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Serenity Hotel Boutique by Alsol

4.0 star property
Escape to tranquility near Playa del Carmen Main Beach. Soak up sun by the pool or explore local hotspots with expert tour guidance.

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Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Balcony
Bar (on property)
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Premium bedding, in-room safe, laptop workspace, blackout drapes

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet friendly
  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
The current price is AED 430
AED 530 total
includes taxes & fees
2 Mar - 3 Mar

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 77 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

Highlights

Air conditioning
LCD TV
Pillow menu
Premium bedding
Fan
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | 50-inch LCD TV with digital channels, TV, iPod dock

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Corner Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Fan
  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Double Suite

Highlights

Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Premium bedding
Fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

Similar properties

2 outdoor pools

Aloft Playa Del Carmen

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, (419)
The price is AED 264
AED 330 total
includes taxes & fees
16 Mar - 17 Mar
Aloft Playa Del Carmen

About the neighborhood

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720

What's nearby

  • Mamitas Beach - 6 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Gran Coyote Golf - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Serenity Hotel Boutique by Alsol

Upscale hotel near Mamitas Beach
Located close to Playa del Carmen Main Beach and Quinta Avenida, Serenity Hotel Boutique by Alsol provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. In addition to a bar and a restaurant, guests can connect to in-room WiFi (surcharge), with speed of 50+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Full breakfast (surcharge), valet parking (surcharge), and airport drop-off service (surcharge)
  • Multilingual staff, luggage storage, and concierge services
  • Tour/ticket assistance, an elevator, and a front-desk safe
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at Serenity Hotel Boutique by Alsol offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Shower/tub combinations and free toiletries
  • 50-inch LCD TVs with digital channels
  • Wardrobes/closets, fans, and daily housekeeping

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transportation

  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–11:00 AM: USD 18 for adults and USD 9 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch LCD TV
  • Digital channels
  • iPod dock

Food and drink

  • Free bottled water
  • Paper towels

More

  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 18 for adults and USD 9 for children
  • Fee for in-room wireless internet: USD 5 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 85 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (up to 15 years old)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

Does Serenity Hotel Boutique by Alsol have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

Is Serenity Hotel Boutique by Alsol pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenity Hotel Boutique by Alsol?

Self parking is available for USD 15 per night. Valet parking is available for USD 15 per night.

What time is check-in at Serenity Hotel Boutique by Alsol?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serenity Hotel Boutique by Alsol?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Serenity Hotel Boutique by Alsol provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 85 per vehicle applies.

Where is Serenity Hotel Boutique by Alsol located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Mamitas Beach, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).

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Serenity Hotel Boutique by Alsol Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 310 out of 453 reviews
Rating 8 - Good. 94 out of 453 reviews
Rating 6 - Okay. 28 out of 453 reviews
Rating 4 - Poor. 9 out of 453 reviews
Rating 2 - Terrible. 12 out of 453 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we would stay there again
Stayed 3 nights in Jan 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Live every day we stay at this hotel.
Stayed 7 nights in Jan 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was wonderful, we slept well, the bed was extremely comfortable, our towels were changed every day, we were satisfied)
Stayed 7 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One block off main strip, this is a fabulous option.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with kitchen
Stayed 1 night in Dec 2024

10/10 Excellent

weijie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
Stayed 10 nights in Jan 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
Stayed 1 night in Dec 2024

6/10 Okay

Deisy

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rude front lady staff making a big deal about towels I would not stay here again
Stayed 3 nights in Feb 2025

10/10 Excellent

amorn

Liked: Cleanliness, staff & service, property conditions & facilities
very good nice front deck
Stayed 2 nights in Dec 2024

10/10 Excellent

DIEGO ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
excelent plac, very confortable and with a lot of space.
Stayed 2 nights in Sep 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendliness of staff
Stayed 4 nights in Dec 2024

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay everyone is very nice and attentive
Stayed 4 nights in Aug 2024

8/10 Good

DORIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fio
Stayed 3 nights in Jan 2025

8/10 Good

Luci

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
Stayed 7 nights in Dec 2024

6/10 Okay

Blanca

Liked: Cleanliness, staff & service, amenities
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Stayed 1 night in Jan 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024

10/10 Excellent

Ragheeba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night, very close to beach and town, loved it!
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was super clean and comfortable. I will absolutely be back!
Stayed 7 nights in Sep 2024

6/10 Okay

Bonifacio

Liked: Staff & service
Safe,walkable
Stayed 2 nights in Sep 2024

10/10 Excellent

Rubén

Great
Stayed 1 night in Oct 2024

10/10 Excellent

Cher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed how big and beautiful this place was … a 6 min walk to the beach…
Stayed 5 nights in Aug 2024

6/10 Okay

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.
Stayed 1 night in Jan 2025

8/10 Good

Geanella

Liked: Staff & service, amenities
The service at the hotel restaurant was lovely.
Stayed 6 nights in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had everything we needed. 2 restaurants , roof top pool and bar. Great staff and service was excellent. Few blocks to beach and a tin of restaurants with in 5 min walk.
Stayed 4 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and very nice and clean room. Indoor Parking available for free.
Stayed 2 nights in Jul 2024