating. One of our party of 4 had a birthday and a surprise cake appeared in their room that day! Offered us early check in as we arrived on an early morning flight. The restaurant stayed open to accommodate us after a late emergency room visit. Overall extraordinary, friendly service. "

"Great environment next to shopping, restaraunts, site seeing. Great quiet hotel great breakfast, great drinks wonderful staff. Beautiful view from the back 10/10 reccommend "