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Hotel Puerto Palace

4.0 star property
Family-friendly hotel with 2 outdoor pools and 2 spa tubs

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, sun loungers
Front of property
Exterior
Front of property - evening/night
TV

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast included
  • Spa
  • Pool
  • Gym
The price is AED 466
AED 499 total
includes taxes & fees
6 Jan - 7 January 2025

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Standard Single Room

Down comforters, minibar, desk, blackout drapes

Standard Single Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Down comforters, minibar, desk, blackout drapes

Standard Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Economy Triple Room

Down comforters, minibar, desk, blackout drapes

Economy Triple Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Down comforters, minibar, desk, blackout drapes

Standard Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Economy Double Room (2 adults + 1 child)

Down comforters, minibar, desk, blackout drapes

Economy Double Room (2 adults + 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (2 adults, 2 children)

Down comforters, minibar, desk, blackout drapes

Family Room (2 adults, 2 children)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room (3 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Family Room (3 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room Single Use

Down comforters, minibar, desk, blackout drapes

Double Room Single Use

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Single Room, Sea View

Down comforters, minibar, desk, blackout drapes

Standard Single Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Pool View

Down comforters, minibar, desk, blackout drapes

Standard Single Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use, Pool View

Down comforters, minibar, desk, blackout drapes

Double Room Single Use, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Economy Double Room

Down comforters, minibar, desk, blackout drapes

Economy Double Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Single Use, Sea View

Down comforters, minibar, desk, blackout drapes

Double Room Single Use, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (3 adults)

Down comforters, minibar, desk, blackout drapes

Family Room (3 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds

View all photos for Double Room, Pool View

Down comforters, minibar, desk, blackout drapes

Double Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Sea View

Down comforters, minibar, desk, blackout drapes

Double Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Triple Room, Sea View

Down comforters, minibar, desk, blackout drapes

Triple Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

View all photos for Triple Room, Pool View

Down comforters, minibar, desk, blackout drapes

Triple Room, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Hair dryer
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Double Room, Pool View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Double Room, Sea View (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Room (2 adults and 1 child)

Down comforters, minibar, desk, blackout drapes

Standard Room (2 adults and 1 child)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Blackout drapes/curtains
Down duvet
  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (4 adults)

Down comforters, minibar, desk, blackout drapes

Family Room (4 adults)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

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Pool
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All inclusive
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8.6 out of 10, Excellent, (121)
The price is AED 362
AED 387 total
includes taxes & fees
6 Jan - 7 January 2025
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About the neighborhood

Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400

What's nearby

  • Taoro Park - 7 min walk - 0.6 km
  • Plaza del Charco - 14 min walk - 1.2 km
  • Loro Park - 3 min drive - 2.4 km
  • Lago Martianez Swimming Pools - 3 min drive - 1.9 km
  • La Paz Lookout - 4 min drive - 2.8 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive

Restaurants

  • ‪Casa Mel - ‬10 min walk
  • ‪Tasca el Olivo - ‬11 min walk
  • ‪Restaurante-Pizzeria Don Camilo - ‬13 min walk
  • ‪Blanco Bar - ‬11 min walk
  • ‪Alberto's Bar - ‬4 min walk

About this property

Hotel Puerto Palace

Upscale family-friendly hotel
Consider a stay at Hotel Puerto Palace and take advantage of a free breakfast buffet, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or 2 spa tubs, and indulge in a manicure/pedicure or a massage. Fitness classes and Pilates classes are offered at the gym; other things to do include basketball and volleyball. Free in-room WiFi is available to all guests, along with mini golf and a garden.
Other perks include:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • An outdoor tennis court, babysitting (surcharge), and meeting rooms
  • Multilingual staff, a computer station, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 314 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Rainfall showers, bidets, and shower/tub combinations
  • Balconies or patios, daily housekeeping, and desks

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 2 outdoor pools
  • 2 spa tubs
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Children's pool
  • Fitness center
  • Lifeguards on site
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Spa services
  • Tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (6458 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures and pedicures
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • TV

Food and drink

  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day

Property payment types

Important information

Optional extras

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Frequently asked questions

Does Hotel Puerto Palace have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Puerto Palace pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerto Palace?

Self parking is free at this property.

What time is check-in at Hotel Puerto Palace?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Puerto Palace?

Check-out is at noon.

Where is Hotel Puerto Palace located?

This family-friendly Puerto de la Cruz hotel is located near the beach, within a 10-minute walk of Taoro Park and Parque canino Taoro Can. La Vola and Garden Beach are also within 15 minutes.

Hotel Puerto Palace Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 174 out of 435 reviews" "
Rating 8 - Good. 183 out of 435 reviews" "
Rating 6 - Okay. 52 out of 435 reviews" "
Rating 4 - Poor. 19 out of 435 reviews" "
Rating 2 - Terrible. 7 out of 435 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities
All is beautiful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Allison jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite, nothing was too much trouble. Hotel and food excellent. Definitely going back
Stayed 10 nights in Sep 2024

10/10 Excellent

Anett

Stayed 10 nights in Jul 2024

10/10 Excellent

Augustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Stayed 4 nights in Jun 2024

10/10 Excellent

Sigrún

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a wonderful area inside!
Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024

10/10 Excellent

Feruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No so bad at all.
Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Stayed 9 nights in Dec 2023

10/10 Excellent

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023

8/10 Good

Yevgeny

Stayed 9 nights in Dec 2023

10/10 Excellent

Johannes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Xiaoyi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Jane

Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 2 nights in Apr 2023

10/10 Excellent

Brendon

Stayed 1 night in Feb 2023

10/10 Excellent

jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac control button is limited to four settings and the top setting is just ok.

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, looking forward to coming back.
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022

6/10 Okay

Alberto

Stayed 8 nights in Aug 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, wonderful staff.
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Stayed 16 nights in Jul 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend or return!
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
Stayed 3 nights in Jun 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the money!
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
Stayed 4 nights in Apr 2022

6/10 Okay

Petra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
Stayed 7 nights in Feb 2022