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Hotel Caracol Puerto Morelos

3.0 star property
Hotel with a 24-hour front desk, a short walk to Puerto Morelos Town Square

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Photo gallery for Hotel Caracol Puerto Morelos

Junior Studio
Balcony
Junior Studio | Private kitchen
Property grounds
Junior Studio
At Hotel Caracol Puerto Morelos, unwind on the charming terrace and connect to WiFi in public areas. The 24-hour front desk and tour/ticket assistance make it easy to plan your day while previous guests rave about their stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is AED 179
AED 229 total
includes taxes & fees
1 Mar - 2 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio

Junior Studio

Junior Studio

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Private bathroom
Microwave
Coffee/tea maker
Daily housekeeping
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Bed

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About the neighborhood

Map
AV NIÑOS HEROES MZA 5 LT 29 REGION 2, Puerto Morelos, QROO, 77580

What's nearby

  • Ojo de Agua Beach - 3 min walk
  • Puerto Morelos Town Square - 4 min walk
  • Puerto Morelos Artists’ Cooperative - 4 min walk
  • Puerto Morelos Beach - 6 min drive
  • Crococun Zoo - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

  • ‪Yum yum Wok - ‬3 min walk
  • ‪Merkadito del Mar - ‬5 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬4 min walk
  • ‪Panna e Cioccolato - ‬3 min walk
  • ‪Peninsula - ‬4 min walk

About this property

Hotel Caracol Puerto Morelos

Hotel near Puerto Morelos Town Square
Close to Puerto Morelos Beach, Hotel Caracol Puerto Morelos provides amenities like a terrace. Guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • Smoke-free premises, a 24-hour front desk, and tour/ticket assistance
Room features
All guestrooms at Hotel Caracol Puerto Morelos boast comforts such as air conditioning.
More amenities include:
  • Bathrooms with showers and shampoo
  • Flat-screen TVs with cable channels

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • This property does not have elevators

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Hotel Puerto Caracol
HOTEL CARACOL PUERTO
Caracol Puerto Morelos
Hotel Caracol Puerto Morelos Hotel
Hotel Caracol Puerto Morelos Puerto Morelos
Hotel Caracol Puerto Morelos Hotel Puerto Morelos

Frequently asked questions

Is Hotel Caracol Puerto Morelos pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Caracol Puerto Morelos?

This property doesn't offer parking.

What time is check-in at Hotel Caracol Puerto Morelos?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Caracol Puerto Morelos?

Check-out is at 11:30 AM.

Where is Hotel Caracol Puerto Morelos located?

Situated in Puerto Morelos, this hotel is within a 5-minute walk of Ojo de Agua Beach and Puerto Morelos Town Square. San Jose Catholic Parish and Arrecife de Puerto Morelos National Park are also within 5 minutes.

Hotel Caracol Puerto Morelos Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 38 reviews
Rating 8 - Good. 10 out of 38 reviews
Rating 6 - Okay. 8 out of 38 reviews
Rating 4 - Poor. 1 out of 38 reviews
Rating 2 - Terrible. 1 out of 38 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Takami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 2 nights in Feb 2025

8/10 Good

Paulina

nice place, friendely staff
Stayed 7 nights in Oct 2024

8/10 Good

Lynn

Stayed 7 nights in Feb 2024

8/10 Good

Natalia

Stayed 5 nights in Feb 2024

6/10 Okay

Chris

Liked: Staff & service
No elevator. Small rooms. No safe, coffee maker, hot plate. No closet in my room. Had to ask for mini fridge and got it.
Stayed 14 nights in Jan 2024

6/10 Okay

duncan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a small well located hotel with like 2 star accommodations. We rented a "2 bedroom suite" that had two beds in a loft area and one single in the living room. There was only one lousy chair in the living room. Nowhere to sit. No table, nothing. The kitchen was fine and the bathroom was OK. Internet was horrible. Not a deal at this price point. Look elsewhere
Stayed 3 nights in Jan 2024

6/10 Okay

Nicole

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay
Nice and easy place to sleep for a night. Great cafes across the street and close to everything.
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

Xiaoping, Beijing

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It has everything we expected. We checked in at midnight and checked out early in the morning. The young receptionist at the front desk was very friendly and helpful. We appreciate his friendliness and patience. The rooms are very clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great place. Walking distance to everything. A bit loud from the bars at night but the music stops at midnight. Very clean , good staff.
Stayed 25 nights in Feb 2023

6/10 Okay

Fritz

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
What I didn't like was they didn't allow you to take the towels to the beach.... Air conditioner leaked water every time it came on.... last night there, the water from the ac filled a trash can of 18 inches high almost to the top. Kept us awake.
Stayed 15 nights in Jan 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Travis

Stayed 4 nights in Feb 2023

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well located , not noisy

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at Hotel Caracol
Staff at hotel is very service oriented and helped with any of our needs and beyond. Every service also done with smiles and friendly words! The staff is the best!
Stayed 4 nights in Dec 2022

8/10 Good

Samuel

Stayed 7 nights in Aug 2022

8/10 Good

ABilly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all great
Stayed 14 nights in Jan 2022

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2022

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Malgorzata

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

4/10 Poor

Cuauhtemoc

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Un hotel muy sencillo😏
Stayed 3 nights in Jan 2025

8/10 Good

Beatrice

Liked: Staff & service, amenities
Boendet var ok, de hade endast internet i receptionen. Så fort man kom in på sitt rum försvann internet.
Stayed 1 night in Sep 2024

10/10 Excellent

Gilmer Aguilar Sosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Daiana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Solo dormimos una noche en el hotel. Eramos 5 personas y solo nos dieron 2 toallas, pero comunicarse con recepción fue muy sencillo y se soluciono. El cuarto tenia varios conectores de corriente, pero la mayoria no funcionaba. La cafetera no prendía y el refrigerador se tuvo que mover porque tampoco funcionaba hasta que se cambio de conector. En el baño, la presión del agua del lavabo era nula. El check-in y el check-out fue muy rápido.
Stayed 1 night in Feb 2024