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Sercotel The Gallery By KLR

3.0 star property
Hotel with 2 outdoor swimming pools, a short walk to Quinta Avenida

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Photo gallery for Sercotel The Gallery By KLR

2 outdoor pools, pool umbrellas
Front of property
Property grounds
Coffee/tea maker
Premium bedding, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Housekeeping
  • Gym
  • Pool

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Standard Room | Premium bedding, free WiFi

Standard Room

Highlights

Air conditioning
LCD TV
Premium bedding
Ceiling fan
Hair dryer
Private bathroom
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Premium bedding, free WiFi

Apartment, 2 Bedrooms

Highlights

Air conditioning
Kitchen
Refrigerator
Dishwasher
LCD TV
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Premium bedding, free WiFi

Apartment, 1 Bedroom

Highlights

Air conditioning
Kitchen
Refrigerator
Dishwasher
LCD TV
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Penthouse, 2 Bedrooms

Highlights

Air conditioning
Kitchen
Refrigerator
Dishwasher
LCD TV
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed

Penthouse, 1 Bedroom

Highlights

Air conditioning
Kitchen
Refrigerator
Dishwasher
LCD TV
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Basic Studio

Basic Studio | Premium bedding, free WiFi

Basic Studio

Highlights

Air conditioning
Kitchenette
Refrigerator
LCD TV
Premium bedding
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Av. Constituyentes esquina 15 NTE, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 3 min walk
  • Mamitas Beach - 7 min walk
  • Central Square - 7 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Playa del Carmen Maritime Terminal - 17 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk
  • ‪Sabrina – Tradizioni Italiane - ‬1 min walk
  • ‪Uno Japanese Noodles - ‬1 min walk
  • ‪El Chuleton Taqueria - ‬2 min walk

About this property

Sercotel The Gallery By KLR

Hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Mamitas Beach, Sercotel The Gallery By KLR provides a swim-up bar, a poolside bar, and a rooftop terrace. Yoga classes are offered at the 24-hour gym; the property also has a bar. Stay connected with free in-room WiFi.
You'll also find perks like:
  • 2 outdoor pools and a children's pool, with pool umbrellas and a swim-up bar
  • Continental breakfast (surcharge), smoke-free premises, and a 24-hour front desk
  • Coffee/tea in the lobby, multilingual staff, and luggage storage
  • A TV in the lobby, tour/ticket assistance, and meeting rooms
Room features
All 160 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with Netflix and premium channels
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Continental breakfast available for a fee daily 6:00 AM–11:00 AM: USD 12 for adults and USD 8 for children
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Children's pool
  • Spa services
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Snack bar/deli

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Elevator

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • iPod dock
  • LCD TV
  • Netflix
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 12 for adults and USD 8 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Sercotel Gallery KLR Aparthotel Playa del Carmen
Sercotel Gallery KLR Aparthotel
Sercotel Gallery KLR Playa del Carmen
Aparthotel Sercotel The Gallery By KLR Playa del Carmen
Playa del Carmen Sercotel The Gallery By KLR Aparthotel
Aparthotel Sercotel The Gallery By KLR
Sercotel The Gallery By KLR Playa del Carmen
Sercotel Gallery KLR
Sercotel Gallery Klr Carmen
Sercotel The Gallery By KLR Hotel
Sercotel The Gallery By KLR Playa del Carmen
Sercotel The Gallery By KLR Hotel Playa del Carmen

Frequently asked questions

Does Sercotel The Gallery By KLR have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sercotel The Gallery By KLR pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sercotel The Gallery By KLR?

Limited spots are available.

What time is check-in at Sercotel The Gallery By KLR?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Sercotel The Gallery By KLR?

Check-out is at noon.

Where is Sercotel The Gallery By KLR located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

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Sercotel The Gallery By KLR Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 84 reviews
Rating 8 - Good. 31 out of 84 reviews
Rating 6 - Okay. 4 out of 84 reviews
Rating 4 - Poor. 2 out of 84 reviews
Rating 2 - Terrible. 4 out of 84 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en el hotel es excelente, limpio y asombroso. A la ves el personal es súper atento y amable
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Mar 2020

