6/10 Okay
William, Dominican Republic
9 October 2018
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Pros: The staff is very friendly and helpful. The bed was a pillow-top which was very comfortable. The room is large. The bathroom is adequate.
Cons: The heater is not controlled from the thermostat. It is a unit separate from the through-wall unit which seems to be for air conditioning only. The heating unit is convection only - no fan - and runs from a thumb wheel with a scale from 1-10. You have to guess what temperature the setting will give you. The towels are scratchy and the bath towels are small.
Our first night was very good. Great sleep. Our second night was a gross disappointment!
1) The cleaning staff emptied two garbage pails (there are three). They replaced the towels (totally unnecessary and wasteful for a two-night stay). They did not renew the coffee (we had to go get it ourselves) and they did not clean the cups.
2) The upper floor is wood, not concrete. The tenant upstairs on the second night had visitors in and out all night. We could hear every step and any conversations. It kept waking us up all night.
If I had to judge from the first night only, I probably would have given this four stars. The second night only 2 stars. So I split the difference in the assessment with three stars. But we were VERY unhappy with our second night.
William
Stayed 2 nights in Oct 2018