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The Palm at Playa

4.0 star property
Hotel with free parking, steps from Quinta Avenida

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Palm at Playa

Rooftop terrace
Garden
40-inch Smart TV with cable channels, TV
Down comforters, in-room safe, individually furnished, blackout drapes
40-inch Smart TV with cable channels, TV

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
  • Breakfast available
  • Room service
The price is AED 268
AED 330 total
includes taxes & fees
22 Jan - 23 Jan

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Down duvet
Ceiling fan
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Air conditioning
Smart TV
Sofa bed - single
Ceiling fan
Down duvet
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

Highlights

Individually furnished
Air conditioning
Smart TV
Blackout drapes/curtains
Ceiling fan
Down duvet
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

Highlights

Individually furnished
Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Down duvet
Day bed
Blackout drapes/curtains
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

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The price is AED 463
AED 573 total
includes taxes & fees
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About the neighborhood

Map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 6 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 9 min walk
  • Mamitas Beach - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Mercado 174 - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mexican Taco - ‬1 min walk

About this property

The Palm at Playa

Upscale hotel near Quinta Avenida
Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are located near The Palm at Playa, which provides a poolside bar, a rooftop terrace, and a garden. For some rest and relaxation, visit the spa tub. In addition to a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Local cuisine breakfast (surcharge), an area shuttle, and a banquet hall
  • An elevator, luggage storage, and tour/ticket assistance
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 66 individually furnished rooms boast perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi. Guest reviews speak positively of the spacious rooms at the property.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch Smart TVs with cable channels
  • Ceiling fans, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at The Palm at Playa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Limited onsite parking
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends: MXN 200-250 for adults and MXN 150-200 for children
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Rooftop

Things to do

  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • Beach towels
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch Smart TV
  • Cable channels

More

  • Access via exterior corridors
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 11:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

Frequently asked questions

Does The Palm at Playa have a pool?

Yes, this property has an outdoor pool. Pool access is from 11:00 AM–10:00 PM.

Is The Palm at Playa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palm at Playa?

Self parking is free at this property.

What time is check-in at The Palm at Playa?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Palm at Playa?

Check-out is at noon.

Are there all-inclusive benefits at The Palm at Playa?

Some rate plans available at this property are all-inclusive.

Where is The Palm at Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Playa del Carmen Maritime Terminal. Frida Kahlo Museum and 3D Museum of Wonders are just steps away.

The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 467 out of 1009 reviews" "
Rating 8 - Good. 242 out of 1009 reviews" "
Rating 6 - Okay. 143 out of 1009 reviews" "
Rating 4 - Poor. 73 out of 1009 reviews" "
Rating 2 - Terrible. 84 out of 1009 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew, coquitlam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jan 2025

10/10 Excellent

leydelvis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lo único q faltaría un poco más de toallas y sábanas de taparse . Pero todo lo demás 10 punto
Stayed 3 nights in Dec 2024

2/10 Terrible

Daneesha

Disliked: Cleanliness, property conditions & facilities
I found bugs in my bed, under the covers. I was told the room would be cleaned properly with a replacement of sheets. When I went back to my room after spending the day outside as I couldn’t stand to be in the room I check under the made up bed to find that nothing was changed out, same sheets. I couldn’t stay there another night so I reached out to Expedia and let them know the situation. They tried to reach out to the front desk for almost a week to get a response and no one answered the phone. Expedia also didn’t want to reach out to the parent company of the palm which I believe was Kaia hotels to let them know of this extremely disappointing experience and that the palm is failing to provide a sanitary room for guests. I left the hotel after the first night and booked somewhere else. The palm refused to refund the other nights that I didn’t stay due to their lack of proper cleaning of the room and not having a different room available to move to. The pros of the place, its centrally located, it has a roof you can sit in the sun and a small rooftop pool. The rooms are large and the air on works. The cons, everything else, slow elevators, door keys that constantly stop working ( I saw many guests come down to complain about this), the smell of mildew throughout the property. All in all I’d only recommend this place to my worst enemy if I’d want to ruin their vacation.
Stayed 3 nights in Dec 2024

