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Secrets Silversands Riviera Cancun

5.0 star property
Adults-only beachfront hotel with 8 outdoor pools

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Photo gallery for Secrets Silversands Riviera Cancun

Private beach, white sand, beach massages, snorkeling
Private beach, white sand, beach massages, snorkeling
Property amenity
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
Preferred Club Junior Suite Ocean Front Swim Out, 1 King Bed | Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Hot Tub
  • All inclusive
  • Room service

Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Junior Suite Tropical View

Premium bedding, minibar, in-room safe, desk

Junior Suite Tropical View

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 63 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out 1King Bed-Adts Only

Premium bedding, minibar, in-room safe, desk

Junior Suite Swim Out 1King Bed-Adts Only

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Pool View, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Preferred Club - Rooftop Jacuzzi Ocean View

Preferred Club - Rooftop Jacuzzi Ocean View | Premium bedding, minibar, in-room safe, desk

Preferred Club - Rooftop Jacuzzi Ocean View

Highlights

Furnished balcony
Separate sitting area
Private hot tub
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 76 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View, 1 King Bed - Adults Only

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View, 1 King Bed - Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Over the Pool Cabana Honeymoon Suite

Over the Pool Cabana Honeymoon Suite | Premium bedding, minibar, in-room safe, desk

Over the Pool Cabana Honeymoon Suite

Highlights

Furnished balcony
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Preferred Club Honeymoon Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Private hot tub
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 102 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Swim Out, 1 King Bed

Preferred Club Junior Suite Ocean Front Swim Out, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front Swim Out, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View, 1 King Bed - Adults Only

Premium bedding, minibar, in-room safe, desk

Junior Suite Ocean View, 1 King Bed - Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 195 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Out 2 double Beds

Premium bedding, minibar, in-room safe, desk

Junior Suite Swim Out 2 double Beds

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite

Premium bedding, minibar, in-room safe, desk

Preferred Club Master Suite

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 128 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View, 1 King Bed - Adults Only

Premium bedding, minibar, in-room safe, desk

Junior Suite Partial Ocean View, 1 King Bed - Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View, 2 Double Beds-Adults Only

Premium bedding, minibar, in-room safe, desk

Junior Suite Pool View, 2 Double Beds-Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View, 2 Double Beds-Adults Only

Junior Suite Partial Ocean View, 2 Double Beds-Adults Only | Premium bedding, minibar, in-room safe, desk

Junior Suite Partial Ocean View, 2 Double Beds-Adults Only

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deal of the Day / Standard Room

Premium bedding, minibar, in-room safe, desk

Deal of the Day / Standard Room

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front, 2 Double Beds

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Ceiling fan
  • 64 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Bahia de Petempich, SM 12 MZ 31 Lote, 14-02, Puerto Morelos, ROO, 77580

What's nearby

  • Petempich Bay - 7 min drive
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 19 min drive
  • Ojo de Agua Beach - 28 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Secrets Silversands Riviera Cancun

Luxury hotel near Puerto Morelos Beach
You can look forward to a nightclub, a swim-up bar, and a poolside bar at Secrets Silversands Riviera Cancun. With a private beach, beach massages, and surfing, this hotel is the perfect place to soak up some sun. Indulge in a body wrap, a massage, and hydrotherapy at the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The health club offers yoga classes and fitness classes; other things to do include sailing, kayaking, and basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as a rooftop terrace and shopping on site.
Other perks at this hotel include:
  • 8 outdoor pools with pool umbrellas and a swim-up bar
  • Free valet parking
  • Bike rentals, tennis courts, and express check-out
  • Express check-in, 1 meeting room, and a 24-hour front desk
Room features
All 433 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like pillow menus and laptop-compatible safes.
Extra conveniences in all rooms include:
  • Bathrooms with jetted tubs and designer toiletries
  • Flat-screen TVs with premium channels and DVD players
  • Separate sitting areas, coffee/tea makers, and ceiling fans

All inclusive details

All-inclusive room rates at Secrets Silversands Riviera Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals and snacks included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Entertainment

Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • World Cafe
  • El Patio
  • Himitsu
  • Seaside Grill
  • Portofino

