We arrived to check in at close to 9pm, and there was no one at the check in counter, no big deal she arrived a couple of minutes later. We checked in she gave us our room key, we walked to our room and the door was wide open, the window was wide open, and the heat was off. Now if it was mid summer, probably not a big deal, but it was November 14, and it was 9° outside. Went in the room and cranked the heat up, only to discover that there was a sticky wet spill on the floor near the one bed and a stained top cover on the other. It was late, and we were tired, so decided to just suck it up and get ready for bed. It took until 1 am for the room to warm up enough to take off our hoodies and not feel cold. Not the best experience, I will not stay there again when we return. That is for sure! However, GRANADA restaurant that shares the property was amazing! Highly recommended. Stay at the hotel across the street and eat at GRANADA!