2/10 Terrible

Grace

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever stayed in. This is why: 1. You will have no hot water. The shower has hot water two minutes then cold as ice. 2. The place is dirty. The sheets that were once white are now gray or yellowish. The floor is disgusting and they literally have me used towels! Couldn’t be filthier if they tried. 3. The service is non existent. Not even Expedia could get a hold of these people. There is a 18 year old for the whole hotel at night and a mean lady during the day. They don’t have any cleaning staff. 4. The condition of the common areas is terrible. The floor is all chipped, the swimming pool full of yellow areas. What you see in the pictures is from a decade ago and they haven’t painted or maintained the place since. It is simply falling apart. 5. The pillows in the swimming pool area are literally broken. 6. Expect zero from staff or hotel. 7. Lack of security - the place to leave your bags is a room that smells like urine and it is leave at your own risk. They won’t give you a ticket or have someone that could help. 8. Outside the hotel is all party and in the morning there are passed out drunks sleeping by the entrance. Really look for another place if you can.

2/10 Terrible

Sameer

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run down. The pool had dead flies and asked the lady to get it clean. Deluxe room says pull out sofa. Front lady said that the description on Expedia not correct. Guy at night speaks no English. Lot of issues in room lights, phone, safe. He said he would come in 10 minutes via interpreter but never showed up. Asked him why next day he laughed at me. Location is best part of hotel. It is depressing place so we mostly stayed out of the room. The lady said no beach towels in am and asked her to get some normal towers from cleaning staff but no response or effort to make it happen. We asked for more pillows and blankets they did not have any or gave us any next days. You get 2 welcome drinks but guy upstairs had stipulations on type of drinks count.
Stayed 5 nights in Dec 2024

8/10 Good

maria

Stayed 6 nights in Dec 2024

8/10 Good

Rachel

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Decent stay, sheets could use replacing otherwise our room was clean! Rooms were cleaned every day! Staff was friendly
Stayed 7 nights in Dec 2024

2/10 Terrible

Chris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible overall
Stayed 5 nights in Dec 2024

2/10 Terrible

Latoya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms smelled like sewage ( water smells) bedding smells. No blankets. Ac did not work properly. Check in took hours.
Stayed 6 nights in Dec 2024

2/10 Terrible

Joey

Disliked: Cleanliness, amenities, property conditions & facilities
Property is very poorly maintained. Our room was filthy and below the standard of other hotels. My partner and I have stayed in plenty of hotels and this was the worst. The floors were dirty, there was mold and mildew throughout the room. The mirrors were unwashed, the curtains and bed sheet was stained, the toilet did not flush properly, and the sink sprayed water. Additionally the bed did not have a blanket, just a sheet and the shower shelf was broken (just hanging off the wall)
Stayed 1 night in Dec 2024

10/10 Excellent

Xavier

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The employees in the hotel were very nice. We got to enjoy 7 days in this property. The only thing I do not like was they did not have enough alcohol at the bar in the rooftop.
Stayed 7 nights in Dec 2024

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 3 nights in Dec 2024

2/10 Terrible

Ronak

Stayed 2 nights in Dec 2024

10/10 Excellent

Somil, wheaton

Stayed 5 nights in Dec 2024

10/10 Excellent

Eddye

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nos quedamos 3 noches en este hotel y todo estuvo expectacular !!! Excelente hubicacion y super seguro. El rooftop bello y el servicio expectqcular. Altamente recomendado !!!
Stayed 3 nights in Dec 2024

8/10 Good

Brian Wade

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient location, within walking distance to beach, dining, shopping and the ferry.
Stayed 7 nights in Dec 2024

10/10 Excellent

Emma

Stayed 4 nights in Nov 2024

4/10 Poor

Steve

Stayed 1 night in Nov 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Nov 2024

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness
Me gustó que está muy cerca todo pero no me gustó que no limpian bien los cuartos
Stayed 2 nights in Dec 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
I love the hotel
Stayed 3 nights in Dec 2024

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, staff & service
We liked the Rooftop, pool and bar, the toilet paper holder was loose, water spilled to the bed area, the exterior floor is slippery, personnel is not very helpful. They have only 1 ironing machine for all guests. Good Plus - Fifth Avenue is very close.
Stayed 2 nights in Nov 2024

10/10 Excellent

Carmita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great atay
Stayed 3 nights in Oct 2024

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely room and met my needs for two nights. Next time I’ll be asking for the loft as it would have been nice to have a beer fridge to keep things cool.
Stayed 2 nights in Dec 2024