Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400
What's nearby
La Paz Lookout - 3 min walk
Lago Martianez Swimming Pools - 12 min walk
Taoro Park - 16 min walk
Plaza del Charco - 16 min walk
Loro Park - 4 min drive
Getting around
Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive
Restaurants
Bar el Camino - 4 min walk
Hotel Teide Mar - 7 min walk
Zicatela - 8 min walk
Apricot - 6 min walk
Vinoteca Con Pasión - 9 min walk
About this property
FERGUS Puerto de la Cruz
Upscale hotel revitalized in 2023 and located near Lago Martianez Swimming Pools
Close to Plaza del Charco, FERGUS Puerto de la Cruz provides a free breakfast buffet, a poolside bar, and a terrace. The on-site international cuisine buffet restaurant, Restaurante Principal, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
A free shopping center shuttle, concierge services, and a banquet hall
A 24-hour front desk, tour/ticket assistance, and a billiards/pool table
Multilingual staff, a porch, and a front-desk safe
Room features
All 300 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Extra conveniences in all rooms include:
Bathrooms with bathtubs and bidets
Flat-screen TVs with satellite channels
Wardrobes/closets, balconies, and daily housekeeping
All inclusive details
All-inclusive room rates at FERGUS Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet meals, snacks, and select beverages included
Entertainment
Onsite live performances
Languages
English, French, German, Italian, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Limited onsite parking
Wheelchair-accessible parking available
Free shopping center shuttle
Food and drink
Free buffet breakfast available daily 7:30 AM–10:30 AM
1 restaurant and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar
Room service available
Restaurants on site
Restaurante Principal
Restaurante piscina
Things to do
2 outdoor pools
Billiards/pool table
Children's pool
Family friendly
2 outdoor pools
Children's pool
Laundry facilities
Snack bar/deli
Conveniences
Banquet hall
Front-desk safe
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Business services
Business center
Conference space
Outdoors
Garden
Pool sun loungers
Pool umbrellas
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible parking
Wheelchair-accessible path of travel
More
Designated smoking areas
Renovated entire property - June 2023
Room amenities
Bedroom
Air conditioning
Bed sheets
Down comforter
Bathroom
Bathtub
Bidet
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels
Entertainment
Flat-screen TV
Satellite channels
Food and drink
Minibar
Outdoor space
Balcony
More
Connecting rooms available
Desk
Desk chair
Laptop-friendly workspace
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July
Property is also known as
Hotel Puerto Cruz
Hotel Puerto de la Cruz
Frequently asked questions
Does FERGUS Puerto de la Cruz have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is FERGUS Puerto de la Cruz pet-friendly?
No, pets are not allowed at this property.
How much is parking at FERGUS Puerto de la Cruz?
Limited spots are available.
What time is check-in at FERGUS Puerto de la Cruz?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.
What time is check-out at FERGUS Puerto de la Cruz?
Check-out is at noon.
Are there all-inclusive benefits at FERGUS Puerto de la Cruz?
Some rate plans available at this property are all-inclusive.
Where is FERGUS Puerto de la Cruz located?
Situated near a boardwalk/promenade, this hotel is within a 15-minute walk of Jardin Aquatico and Lago Martianez Swimming Pools. Martianez Shopping Centre and La Paz Lookout are also within 5 minutes.
FERGUS Puerto de la Cruz Reviews
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
We had a great time at this property. It's location is ideal, only a 10-minute walk from the restaurants of Puerto de la Cruz.
Julie-Anne
Stayed 2 nights in Dec 2023
6/10 Okay
Lynne
17 November 2023
Liked: Cleanliness, staff & service
Not a 4 *
In my opinion fergus has many issues to address
My room 101 was old and tired yes it had been painted but that was all
The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once !
The room above the loading bay so noisey mornings .
The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath .
Toiletries could not be reached when in the bath as very very high up ....same as the shower .
Positives a nice sleep comfy bed and pillows ....plus a mini fridge .
Cleaners very good
The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon .
The top pool was lovely for swimming but like climbing mount everest to get there .
I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space.
The dining room was large and always a seat to
Hotel très bien placé avec 2 belles piscines !
Personnel très agréable et soirées organisées par l'hotel très sympa
PHILIPPE
Stayed 7 nights in Nov 2024
6/10 Okay
Pieter
Traveled with partner
9 November 2024
Liked: Cleanliness, staff & service, amenities
De kamers waren netjes en schoon maar door het hele hotel heen hing een vreemde vieze geur die ik niet thuis kon brengen.
Daarnaast was het ontbijtbuffet niet zo bijzonder.
Verder was de service goed en zat het hotel op een mooie plek.
Hotelissa oli hyvät pysäköintitilat. Aamiainen oli erinomainen. Hissit hitaat ja äänieristys oli huono. Uima-allas alueiden lisäksi kivat kattoterassit.
Goed hotel, ontbijt redelijke kwaliteit, koffie kan veel beter.
Geen airco aangezet in het hele hotel eigenlijk vinden we dit niet kunnen voor 4 sterren, maar goed het was te doen..
Lyhört på rummen pappersväggar man hörde nästintill allt som sas ute i korridoren eller inne hos grannen. Dom kunde komma och städa rummen allt ifrån 12 till 17 tiden. Hårda och knarrande sängar. Inte jätte uppvärmd pool. Kallt på rummet.
Frukosten får ett stort plus mycket att välja på,