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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel with outdoor pool

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Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Front of property - evening/night
Exterior
Exterior
Outdoor pool, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
The current price is AED 519
AED 638 total
includes taxes & fees
19 Mar - 20 Mar

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite City View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout drapes

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout drapes

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout drapes

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout drapes

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Ceiling fan
Private bathroom
Hair dryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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Aloft Playa Del Carmen

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  • Pet friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, (407)
The price is AED 264
AED 330 total
includes taxes & fees
16 Mar - 17 Mar
Aloft Playa Del Carmen

About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Central Square - 5 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Vips - ‬3 min walk
  • ‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Luxury hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, The Carmen Hotel - Ocean Front provides a poolside bar, a rooftop terrace, and a bar. Free in-room WiFi and a restaurant are available to all guests.
Other perks include:
  • An outdoor pool with pool umbrellas
  • Concierge services, an elevator, and luggage storage
  • A 24-hour front desk, smoke-free premises, and beach umbrellas
  • Tour/ticket assistance
  • Guest reviews give top marks for the pool, helpful staff, and proximity to shopping
Room features
All guestrooms at The Carmen Hotel - Ocean Front have comforts such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 50-inch LED TVs with streaming services and digital channels
  • Balconies, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 59
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LED TV
  • Digital channels
  • Streaming services

Food and drink

  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

Is The Carmen Hotel - Ocean Front pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at The Carmen Hotel - Ocean Front?

Check-out is at noon.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Playa del Carmen hotel is within a 10-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

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The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 357 out of 695 reviews
Rating 8 - Good. 167 out of 695 reviews
Rating 6 - Okay. 73 out of 695 reviews
Rating 4 - Poor. 43 out of 695 reviews
Rating 2 - Terrible. 55 out of 695 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located on the beach. Nice room design and nice rooftop Pool-Bar.
Stayed 2 nights in Dec 2024

6/10 Okay

Vincent

Great location in heart of Playa Del Carmen. Hotel has nice rooms and design. However, has aged and could use a bit of TLC. Roof pool area is small and there are no lounge chairs, just couches and normal chairs. Overall, descent place to stay at a good price point.
Stayed 7 nights in Jan 2025

10/10 Excellent

casey

Liked: Cleanliness, staff & service, amenities
I love this place. I regularly stay here, it needs a little updating and maintenance, bit great service, great spot. Party but quiet sleep
Stayed 1 night in Jan 2025

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Deymi

The location was great and also very clean. I will definitely book there for my next vacation.
Stayed 5 nights in Nov 2024

8/10 Good

Jeff Mikki

Liked: Cleanliness, staff & service
Very help some employees ❤️
Stayed 3 nights in Feb 2025

6/10 Okay

David

This hotel was fine. It was safe. And centrally located.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.
Stayed 4 nights in Dec 2024

6/10 Okay

Jose

Liked: Cleanliness, staff & service, amenities
No wifi service for a few days The cleaning crew were not thorough A tip is earned not pushed on by servers
Stayed 8 nights in Jan 2025

6/10 Okay

Yamileth Chavez

Disliked: Amenities, property conditions & facilities
The location is excellent, right on 5th avenue, you can walk around everywhere and it’s right in front of the beach. However, the room was outdated, there is no privacy in the restroom so be mindful If you are not going with your partner. The balcony didn’t have a lock which made us feel unsafe. They denied our request to get more towels because only one per guest was allowed. Keep in mind there is no room service so there is no phone in the room for any needs you may have. If you don’t about any of those, the location was good for the price?
Stayed 3 nights in Feb 2025

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Jan 2025

8/10 Good

Hilario

Liked: Cleanliness, staff & service
Great location
Stayed 4 nights in Sep 2024

4/10 Poor

Jacqueline

Liked: Staff & service
Disliked: Property conditions & facilities
Do not go here if you plan on enjoying the beach or the pool. There is no umbrella coverage anywhere on the property and no pool chairs upstairs. They refuse to put umbrellas up on the beach even though they have them. Total of 6 chairs for the whole hotel. Music is blasting until midnight every night. The hotel itself is also run down with lots of water/moisture damage. If you like to party and want to be in a busy and loud location, then it could be recommended.
Stayed 4 nights in Feb 2025

6/10 Okay

Elizabeth

Liked: Cleanliness, amenities
It’s very inconvenient than once you go out to the beach the staff is constantly bothering you to order from the restaurant and if you have a coconut what you bought next door , they don’t let you have it there, although you are a guest of the hotel.
Stayed 10 nights in Jan 2025

8/10 Good

Rimsha

Liked: Cleanliness, staff & service, property conditions & facilities
very kind staff big thanks to mina receptionist
Stayed 4 nights in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great
Stayed 5 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 7 nights in Sep 2024

10/10 Excellent

casey

Liked: Cleanliness, staff & service, amenities
The hotel was excellent. Service excellent. Quiet cool rooms. Needs a little maintenance. Needs more towels, and touch ups. But I will definitely stay again!!!
Stayed 2 nights in Nov 2024

10/10 Excellent

BatEl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location at the center of 5th avenue the busiest street in Playa de carmen. I would definately stay there again for a great location purpose.
Stayed 3 nights in Sep 2024

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hotel and the location a lot. I’d like a hot tub but the pool is cool on the roof. And the views from up there are great!
Stayed 5 nights in Oct 2024

8/10 Good

Waqar

Nice
Stayed 3 nights in Oct 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but theres no parking. Rooms are lovely and beach view is top tier.
Stayed 1 night in Aug 2024

10/10 Excellent

Manish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third stay at this hotel. The staff is great - both Lupeta and Joceline at the reception were a great help throughout the stay. The free breakfast is generous, location is perfect right at the ocean. Rooms are very clean and comfortable.
Stayed 4 nights in Sep 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Amenities
Missed for being a 4.5 star property. I would call it a 3.5 star property. Location was great, a block from 5th street. Hotel lacked 4-5 star amenities. There is no phone in the room. Bathroom door is sliding and doesn’t allow for much privacy. Balcony was nice with a view to the ocean. Bed was comfy, but the tv would not work. Had to screen record our phones to tv and that didnt work half the time. Affordable option, but dont expect 4 5 accommodations. The rooftop bar was nice, they had live music and a great view. Centrally located to everything. Recommend taking ADO bus, station is about a 10 minute walk from hotel. From cancan airport it was about 25 pesos.
Stayed 3 nights in Jan 2025

10/10 Excellent

Doralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location !!!
Stayed 1 night in Jun 2024