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Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Outdoor dining
Terrace/patio
NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
The current price is AED 1,297
AED 1,582 total
includes taxes & fees
29 Apr - 30 Apr

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Beach Front Swim Out King

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 97 sq m
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front King

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 97 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out Double

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Beach Front Swim Out King

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 50 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

Terrace/patio

Preferred Club Family Junior Suite Tropical View

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

Terrace/patio

Family Junior Suite Tropical View

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front Double

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Governor Suite

Highlights

Deck/patio
Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 92 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

Terrace/patio

Junior Suite, 2 Double Beds (Deluxe)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Ocean Front King

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

Terrace/patio

Deluxe Junior Suite Tropical View Double

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front King

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

Terrace/patio

Junior Suite, 1 King Bed (Deluxe)

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Master Suite Ocean Front

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Two-Story Villa

NEW Preferred Club Indigo Two-Story Villa | Terrace/patio

NEW Preferred Club Indigo Two-Story Villa

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 120 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front Double

NEW Preferred Club Indigo Junior Suite Ocean Front Double | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Suite Ocean Front Double

Highlights

Deck/patio
Private outdoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

Highlights

Deck/patio
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

Highlights

Deck/patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
  • 114 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

Terrace/patio

Deluxe Junior Suite Tropical View King

Highlights

Deck/patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Pillow menu
Ceiling fan
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double | Premium bedding, down comforters, free minibar, in-room safe

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

Highlights

Deck/patio
Private plunge pool
Air conditioning
Club Lounge
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
  • 57 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Beach - 13 min walk - 1.1 km
  • Crococun Zoo - 3 min drive - 2.6 km
  • Puerto Morelos Town Square - 8 min drive - 4.6 km
  • Ojo de Agua Beach - 11 min drive - 4.2 km
  • Petempich Bay - 14 min drive - 9.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬4 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬14 min walk
  • ‪Sports Bar - ‬12 min walk
  • ‪Sensai - ‬9 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

Luxury all-inclusive property near Puerto Morelos Beach
At Dreams Sapphire Resort & Spa - All Inclusive, you can look forward to a free breakfast buffet, free water park access, and 2 poolside bars. With a white sand beach, beach massages, and kayaking, this property is the perfect place to soak up some sun. Treat yourself to a massage, reflexology, or aromatherapy at Dreams Spa by Pevonia, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The gym offers fitness classes and yoga classes; other things to do include basketball, archery, and beach volleyball. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a swim-up bar and a terrace.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free bicycle rentals, 2 outdoor tennis courts, and babysitting (surcharge)
  • ATM/banking services, multilingual staff, and a porter/bellhop
  • Concierge services, a billiards/pool table, and a banquet hall
  • Guest reviews speak highly of the dining options, pool, and helpful staff
Room features
All 488 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services, free infant beds, and free extra beds
  • Rainfall showers, free toiletries, and hair dryers
  • 50-inch LED TVs with cable channels
  • Decks/patios, wardrobes/closets, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball
Access to golf course
Golf green fees

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

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Dreams Riviera Cancun Resort & Spa - All Inclusive

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8.6 out of 10, Excellent, 1,228 reviews
The price is AED 1,651
AED 1,651 total
includes taxes & fees
27 Apr - 28 Apr
Dreams Riviera Cancun Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Conference center (8,295 square feet of space)

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 14 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Frequently asked questions

Does Dreams Sapphire Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Dreams Sapphire Resort & Spa - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

What time is check-in at Dreams Sapphire Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Dreams Sapphire Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Sapphire Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Dreams Sapphire Resort & Spa - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is within a 15-minute walk of Arrecife de Puerto Morelos National Park and Puerto Morelos Beach. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 mi (5 km).

