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Hotel Punta Esmeralda Playa del Carmen

3.0 star property
Beach fun in outdoor pool, near Punta Esmeralda Beach

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Photo gallery for Hotel Punta Esmeralda Playa del Carmen

Beach
Outdoor pool
Front of property
Terrace/patio
Standard Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included
The current price is AEDĀ 82
AEDĀ 109 total
includes taxes & fees
17 Mar - 18 Mar

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Double Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Fan
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Deluxe Room

Highlights

Balcony
Soundproofed
Air conditioning
Refrigerator
TV
Fan
Separate bedroom
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Fan
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
TV
Blackout drapes/curtains
Fan
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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  • Pool
  • Free WiFi
  • Air conditioning
  • Breakfast available
7.6 out of 10, Good, (292)
The price is AEDĀ 81
AEDĀ 108 total
includes taxes & fees
12 Mar - 13 Mar
Hotel Bosque Caribe , 5th Av Zone

About the neighborhood

Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710

What's nearby

  • Punta Esmeralda Beach - 13 min walk - 1.1 km
  • Gran Coyote Golf - 3 min drive - 2.7 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 5.0 km
  • Mamitas Beach - 9 min drive - 2.7 km
  • Playa del Carmen Main Beach - 9 min drive - 2.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ā€ŖNaos - ā€¬7 min walk
  • ā€ŖIlly Cafe - ā€¬7 min walk
  • ā€ŖHadar - ā€¬9 min walk
  • ā€ŖCapella - ā€¬7 min walk
  • ā€ŖMole Mexican Contemporary Cuisine - ā€¬7 min walk

About this property

Hotel Punta Esmeralda Playa del Carmen

Hotel near Punta Esmeralda Beach
Located close to Gran Coyote Golf and Mamitas Beach, Hotel Punta Esmeralda Playa del Carmen provides a terrace and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Express check-out, a vending machine, and an elevator
  • A 24-hour front desk and smoke-free premises
Room features
All guestrooms at Hotel Punta Esmeralda Playa del Carmen feature perks such as air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 21-inch TVs with satellite channels
  • Refrigerators, fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • 1 restaurant
  • Room service available

Restaurants on site

  • Resto Esmeralda

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Fan

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

Entertainment

  • 21-inch TV
  • Satellite channels

Food and drink

  • Refrigerator

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 10
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 10 (subject to availability)
  • Late check-out fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

There is limited hot water on site
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Carmen Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel
Hotel Punta Esmeralda Playa del Carmen Playa del Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Hotel Punta Esmeralda Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Hotel Punta Esmeralda Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Punta Esmeralda Playa del Carmen?

Self parking is free at this property.

What time is check-in at Hotel Punta Esmeralda Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 10 (subject to availability).

What time is check-out at Hotel Punta Esmeralda Playa del Carmen?

Check-out is at noon. Late check-out is available for USD 10 (subject to availability).

Where is Hotel Punta Esmeralda Playa del Carmen located?

Located in Luis Donaldo Colosio, this beach hotel is within 2 mi (3 km) of Punta Esmeralda Beach, Mamitas Beach, and Gran Coyote Golf. Playa del Carmen Maritime Terminal and El CamaleĆ³n Mayakoba Golf Course are also within 6 mi (10 km).

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Hotel Punta Esmeralda Playa del Carmen Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 147 out of 313 reviews
Rating 8 - Good. 78 out of 313 reviews
Rating 6 - Okay. 32 out of 313 reviews
Rating 4 - Poor. 28 out of 313 reviews
Rating 2 - Terrible. 28 out of 313 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Near by a beatifull beach
Stayed 21 nights in Jan 2025

2/10 Terrible

Kayleen

Disliked: Amenities, property conditions & facilities
Skip this place.
Stayed 7 nights in Jan 2025

6/10 Okay

ROSELINE

Disliked: Staff & service
Taxi service for shuttles and $1100 pesos for transportation each way from and to the airport.
Stayed 28 nights in Jan 2025

8/10 Good

JOSUE ANGEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view, but not hot water
Stayed 1 night in Jan 2025

8/10 Good

Jose Edivaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Feb 2025

2/10 Terrible

Esmeralda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms walls and ceiling are covered in black mold the windows donā€™t lock canā€™t keep your valuables and documents in the room without the fear of getting stolen and when I asked about the window they said theyā€™ll check on it later and is all good to leave it and also was blood on the sheet covers with some black residue
Stayed 3 nights in Jan 2025

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnā€™t have cold water in my stay and they just told me that they canā€™t do nothing about it. And they didnā€™t have any room available to make the change. And they say they cannot make a refund. So, I just have to satay there and taking showers with cold water.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Property is not near the beach or shopping. Staff was nice.
Stayed 3 nights in Jun 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous little hotel!

