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Serenity Hotel Boutique by Alsol

4.0 star property
Hotel with a rooftop terrace, a quick walk to Quinta Avenida

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Photo gallery for Serenity Hotel Boutique by Alsol

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Bar (on property)
Premium bedding, in-room safe, laptop workspace, blackout drapes
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
Balcony

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet friendly
  • Bar
  • Room service
The current price is AED 287
AED 357 total
includes taxes & fees
27 Apr - 28 Apr

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Grand Junior Suite

50-inch LCD TV with digital channels, TV, iPod dock

Grand Junior Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Separate bedroom
  • 77 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

View from room

Deluxe Suite

Highlights

Air conditioning
LCD TV
Pillow menu
Blackout drapes/curtains
Fan
Premium bedding
Private bathroom
Shower/tub combination
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite

One Bedroom Suite | Living area | 50-inch LCD TV with digital channels, TV, iPod dock

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Separate bedroom
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Corner Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Double Suite

Premium bedding, in-room safe, laptop workspace, blackout drapes

One Bedroom Double Suite

Highlights

Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Pillow menu
Blackout drapes/curtains
Fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

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About the neighborhood

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720

What's nearby

  • Mamitas Beach - 6 min walk - 0.6 km
  • Quinta Avenida - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 7 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.7 km
  • Gran Coyote Golf - 5 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Serenity Hotel Boutique by Alsol

Upscale hotel near Mamitas Beach
Located close to Playa del Carmen Main Beach and Quinta Avenida, Serenity Hotel Boutique by Alsol provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. In addition to a bar and a restaurant, guests can connect to in-room WiFi (surcharge), with speed of 50+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Full breakfast (surcharge), valet parking (surcharge), and airport drop-off service (surcharge)
  • Multilingual staff, a front-desk safe, and concierge services
  • Tour/ticket assistance, luggage storage, and an elevator
  • Guest reviews give top marks for the helpful staff and location
Room features
All guestrooms at Serenity Hotel Boutique by Alsol offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Shower/tub combinations and free toiletries
  • 50-inch LCD TVs with digital channels
  • Wardrobes/closets, fans, and daily housekeeping

Languages

English, French, German, Spanish

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AED 370 total
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 5 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 5 per night)

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels
  • iPod dock

Food and drink

  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Electrical adapters
  • Fan
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • A tax is imposed by the city: USD 2.81 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 18 for adults and USD 9 for children
  • Fee for in-room wireless internet: USD 5 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 5 per night (rates may vary)
  • Airport shuttle fee: USD 85 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (up to 15 years old)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

Does Serenity Hotel Boutique by Alsol have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–7:00 PM.

Is Serenity Hotel Boutique by Alsol pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 33 lbs per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenity Hotel Boutique by Alsol?

Self parking is available for USD 15 per night. Valet parking is available for USD 15 per night.

What time is check-in at Serenity Hotel Boutique by Alsol?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serenity Hotel Boutique by Alsol?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Serenity Hotel Boutique by Alsol provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of USD 85 per vehicle applies.

Where is Serenity Hotel Boutique by Alsol located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Mamitas Beach, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Gran Coyote Golf are also within 3 mi (5 km).

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Serenity Hotel Boutique by Alsol Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 319 out of 466 reviews
Rating 8 - Good. 97 out of 466 reviews
Rating 6 - Okay. 28 out of 466 reviews
Rating 4 - Poor. 9 out of 466 reviews
Rating 2 - Terrible. 13 out of 466 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great we would stay there again
Stayed 3 nights in Jan 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Live every day we stay at this hotel.
Stayed 7 nights in Jan 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waiters and Lupita at tge main desk were excellent
Stayed 3 nights in Feb 2025

8/10 Good

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near shopping and restaurants. Roof top pool was fun and good pool bar. We arrived Friday where they had a roof top party from 8pm-1am which we didn’t go since we were exhausted but noise wasn’t bothering us. Only stayed for 1 night and it was a great experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here because our first was so pleasant. We loved the staff, large clean and quiet rooms. We find the location really convenient and still just enough removed from the loud areas of 5th Ave. We will continue to go back here again and again. No reason to look for a different hotel.
Stayed 5 nights in Feb 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was wonderful, we slept well, the bed was extremely comfortable, our towels were changed every day, we were satisfied)
Stayed 7 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool on the roof!
Stayed 4 nights in Mar 2025

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 10 nights in Mar 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One block off main strip, this is a fabulous option.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with kitchen
Stayed 1 night in Dec 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
Stayed 1 night in Dec 2024

10/10 Excellent

weijie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 10 days. The room is big enough for a couple. The bedroom is very quiet even the living room is facing a major traffic. Recommend
Stayed 10 nights in Jan 2025

10/10 Excellent

amorn

Liked: Cleanliness, staff & service, property conditions & facilities
very good nice front deck
Stayed 2 nights in Dec 2024

10/10 Excellent

DIEGO ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
excelent plac, very confortable and with a lot of space.
Stayed 2 nights in Sep 2024

6/10 Okay

Deisy

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Rude front lady staff making a big deal about towels I would not stay here again
Stayed 3 nights in Feb 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendliness of staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Second time selecting this Hotel. It is located in the area we enjoy the most in Playa del Carmen. The staff was always friendly and accommodating. We enjoy the swimming pool and the dancing event one of the evenings. We will definitely look forward to our next visit in Serenity.
Stayed 3 nights in Nov 2024

8/10 Good

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay everyone is very nice and attentive
Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024

10/10 Excellent

Ragheeba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night, very close to beach and town, loved it!
Stayed 1 night in Jul 2024

8/10 Good

DORIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fio
Stayed 3 nights in Jan 2025

8/10 Good

Luci

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly
Stayed 7 nights in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was super clean and comfortable. I will absolutely be back!
Stayed 7 nights in Sep 2024

6/10 Okay

Blanca

Liked: Cleanliness, staff & service, amenities
Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv
Stayed 1 night in Jan 2025

6/10 Okay

Bonifacio

Liked: Staff & service
Safe,walkable
Stayed 2 nights in Sep 2024