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Santuario Playa

3.5 star property
Pet-friendly hotel with free breakfast connected to a shopping center in Playa del Carmen

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Presidential Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Reception
Outdoor pool, sun loungers
Master Suite 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Spa
  • Pool
  • Pet friendly
The current price is AED 41
AED 115 total
includes taxes & fees
21 Feb - 22 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Single Bed in Male Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Male Dormitory Room Hostel

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hair dryer
Digital channels
Living room
In-room massage
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Master Suite 2 Double Beds

Master Suite 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Master Suite 2 Double Beds

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
Hair dryer
Private bathroom
Digital channels
  • 42.25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Single Bed in Female Dormitory Room Hostel

Premium bedding, in-room safe, iron/ironing board, free WiFi

Single Bed in Female Dormitory Room Hostel

Highlights

Separate dining area
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hair dryer
Digital channels
Living room
  • 71 sq m
  • City view
  • Sleeps 2
  • 5 Twin Bunk Beds

View all photos for Presidential Suite

Premium bedding, in-room safe, iron/ironing board, free WiFi

Presidential Suite

Highlights

Air conditioning
Flat-screen TV
Premium bedding
2 bedrooms
Ceiling fan
Private bathroom
2 bathrooms
Hair dryer
  • 71 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

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The price is AED 81
AED 108 total
includes taxes & fees
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About the neighborhood

Map
Av. 1 Norte, #9, entre 24 y 26, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 5 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 18 min walk
  • Playacar Golf Club - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪La Vagabunda - ‬2 min walk
  • ‪Ambasciata d'Italia Ristorante - ‬1 min walk
  • ‪McCarthy's Irish Pub - Playa del Carmen - ‬2 min walk
  • ‪La Vaca Gaucha - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬1 min walk

About this property

Santuario Playa

Hotel near Mamitas Beach
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Santuario Playa provides free continental breakfast, a terrace, and a garden. Treat yourself to a deep-tissue massage or other spa services. In addition to a playground and a snack bar/deli, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with sun loungers
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and luggage storage
  • A 24-hour front desk, beach towels, and concierge services
  • Tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Santuario Playa boast perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Showers, free toiletries, and hair dryers
  • 32-inch flat-screen TVs with digital channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free continental breakfast available daily 7:30 AM–9:00 AM

Things to do

  • Outdoor pool
  • Playground
  • Spa services

Family friendly

  • Outdoor pool
  • Playground
  • Separate living room
  • Snack bar/deli

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Picnic area
  • Pool sun loungers
  • Terrace

Spa

  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - sports

Accessibility

  • This property does not have elevators

More

  • Beach towels
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

More

  • Free local calls
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 16
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 16

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 11 per pet, per night
Welcoming dogs only
2 total (up to 44 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 178 per vehicle (roundtrip, maximum occupancy 7)
  • Pet fee: USD 11 per pet, per night
  • Early check-in fee: USD 16 (subject to availability)
  • Late check-out fee: USD 16 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Myko Playa Carmen Playa del Carmen
Hotel Myko Playa Carmen
Myko Playa Carmen Playa del Carmen
Myko Playa Carmen
Hotel Myko Playa Del Carmen Riviera Maya
Santuario Playa Hotel
Hotel Myko Playa Del Carmen
Santuario Playa Playa del Carmen
Santuario Playa Hotel Playa del Carmen

Frequently asked questions

Does Santuario Playa have a pool?

Yes, this property has an outdoor pool.

Is Santuario Playa pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 44 lbs per pet. There's a fee of USD 11 per pet, per night.

How much is parking at Santuario Playa?

This hotel doesn't offer parking.

What time is check-in at Santuario Playa?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 16 (subject to availability).

What time is check-out at Santuario Playa?

Check-out is at noon. Late check-out is available for USD 16 (subject to availability).

Does Santuario Playa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 178 per vehicle applies.

Where is Santuario Playa located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Mamitas Beach and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

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Santuario Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 85 out of 194 reviews
Rating 8 - Good. 58 out of 194 reviews
Rating 6 - Okay. 23 out of 194 reviews
Rating 4 - Poor. 12 out of 194 reviews
Rating 2 - Terrible. 16 out of 194 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Oleksii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is pretty good to stay for a while. Advantages is a kitchen in the property and walking distance to different beaches. At night is pretty loud until 12-12.30 am.
Stayed 5 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice and close to everything but not quiet at night. Breakfast in the morn is great! Staff is really nice and helpful. There’s an odd odor as well, maybe the plants? Otherwise cute place.
Stayed 1 night in Jan 2025

6/10 Okay

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise in the street untill 1 am, there are security video cameras but no keys or no ways to lock the door, anybody can come in wherever they want to. Overall, the staff is really welcoming, the areas are clean, the breakfast is delicious and the location is okay !
Stayed 2 nights in Nov 2024

4/10 Poor

Sankalpa

There is no wifi, fridge didn’t work, they advertised as in hotel massage which is false, nobody speaks English in the hotel. Breakfast is Terrible!!!
Stayed 6 nights in Jan 2025

10/10 Excellent

Paola

Liked: Staff & service, property conditions & facilities
Good service
Stayed 8 nights in Jul 2024

8/10 Good

Clark lemuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 2 nights in Jun 2023

