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The Fives Downtown Hotel & Residences - All Inclusive

4.5 star property
Luxury all-inclusive property, walk to Quinta Avenida

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your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for The Fives Downtown Hotel & Residences - All Inclusive

Outdoor pool
Interior
Premium bedding, minibar, in-room safe, individually decorated
2 restaurants, breakfast, dinner, brunch served; Italian cuisine
2 restaurants, breakfast, dinner, brunch served; Italian cuisine
Reviews
8.6

Excellent

Popular amenities

  • Breakfast included
    Breakfast includedBreakfast included
  • All inclusive
    All inclusiveAll inclusive
  • Pool
    PoolPool
  • Bar
    BarBar
  • Pet friendly
    Pet friendlyPet friendly
  • Spa
    SpaSpa

Explore the area

Map
Av 10 entre Calle 2 y 4, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida2 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal6 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Once again an incredible stay! From private airport pick up, to arranged tours, to a beautiful rooftop area. Highly reco...
MICHAEL
Jul 18, 2023

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, individually decorated

Superior Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Smart TV
  • 44 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Penthouse Resort Residence

Premium bedding, minibar, in-room safe, individually decorated

2 Bedroom Penthouse Resort Residence

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 99 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for 1 Bedroom Whirlpool Resort Residence

1 Bedroom Whirlpool Resort Residence | Premium bedding, minibar, in-room safe, individually decorated

1 Bedroom Whirlpool Resort Residence

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom Partial Oceanview Resort Residence

Premium bedding, minibar, in-room safe, individually decorated

1 Bedroom Partial Oceanview Resort Residence

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Smart TV
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Resort Residence

Premium bedding, minibar, in-room safe, individually decorated

2 Bedroom Resort Residence

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 99 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Whirlpool Resort Residence

Premium bedding, minibar, in-room safe, individually decorated

2 Bedroom Whirlpool Resort Residence

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 99 sq m
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for 1 Bedroom Resort Residence

1 Bedroom Resort Residence | Premium bedding, minibar, in-room safe, individually decorated

1 Bedroom Resort Residence

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom Mezzanine Resort Residence

1 Bedroom Mezzanine Resort Residence | Premium bedding, minibar, in-room safe, individually decorated

1 Bedroom Mezzanine Resort Residence

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Smart TV
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Playa del Carmen

The Fives Downtown Hotel & Residences - All Inclusive is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in a shopping district and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Temazcal Natura are also worth visiting.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 2 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 6 min walk
  • Quinta Alegría Shopping Mall - 9 min walk
  • Mamitas Beach - 15 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Fives Rooftop - ‬1 min walk
  • ‪La Vagabunda Centro - ‬2 min walk
  • ‪Los Tapetes - ‬2 min walk
  • ‪Karen's Restaurant - ‬2 min walk
  • ‪Hard Rock Cafe Playa del Carmen - ‬2 min walk

About this property

The Fives Downtown Hotel & Residences - All Inclusive

Luxury all-inclusive property near Quinta Avenida
The Fives Downtown Hotel & Residences - All Inclusive is located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, and provides free full breakfast, 2 poolside bars, and a rooftop terrace. Take some time to relax at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, dinner, and Italian cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a bar.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • A front-desk safe, luggage storage, and a computer station
  • An elevator, a 24-hour front desk, and multilingual staff
Room features
All 90 individually furnished rooms offer comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • 50-inch Smart TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 330 per night)
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast
  • 2 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 1 bar
  • Room service available

Restaurants on site

  • Mercatto
  • Puro Beach
  • El Tigre

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Outdoor pool
  • Separate living room

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Rooftop terrace

Spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 50-inch Smart TV
  • Cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per accommodation, per night, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 22 lbs per pet
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 2160.00 per person (roundtrip)
  • Self parking fee: MXN 330 per night
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 350 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Facilities fee: MXN 360 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fives Downtown Hotel Playa del Carmen
Fives Downtown Hotel
Fives Downtown Playa del Carmen
Fives Downtown
The Fives Downtown Hotel Residences

Frequently asked questions

Does The Fives Downtown Hotel & Residences - All Inclusive have a pool?

Yes, this property has an outdoor pool.

Is The Fives Downtown Hotel & Residences - All Inclusive pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 22 lbs per pet. There's a deposit of MXN 1000 per stay and a fee of MXN 350 per accommodation, per night. Service animals are exempt from fees.

How much is parking at The Fives Downtown Hotel & Residences - All Inclusive?

Self parking is available for MXN 330 per night. Limited spots are available.

What time is check-in at The Fives Downtown Hotel & Residences - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Fives Downtown Hotel & Residences - All Inclusive?

Check-out is at noon. Late check-out is available for a fee.

Does The Fives Downtown Hotel & Residences - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2160.00 per person applies.

Are there all-inclusive benefits at The Fives Downtown Hotel & Residences - All Inclusive?

Yes, the property is all-inclusive.

Where is The Fives Downtown Hotel & Residences - All Inclusive located?

