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"this was a great place to stay in ponferrada. we would definitely stay here again. "

"The hotel is acceptable, but the location on the booking site is WRONG. The hotel is much further from the city center than shown. This is not the first time I have encountered this deceptive practice. When I do, no one will take responsibility -- just finger pointing, then everyone shrugs as if to say "It's the customer's fault. The shouldn't have trusted us." Guess what, you're right. Why am I trusting a booking site that lies to me? "

"Decent hotel, used as a stopover after touring Portugal and on our way to Santander. Friendly and helpful staff, spa has to be booked"

"Schönes Schlosshotel. Zimmer ausreichend groß, schön leise trotz Straße vor dem Fenster. Service unterscheidet sich von teils freundlich und zuvorkommend zu lustlos und abweisend. Interkontinentales Frühstück und abends die Möglichkeit im Restaurant mit wechselnden Angebot zu nutzen (Preis 16,-, 3 Gänge Menü, top Preis Leistung, inklusive Getränk)"

"To reach the hotel you have to drive like an hour in a caracol route over the mountain it is the only inconvenience The town it is very small but nice "

"Location is perfect if you want to visit the historic section. Everything is within walking distance. Staff was helpful and friendly."

"Nice and clean property in Ponferrada. The lady at the check-in desk was so nice and polite. I would love to go back to this hotel. Thans for the great stay."

"There are many dining options close by in Plaza Mayor. "