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Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 531 out of 1131 reviews
Rating 8 - Good. 271 out of 1131 reviews
Rating 6 - Okay. 167 out of 1131 reviews
Rating 4 - Poor. 62 out of 1131 reviews
Rating 2 - Terrible. 99 out of 1131 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous room right on the beach
Stayed 3 nights in Jan 2025

10/10 Excellent

Margaret Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the buildings were only 3 high. So many places to dine. Staff very friendly.
Stayed 7 nights in Mar 2025

10/10 Excellent

Lisa Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, room was perfect and staff was amazing. The beach that week was not the best and some of the food selections were not edible, but once we found what we liked we continued to go there.
Stayed 5 nights in Mar 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The staff were very kind and made sure we had a great fime
Stayed 4 nights in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 4 nights in Mar 2025

10/10 Excellent

JEFFERY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is top-tier, everything from the staff the dining and the facilities were superb! My wife and our experience travelers and have been to Mexico around 14 times in the last 12 to 13 years. I will highly recommend this resort the bartender at the bar, Marko had exceptional service. Definitely will be visiting again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Darlen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Dec 2024

8/10 Good

justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was good. the over serving of 17 and 18 year olds was shocking half of our visit was watching drunk teenagers be idiots
Stayed 8 nights in Mar 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an all-inclusive resort, the food was pretty good. Staff were amazing. The only issue was with ice cold water in the shower/jacuzzi.
Stayed 4 nights in Mar 2025

6/10 Okay

IAN

Liked: Cleanliness, staff & service
Kids everywhere even in the preferred club! Massive seaweed on the beach so you have to be closer to Cancun to have the nice beaches. Food options terrible was 1-2 hour waits for restraunts even waited for table at the buffet. There are way better places to stay. Staff was great!
Stayed 7 nights in Mar 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel with a lot of live music, good food,good service
Stayed 3 nights in Jan 2025

8/10 Good

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were clean and nice. Service was great. You can see it’s getting a bit dated but very good for families. Entertainment was excellent and our daughter loved explorers club.
Stayed 4 nights in Feb 2025

10/10 Excellent

Shea

Liked: Amenities, property conditions & facilities
food
Stayed 4 nights in Mar 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service
This resort was very family friendly. Lots of activities to do - for both adults and kids! The beach was nice - not the cleanest in terms of biological matter. Lots of walking to get places as it is a large resort. Overall - would recommend if you are looking for a safe place to stay in Mexico.
Stayed 4 nights in Feb 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, from all sections were SUPER FRIENDLY. The French & Asian restaurants were my favourite. The food, staff & entertainment were simply AMAZING. I highly recommend this beautiful resort.
Stayed 7 nights in Jan 2025

10/10 Excellent

Judie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were wonderful. Food was really good.
Stayed 7 nights in Jan 2025

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 1 night in Dec 2024

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice resort, but I did have a few issues with the cleaning service. They missed restocking towels for us a few times, and the food didn’t quite meet our expectations. We don’t eat seafood, and the dinner buffet primarily featured seafood with limited other options.
Stayed 6 nights in Mar 2025

10/10 Excellent

Catherine Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff are amazing; friendly, and helpful from when we arrived and up to when we left. Everyone speaks English and converses in Spanish if engaged. Daily activities for all ages to keep you busy on the property. Concierge to assist with excursions. As a celiac (unable to eat gluten), there were lots of options that are gluten free anywhere I went to eat.
Stayed 5 nights in Mar 2025

10/10 Excellent

Abir Al

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is absolutely incredible—I can’t recommend it enough!
Stayed 8 nights in Dec 2024

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent!!!!
Stayed 4 nights in Jan 2025

8/10 Good

Andres

Liked: Staff & service, amenities
The food always was cold and it look not fresh.
Stayed 4 nights in Mar 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, great staff. Nice beach and pool, fun for kids. Only issue we had was 3 of 4 of us got food poisoning and the 2nd family we traveled with had 2 of 4 with food poisoning. We’ve travelled to Mexico 4 times previous and to DR and never had food poisoning like that.
Stayed 7 nights in Feb 2025

8/10 Good

Ayesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable, friendly clean resort. Staff very friendly and hardworking.
Stayed 4 nights in Dec 2024