Located in Downtown Playa del Carmen, this all-inclusive property is steps from Chabad Playa del Carmen and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

The Fives Downtown Hotel & Residences - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 99 reviews" "
Rating 8 - Good. 14 out of 99 reviews" "
Rating 6 - Okay. 9 out of 99 reviews" "
Rating 4 - Poor. 4 out of 99 reviews" "
Rating 2 - Terrible. 8 out of 99 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Gordon

Liked: Cleanliness, staff & service
Roof top pool was very cold.
Stayed 6 nights in Feb 2024

10/10 Excellent

Wilmise

Liked: Cleanliness, staff & service, property conditions & facilities
I like every thing
Stayed 6 nights in Jul 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo
Once again an incredible stay! From private airport pick up, to arranged tours, to a beautiful rooftop area. Highly recommended!
Stayed 3 nights in Jul 2023

6/10 Okay

Juanita

Stayed 3 nights in Jun 2023

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Street noise is there, menu doesn’t have much options. Other than these downsides , everything is good. Convenient location, courteous staff, high cleanliness , roof top restaurant, good food etc
Stayed 5 nights in Jun 2023

10/10 Excellent

Alexandrew

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 1 night in May 2023

2/10 Terrible

Ash

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Maegan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST PLACE EVER, I’d definitely return here and tell everyone going to Playa Del Carmen to stay here..: the ambiance, comfort, staff, amenities, easy location to Shopping and clubs I repeat….. THE BEST 💯💯💯
Stayed 6 nights in Apr 2023

10/10 Excellent

samael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot!! Amazing bed!! Definitely I will come back.
Stayed 7 nights in Mar 2023

10/10 Excellent

Jon

Stayed 2 nights in Mar 2023

10/10 Excellent

Dante

Stayed 3 nights in Mar 2023

4/10 Poor

Denise

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Poor selections for food and beverages with all inclusive option. A lot of people not staying at hotel found in restaurants and roof top pool made it crowded. Very slow service at Lola restaurant.
Stayed 3 nights in Mar 2023

10/10 Excellent

Kaye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Convenient location to the beach and the activities of downtown.
Stayed 4 nights in Feb 2023

10/10 Excellent

Alexis

Stayed 3 nights in Dec 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Loved Loved it
Great experience
Stayed 3 nights in Dec 2022

8/10 Good

diane, sun city

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation stated that I would get free shuttle to/from the airport and 11,100 pesos in credit. I had to waste my time so I could get the free shuttle because the resort wanted to charge me $80 each way, then I was told I could get it for free one way and I could get the other for free if I attended one of their presentations. Neither of those options were shown as options nor was my free shuttle contingent to a presentation. The 11,100 pesos were not given to me either because, again, it was only offered if I attended the presentation AND the monies weren’t available for me to spend as I wish. They were coupon vouchers towards alcohol or for use at the spa/salon and it was $50 off but the spa was $300 . We got the all inclusive but were also limited on what we could order off the menu and not all the restaurants were part of the all inclusive. When I called weeks prior to our arrival, the lady I spoke to told me that I would be able to order room service at any time and again, RS ended at 10:30-11 pm. I passed this information along to my family members who arrived later at night and the front desk was rude, they told my cousin to go around the corner and get food from the street vendors or at another location. I have no complaints about the servers or the cleaning staff, they were all great, very nice, and accommodating. The people at the front desk were rude and need to be better trained in customer service.

8/10 Good

Ngozi

Traveled with family
Liked: Cleanliness, staff & service, amenities
The bed was damp
Stayed 3 nights in Nov 2022

2/10 Terrible

Sharonn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude not trying to accommodate needs.
Stayed 5 nights in Oct 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Oct 2022

10/10 Excellent

Meaghan

Stayed 7 nights in Jul 2022

10/10 Excellent

Nuriddin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the resort
Stayed 5 nights in Aug 2022

10/10 Excellent

Jessica m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was very nice the rooftop pool is gorgeous but wear shoes it’s time to replace that wood floor the food was great and the staff were lovely
Stayed 4 nights in Jul 2022

10/10 Excellent

LATOYA, PHILADELPHIA

Stayed 2 nights in Jul 2022

2/10 Terrible

LYNN

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed. I been to Cancun around 10 times & this hotel is terrible. I always read the reviews before i booked the hotel & base on the excellent reviews on the website so i booked this hotel for my family i am very very disappointed. Lot of good or even better hotel rate not even a 4 star hotel but way much better than this hotel.
Stayed 3 nights in Jul 2022

8/10 Good

ASHISH

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff was amazing, the only one thing negative about the hotel stay was that the room AC didn’t cool enough. I mean it was almost 90F outside and we left the room AC on for the room to cool down but when we returned the room still wasn’t cold enough. We tried to set the AC to 20C but it won’t go below 27C-26.5C which honestly isn’t cold enough which led to not a prorper sleep and it being too hot to sleep. Other than that everything else was perfect
Stayed 3 nights in Jun 2022