8/10 Good

reagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Très belle hôtel, propre et à proximité de tout autant à pied quand voiture. Personnel courtoie, mais peu renseigné, dès que j'ai fini de faire mon check-in on m'a avisé que la compagnie de gestion Sercotel allait partir le 10 mars, mon séjour était du 6 au 13 mars. Donc, qu'il n'était pas certain s'il y allait avoir une nouvelle équipe d'entretiens ménager et de réception. De plus, sur le site web on indiquait qu'il y avait un restaurant sur place avec un bar et il n'y avait rien, les commodités était quasi inexsitants, très décevant. 2 belles piscines avec gym et cinéma maison, mais non-fonctionnel.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a condo property that has rentals as well as Owner’s for a blended residential experience. Other guests not as respectful of the noise they generate as sound echos, but did close doors/quiet down when asked. The king studio is a large hotel type room as it is largely the bed and spacious bathroom. Full size fridge and efficiency kitchen, utensils, and cooking items for longer stays. Unit also had a balcony overlooking the central pool and there is also a smaller roof pool. Pool towels supplied in room. WiFi service was spotty due to not working in room, but one can piggyback off other rooms. Good location a couple blocks from 5th ave and it is quiet for PDC. Fantastic clean eating restaurant, Moots, around the corner; currency exchange/Oxxo across street, and ADO Alterna/Walmart 10 min walk away. Would stay again due to low key atmosphere, cleanliness, and location.
Stayed 2 nights in Mar 2020

6/10 Okay

ERNESTO

Liked: Cleanliness
Stayed 4 nights in Mar 2020

10/10 Excellent

JAMIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE UBICACION , TODO CERCA , INSTALACIONES NUEVAS . FALTA DEL PERSONAL UNA MEJOR ATENCION, NO FUE MALA PERO A VECES NO RESPONDIAN BIEN X EJEMPLO PEDI TOALLA NUNCA ME LLEGO, PEDI JABON NUNCA ME LLEGO , SON PEQUEÑOS DETALLES QUE SE PUEDEN MEJORAR
Stayed 4 nights in Mar 2020

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location Location
Loved the location , very friendly clean and safe . Met some really nice people , the cleaning staff were excellent. I was disappointed that it advertised breakfast restaurant on the roof top and swim up bar , but they were not opened or staffed at all Several areas with open stairs had no railings . But I did see them installing rails the day I checked out in some areas Overall I would definitely stay there again The restaurants in the area were amazing Thanks
Stayed 7 nights in Feb 2020

2/10 Terrible

Verified traveler

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Bryan, Winnipeg Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Rooftop pool area was amazing. Cleaning staff were on the ball. Great location. The one neagtive is the pool bar and roof top bar were not staffed.
Stayed 9 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 11 nights in Feb 2020

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacances extraordinaires au Sercotel The Gallery
Nous avons passé 2 semaines extraordinaires. Le personnel est très souriant et accueillant. Cet hôtel est d'une propreté impeccable. L'hôtel est tellement bien situé. Que dire de la piscine sur le toit qui est fabuleuse. Hôtel neuf près de tout. La 5e avenue et la plage sont à quelques minutes. Décidément nous recommandons cet hôtel et c'est certain que nous reviendrons l'an prochain. Jacques Gagnon Repentigny , Québec
Stayed 14 nights in Jan 2020

8/10 Good

Janne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Feb 2020

8/10 Good

Heli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice place to stay with friends!
Stayed 14 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Upon check in with 3 single adults They gave us one key “” that’s all they give out “” we heard every time we asked Needless to say it was VERY inconvenient for us And you needed the key to open and lock the door
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt läge
Riktigt bra läge för en vistelse i Playa. Rummen är rymliga och fräsha. Vill man fly vimlet i staden är takpoolen ett perfekt ställe där man kan njuta av både sol och skugga ovanför staden.
Stayed 4 nights in Feb 2020

10/10 Excellent

ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelente
agradable y muy recomemdable
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Playa del Carmen
Je recommande Sercotel . Très belle place superbe. Merci
Stayed 28 nights in Jan 2020

8/10 Good

barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely new hotel
The hotel is lovely,very clean and maintained well. Our room was over the garage exit so we did experience some noise but most rooms would not have that problem. The pools were lovely and not busy. Great location,near everything. Great for restaurants,bars and walking but no loud music. Lovely views from roof top pool and a little restaurant not used much. Staff were lovely and our room was immaculate. There was some chatter from staff in the morning who probably don’t realize sounds echo in the halls but nothing really. Great price and I would recommend anybody stay there.
Stayed 6 nights in Jan 2020

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nytt och fräscht
nybyggt fantastiskt fräscht designhotell mitt i centrum.
Stayed 13 nights in Jan 2020

10/10 Excellent

Sol, Houston, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 1 bedroom beautiful condo with a full kitchen! Everything was super clean and great condition!
Stayed 3 nights in Jan 2020