Things to do

  • 8 outdoor pools
  • 2 hot tubs
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Sailing
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
A specific dress code applies to all restaurants.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Secrets Silversands Riviera Cancun
Secrets Silversands Riviera Cancun All Inclusive Puerto Morelos
Secrets Silversands Riviera Cancun Puerto Morelos
Secrets Silversands Riviera Cancun All Inclusive Puerto Morelos
Secrets Silversands Riviera Cancun Hotel
Secrets Silversands Riviera Cancun All Inclusive
Secrets Silversands Riviera Cancun Puerto Morelos
Secrets Silversands Riviera Cancun Hotel Puerto Morelos

Frequently asked questions

Does Secrets Silversands Riviera Cancun have a pool?

Yes, this property has 8 outdoor pools.

Is Secrets Silversands Riviera Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Secrets Silversands Riviera Cancun?

Valet parking is free at this property.

What time is check-in at Secrets Silversands Riviera Cancun?

Check-in begins at 3 PM.

What time is check-out at Secrets Silversands Riviera Cancun?

Check-out is at noon.

Are there all-inclusive benefits at Secrets Silversands Riviera Cancun?

Some rate plans available at this hotel are all-inclusive.

Where is Secrets Silversands Riviera Cancun located?

Nestled on the beach, this Puerto Morelos hotel is 1.4 mi (2.2 km) from Petempich Bay and 1.8 mi (2.9 km) from Puerto Morelos Beach. Moon Palace Golf Club and Ojo de Agua Beach are also within 9 mi (15 km).

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Secrets Silversands Riviera Cancun Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1004 reviews
Rating 8 - Good. 284 out of 1004 reviews
Rating 6 - Okay. 85 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shay, Nyc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place. Cant wait to go back and visit. Its gonna be hard trying to top ssc
Stayed 7 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived via the Shuttle we found the resort gates were licked and the resort was closed! We are non-Spanish speaking tourists. The language barrier between us and the shuttle driver was frightening to say the least. Expedia you disappointed me terribly because we were never notified the resort we bought and paid for was closed! No email, no call, no texts, nothing telling us why or even what the plan was to accommodate our being misplaced.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt stay here, and were not notified of change until arriving at property
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
What property? I cannot review this property because when I arrived it was CLOSED and has been since the end of May! Imagine my friend Jackie Watson and I being turned away at the gate by a guard, not having been notified prior to arriving and wondering what the he'll was going on. And receiving an email the next day asking to review our stay- what a joke. We were told by Expedia that there was no shuttle service so we laid $45 American each for a return shuttle , only to find out later that all the resorts provide shuttles . We were eventually relocated to another resort but at the very least I would like a refund on the shuttle please.
Stayed 5 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It closed without warning! We couldn’t go and were transferred.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
This resort is closed! You sent me to a closed resort!
Stayed 5 nights in Jun 2019

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from secrets
Secrets silversands- the secret is that it is closed and for weeks couples have shown up and like us, were turned away at the gates and told to find alternate accommodations. Only after being told to go to a sister property which was already full, and calling reservations, were we told they could accommodate us an hour away. Secrets does not want to loose your business so they wo t tell you in advance the hotel is closed, so they only tell you when you arrive and redirect you to one of their other properties. That way, you can’t take your business elsewhere as it is too late to cancel and book elsewhere. Thus is a highly deceptive practice and it ruined our experience. We had to pay out of our pocket to get to a sister property which was by the way inferior.
Stayed 5 nights in Jun 2019

