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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Outdoor pool, pool umbrellas
Exterior
Front of property - evening/night
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The price is AED 494
AED 603 total
includes taxes & fees
13 Jan - 14 January 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite City View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout drapes

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout drapes

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout drapes

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout drapes

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
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About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Central Square - 5 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬3 min walk
  • ‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace, and a bar. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Tour/ticket assistance, an elevator, and concierge services
  • Beach umbrellas, smoke-free premises, and a 24-hour front desk
  • Luggage storage
  • Guest reviews give top marks for the pool, helpful staff, and proximity to shopping
Room features
All guestrooms at The Carmen Hotel - Ocean Front have comforts such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 59
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV
  • Digital channels
  • Streaming services

Food and drink

  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

Is The Carmen Hotel - Ocean Front pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Carmen Hotel - Ocean Front?

Check-out is at noon.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Playa del Carmen hotel is within a 10-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 353 out of 669 reviews" "
Rating 8 - Good. 160 out of 669 reviews" "
Rating 6 - Okay. 66 out of 669 reviews" "
Rating 4 - Poor. 40 out of 669 reviews" "
Rating 2 - Terrible. 50 out of 669 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Deymi

Traveled with partner
The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024

10/10 Excellent

casey

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hotel was excellent. Service excellent. Quiet cool rooms. Needs a little maintenance. Needs more towels, and touch ups. But I will definitely stay again!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Mauro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Nov 2024

8/10 Good

Rimsha, calgary

Liked: Cleanliness, staff & service, property conditions & facilities
very kind staff big thanks to mina receptionist
Stayed 4 nights in Nov 2024

6/10 Okay

Rosa

Bathrooms @ the lobby were nasty , not toilet paper . Housekeeping forgot to give us toilet paper and the receptionist said she didn't have extra paper. Very loud bar next to the hotel with loud music until 2:00 am . Very pretty hotel , with comfortable bed and big rooms . Hotel close to the beach .
Stayed 3 nights in Nov 2024

2/10 Terrible

jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Waqar

Traveled with partner
Nice
Stayed 3 nights in Oct 2024

10/10 Excellent

Christian

Stayed 3 nights in Oct 2024

2/10 Terrible

Jessica Kacey

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rooms rude staff money hungry for tips dirty pool ruined my new swim suit
Stayed 4 nights in Oct 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great
Stayed 5 nights in Oct 2024

8/10 Good

Dr. Luis

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, closed to ADO bus stations, and it's on the beach. The facilities need an urgent upgrade,, particularly the pool. OCT2024
Stayed 7 nights in Oct 2024

10/10 Excellent

Manuel Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice access to the beach and nice view from the room. Did not get a sheet change during all stay, how i know? there were 3 little blood stain on the beeding that stayed there during our whole stay. Other than that, would recommend and visit again if i ever go to PdC.
Stayed 4 nights in Oct 2024

10/10 Excellent

Aaron

Stayed 4 nights in Sep 2024

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel and the location a lot. I’d like a hot tub but the pool is cool on the roof. And the views from up there are great!
Stayed 5 nights in Oct 2024

6/10 Okay

Daisy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was at 3pm so we arrived at 2:45 the front desk lady didn’t show up until 3:20pm and when she finally showed up ot seemed as though we were an inconvenience to her and she never greeted us, never made us feel welcomed that day or any of the days we stayed at your hotel. We found out about the restaurant and rooftop pool when we were walking on the beach and they invited us in, we told them we were already guests but didn’t know those were available to us. I probably wouldn’t recommend this hotel just because of your front desk rep. The cleaning ladies were much more friendlier than her!
Stayed 4 nights in Sep 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 7 nights in Sep 2024

8/10 Good

Hilario

Liked: Cleanliness, staff & service
Great location
Stayed 4 nights in Sep 2024

10/10 Excellent

Manish, Bellaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay at this hotel. The staff is great - both Lupeta and Joceline at the reception were a great help throughout the stay. The free breakfast is generous, location is perfect right at the ocean. Rooms are very clean and comfortable.
Stayed 4 nights in Sep 2024

10/10 Excellent

Frode

Liked: Amenities
Ok
Stayed 1 night in Sep 2024

10/10 Excellent

Jesus

Stayed 4 nights in Sep 2024

10/10 Excellent

BatEl, Scarborough

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose.
Stayed 3 nights in Sep 2024

2/10 Terrible

Hichem

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not believe anything written by people who are paid to post positive comments. This is a trash can, not a hotel. Avoid it at all costs. It’s very dirty, run down, bed full of hair, dirty toilet without a door, along with a disgusting smell in the room, etc. No positive points. I give 0 stars. Do not let the pictures on their site or social media fool you: it’s false advertising. AVOID!!!
Stayed 6 nights in Aug 2024

8/10 Good

Juanita

Stayed 3 nights in Aug 2024