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"Exceptional Hotel"

"Everything is wonderful: the hotel is beautiful and the staff go out of their way to make sure your stay is amazing."

"Friendly Staff, great food"

"The staff were so welcoming and friendly. We will be coming back. The service here is amazing, the rooms are clean and the views are spectacular! "

"Room was large and airy, view from small balcony was beautiful over the lake, worth the extra for a room with a view. We used the free Ticino card the hotel give, to take the funicular up to Mount Bré. Breakfast was pleasant although coffee was not very nice. Not sure why there were peas & carrots on offer at breakfast never seen this before is it a Swiss thing?? Bar underneath the hotel was good. Unfortunately we had rain so didn’t go to the sundeck. "

"Staff was nice, liked the area and the grounds of the hotel "

"If you value beauty and tranquility then this is your place. Hotel La Palma was gorgeous. The staff were great and friendly. The location was perfect, you are able to see the coastline and the mountains. It is conveniently located near the train station so if you’d like to go into a busier area you have that option. My accommodation included complementary breakfast and it was so good! It had a lot to offer which was nice. "

"We wanted an elegant Italian hotel full of style, and this hotel certainly delivered. Our room was upgraded to a lake view, presumably because the hotel wasn’t full. Everywhere you looked there was art work, beautiful decor and a luxurious feel, without being overwhelming. The staff could not be more helpful and professional, particularly the concierge. Breakfast was delicious with a wide range of food. The bed was quite firm and the cute balcony would have been the perfect place to sit and relax looking at the lake, had it not been for the weather - it rained! However, we would love to return to the hotel some time in the future, with fingers crossed for sunshine."

"Best views of Lugano while having beakfast. Very highly maintained and run business. Staff always helpful."