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

4/10 Poor

Verified traveler

Stayed 4 nights in May 2019

4/10 Poor

Verified traveler

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that there was only a dress code for men in the restaurants. Women could wear anything they wanted to wear, but men had to wear a shirt, etc. Found this quite sexist. Otherwise, the hotel is great, and the staff are friendly and nice. Food is delicious and the pool side games are fun to play.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and make this resort well worth it!!
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a great hotel but not the best for price
This was our third trip to Secrets Silversands, 4 years since our last visit. We feel it's still a top quality hotel but has lost its sparkle. The staff are mostly providing a 5 star service, however we feel the maids and turn down service was poor, always looking for a reason to avoid the work. We were celebrating our wedding anniversary in the first week and my wife's birthday towards the end of our 2 week stay. For our anniversary a celebration banner was placed on the front door and a bottle of champagne (spakling wine) were provided on the first day, a great start. The second week our room was cleaned late afternoon and was very rushed, we ran out of toilet paper and it took 2 days to rectify the situation. My wife's birthday came, no sparkling wine or banner on the door. On previous visits they went the extra mile with wine, chocolates, rose petals and congratulation letter. This time a note was put under the door while we were out for dinner with a happy birthday message. Drinks in plastic glasses at the Martini bar seemed to show more money saving. Still a very nice resort but there are better in this price range. Excellence plays Mujeres has set the highest standard for us in this class of hotel. The Sports bar has needed a refurb since the hotel was opened, Breathless set the highest standard for sports bars and Silversands need to look at this big mark down.
Stayed 14 nights in Apr 2019

10/10 Excellent

Lynnette, Indiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The booze was a good variety and quality. The wait staff gave outstanding service and were very friendly. Room service was awesome. It was timely and the food was hot. Restaurants didn’t need reservations, which is exactly what you want on vacation, and the food was excellent in them all. I thought the jewelry store needed prices on the items because I don’t want to dicker on prices at a hotel shop.
Stayed 9 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Overall, very nice resort, but there were a few problematic things here and there. Our room was right next to the maid service room. It was extremely noisy starting 6am. The house keeping would come in around 1-3pm, during the peak sun time when I wanted to relax inside. A couple of times our room was simply skipped (no, the do not disturb sign was not up). In other times dirty towels were taken away, but clean ones were not given, happened twice. I had to call to request them. Hair was not cleaned from the shower. Empty plastic bottles and glasses were not removed from the room. Fridge was not replenished with water, had to call and ask for this. Another disappointment was the beach itself. It was too small and too much seaweed, which made swimming in the water impossible. The pool areas were lovely, which is where we ended up staying. Food was great. All in all, enjoyed my vacation, but would not come back to this property.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and easy to access all areas. Only negative we have to offer is the beach, there had been no mention how rocky and narrow the premium club beach is. There is very little shade available in that section. There should be more information provided for perspective guests to make informed decisions prior to making a decision on their vacation purchases. Other than that had a wonderful time.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Adults only is great All staff very courteous Main pool needs some work, looks green compared to the other pools
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely go again... how about tomorrow?
They are very accommodating. Food and drinks were great. Great choice for an adult only vacation. Rooms could use a bit of upgrading. But overall a beautiful facility. You are pretty pocketed into the resort unless you arrange transport, but that was fine with us.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Silversands was a perfect honeymoon destination with an extremely helpful and friendly staff. The food was very good at the various restaurants with our favorite being Portofino, the Italian restaurant. One of the nights the pianist, Alejandro, took requests and played some of our favorite songs. The options for various excursions are easy to access and purchase, we did not have to convert to Pesos the entire trip. Our only minor complaint is with regards to our patio jacuzzi. It was broken the first few days, and after fixed, was unusable due to the amount of bugs. Our outside light was on an automatic timer, but wasn’t working and stayed on the entire time.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice. The only thing that I didn't care for that I normally love about Dreams/Secrets is the entertainment. The night time entertainment was horrible (except for Rock Show) We were with a big group and though they'd entertain during the day but all they wanted to do was play volleyball or work out in the pool. We asked numerous times for bocci ball but they just laughed at us cause that wasn't in the schedule. No one wants to work out while you've been drinking.
Stayed 7 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
The have no usable beach . Completely rocky .. property has a great need for upgrades
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Lo mejor fue el trato de algunas personas,la habitación ,los empaques de las ventanas ya no sellan por lo tanto permiten la entrada de aire y no pudimos dormir,compré una con pool view.,se puros árboles la vista.,nos cambiaron: no funciona:sanitario,la cerradura,reloj,lámpara buró,lavabo roto etc.restaurntes:la comida regular,ya tienen varios platillos,lo mejor:la fruta.
Stayed 4 nights in Mar 2019