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
The state of the place shocking and the service. The noise form the stress is so loud. When I checked in I was given a bed sheet, so I had to make my own bed and the sheets were so thin. The utensils in the space hardly exist and the one that are there are flirty and dirty. It was use and no one washed them. I asked the staff about directions to travel, his answer was I don’t know and asked me to seek the tour operator which scared me. I believe the hostels and the tour operator are connected There is no hot water. The air condition was never switch on so the room was too hot and the place is dirty.
Stayed 2 nights in Feb 2025

6/10 Okay

Francisco

Liked: Staff & service
Good for the price never again
Stayed 2 nights in Sep 2024

8/10 Good

Edwin Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and cheap place! Thank you to the staff for all the facilities. Opportunity Areas: Wifi is not so good, sometimes it desconect for no reason.
Stayed 2 nights in May 2024

10/10 Excellent

Jaseon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable at home chill vybes
Stayed 1 night in Aug 2022

8/10 Good

Antonio Isai

Liked: Cleanliness, staff & service, amenities
There are something in the property that should remodelate, like the doors but in general everthing is great
Stayed 1 night in Aug 2023

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness
Water was too cold
Stayed 6 nights in Mar 2024

6/10 Okay

Ivan Blumenfeld

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ran down property. Not recommendable. Good location but overall a bad stay.
Stayed 6 nights in Nov 2023

2/10 Terrible

RAUL

Disliked: Staff & service
S
Stayed 1 night in Jul 2023

10/10 Excellent

Manuel Luciano Saure

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Originally booked for 1 night and ended up booking 3 more nights. Very chill atmosphere, it is noisy at night from the street and the music, so if you’re a light sleeper bring ear plugs. Breakfast was wonderful. Only issues were a little more language barrier than I’d have thought, no lights for each bunk, so hard to do anything if anyone is sleeping and 1 toilet for 10 people. But overall AMAZING stsy!
Stayed 2 nights in Feb 2023

2/10 Terrible

Anne

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My toilet broke, the handle on my bedroom door fell off and I got trapped in my room. The sheets were stained and room wasn't very clean. There was no hot water. The staff was great though and the location was right in the middle of town.
Stayed 9 nights in Mar 2024

4/10 Poor

Hiroshi

Disliked: Cleanliness, property conditions & facilities
There is no signboard with the hotel name.　The music from the nearby bar continues until around midnight and is very noisy.　There are many dark and suspicious shops compared to the main street.Residents' personal belongings were scattered throughout the dormitory's kitchen and shared shower room.　I stayed there just to sleep, but I don't think I can survive there.
Stayed 1 night in Nov 2023

8/10 Good

Reyna

Liked: Staff & service
Disliked: Property conditions & facilities
The doorknob to my room was broken. Towels are very old, torn and dirty looking. Shower head squirts water from 9 tiny holes. Bathroom smells like urine. Staircase to room is dirty with stains.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
In serious need of an update
Stayed 7 nights in Nov 2022

6/10 Okay

Sheila

Liked: Cleanliness
Disliked: Staff & service, amenities
The property was clean and close to everything. We booked for two queens but got a king bed so we had to share. The kitchen had no pots and pans or utensils. We asked the reception and one staff said they don't provide them, so had to buy them. three days later, one staff said that they do provide them and gave us a pot. It stated that we would get a welcome drink but got none. When we asked, the receptionist said, we could get one tomorrow.
Stayed 6 nights in Jan 2024

2/10 Terrible

Scyi

Disliked: Amenities, property conditions & facilities
They advertised free wifi but there was none in the only air conditioned room. Air conditioning was only from 9 pm to 9 am and you couldn’t turn it on. They came into your room with the remote. The hostel rooms had no locks on the bedroom door OR on the hostel communal rooms. It felt very unsafe. There was no storage big enough for a suitcase. I had to fight for over two weeks to get a refund after I checked out after one night. There was extremely loud music blasting until midnight. The best thing going for it was the instagram worthy exterior.
Stayed 28 nights in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay in Playa
We were thankful to be on the main level, not needing to carry our luggage up 2 floors, but we were not put in the room that we paid for. We paid for a 2 bed room, and we were given a King bed. We were told they were full and none available. Then when I showed my receipt stating we paid for 2 beds they had a room but it was on the 3rd floor and the AC was off. Breakfast is just around the corner, but their English is quite limited. We didn’t realize that they had a set menu for hotel guests, but when they tried to translate, it didn’t make sense. The pool was nice, but in need of some TLC and FULL of pollen. The other grounds and greenery were beautiful.
Stayed 1 night in Mar 2024

4/10 Poor

German

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a nice area of Playa del Carmen with lots of places to have fun, but the hostel for men only have one shower and one toilet for more than 8 guys to use it, and some of the employees come to take showers there too. theres a bar downstairs that plays music live till 1 or 2am that makes very hard to sleep, some of the front desk people are rude, specifically a lady who always has a smelling poop face, the hand soap container to wash your hands after using the toilet is usually empty and one day of the week I spent there, nobody came to clean around, overflowing kitchen and bathrooms waste baskets, also bad doors and broken electrical outlets which is dangerous., but the place has lots a potential with some improvements!!
Stayed 7 nights in Dec 2023

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Finding the place with no sign outside made it impossible to find eithout troubling other merchants. My res was lost, the clerk insisted i had responsibility because thhe printout page didnt mention their name (as if the streetfront did) took over 40 minutes to check in.rooms were better waitstaff great
Stayed 1 night in Jul 2022