4/10 Poor

Beatriz

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our experience staying in this hotel was very complicated. We filtered for a hotel with parking available, but the property has very limited parking space, so we had to park one night on the street. The room was not well kept, with paint fading from the walls and several bathroom issues. The A/C went out on our room one night, which we reported the next morning, but when we got back to the room they had done nothing to fix the issue. The front desk staff did their best, but we ended up 2 out 3 nights without A/C at a beach hotel. Overall, you get what you pay for with this property.
Stayed 3 nights in Nov 2024

6/10 Okay

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room nice pool area
Stayed 5 nights in Feb 2023

10/10 Excellent

Aaron Sandy Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente facilities and easy to move around
Stayed 2 nights in Aug 2022

2/10 Terrible

Erin

Disliked: Staff & service, property conditions & facilities
Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there
Stayed 4 nights in Dec 2024

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from here or be frustrated
Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.
No shower curtain
Ripped towel
The one towel you were allowed was ripped up
Only a few ends left for breakfast
Stayed 14 nights in Nov 2024

2/10 Terrible

GINA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was shocked when we got dropped off here. We are a couple in our early 60s. We were given a room on the ground floor with no lock on the window in a very rough neighborhood. Dogs were barking and people were drinking right on the street in the middle of the day, The window in our room had a sheet to cover it. There was no hot water. At all. The sink faucet was broken. Shower head sprayed left and right but not straight down. We asked for a pillow. They said they had none. We asked for a blanket. We were shown a picture of a broken washing machine and were told we could not get a towel or a blanket. We asked to move and they said there were no other rooms. We left after the first night in fear of our safety and because we couldnā€™t sleep due to all of the noise. The door in the lobby scrapes across a metal threshold when opened and closed. It was a nightmare! Do NOT stay here. You have been warned!!
Stayed 3 nights in Dec 2024

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again
Stayed 7 nights in Feb 2023

10/10 Excellent

Alexey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.
Stayed 1 night in Jan 2023

10/10 Excellent

Luis Alberto Castro

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience hope have best better deals next time
Stayed 1 night in Feb 2023

8/10 Good

Madelaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.
Stayed 1 night in Nov 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!

4/10 Poor

alarice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, i REALLY wanted to love staying here. We wanted to get away for the holidays, stay away from the resorts and support a smaller community outside of the craziness of the tourist area. I knew things may be subpar bc of the christmas vacationers. This location is super quiet and very close to one of the most beautiful, public (free) beaches in playa (beach 88) Unfortunately, thats where the perks kind of stop. The continental breakfast was brown apples and bimbo toast. I get it, i'm not expecting anything huge but be honest in the profile guys! We came down multiple times between 7:30-9:00 and often there were just the 'scrappy ends' left. The room we stayed in was modest. The FIRST room we stayed in had no windows, no toilet seat and no blanket. We toughed it one night and then the next day mentioned to the staff we were cold and the toilet seat was non-existent. They switched our room quickly that afternoon and put us on the 4th floor which was a huge gain from where we were originally that morning. I noticed I left my shampoo in the former room and asked the staff if they had collected it since it had only been 4 hours since we switched and the maid had 'thrown it out'. Beds were made but room never swept over 6 days of staying there. We would have even swept ourselves! no towels were given unless you asked 2-3 times. We were going to tip at the end of the stay but I couldn't after dropping the ball so many times.
Stayed 7 nights in Dec 2024

8/10 Good

Melony

Liked: Staff & service
Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.

6/10 Okay

Michelle

Interesting stay
I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesnā€™t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!
Stayed 1 night in Jan 2023

6/10 Okay

mike

Liked: Staff & service
Disliked: Amenities
The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
Stayed 3 nights in Feb 2023

4/10 Poor

david

Disliked: Amenities
If you like wild ogs running loose and barking all night then this is the place for you! I transferred to a different Hotel after two sleepless nights. No one spoke English or it was very minimal. The walls are paper thin and the views were of nothing. No restaurants nearby and people stared at you like they were sizing you up.
Stayed 5 nights in Sep 2022