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Jungala Park Hotel at VidantaWorld Riviera Maya

5.0 star property
On private beach with 5 outdoor pools, near Playa Paraiso Golf Course

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Photo gallery for Jungala Park Hotel at VidantaWorld Riviera Maya

5 outdoor pools, cabanas (surcharge), pool umbrellas
Theater show
Beach bar
Beach bar
5 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Kitchen
  • Pool
  • Bar
  • Parking available
  • Room service
The current price is AED 2,393
AED 2,907 total
includes taxes & fees
21 May - 22 May

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Luxury Suite + Jungala Aqua Experience

Premium bedding, down comforters, minibar, in-room safe

Luxury Suite + Jungala Aqua Experience

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

View all photos for Luxury Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

Premium bedding, down comforters, minibar, in-room safe

Luxury Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

View all photos for Luxury Suite + Jungala Aqua Experience + Cirque du Soleil JOYÀ Show and Dinner Experience

Premium bedding, down comforters, minibar, in-room safe

Luxury Suite + Jungala Aqua Experience + Cirque du Soleil JOYÀ Show and Dinner Experience

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

View all photos for Luxury Suite

55-inch LED TV with cable channels

Luxury Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • 103 sq m
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

View all photos for Luxury Suite With Summer Camp

55-inch LED TV with cable channels

Luxury Suite With Summer Camp

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Mini-fridge
LED TV
Hypo-allergenic bedding
  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

About the neighborhood

Map
Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710

What's nearby

  • Maroma Beach - 1 min walk - 0.0 km
  • Paradise Beach - 1 min walk - 0.0 km
  • Playa Paraiso Golf Course - 7 min drive - 5.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive - 5.2 km
  • Tres Rios Ecopark - 18 min drive - 15.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • ‪La Laguna - ‬10 min drive
  • ‪Snake Bar At Iberostar Maya - ‬13 min drive
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬12 min walk
  • ‪Star Café - ‬8 min drive

About this property

Jungala Park Hotel at VidantaWorld Riviera Maya

Property highlights
Located close to Playa Paraiso Golf Course and Cirque du Soleil Boutique at Vidanta Riviera Maya, Jungala Park Hotel at VidantaWorld Riviera Maya provides a golf course, 2 swim-up bars, and 2 beach bars. Treat yourself to a facial, a deep-tissue massage, or a body treatment at the onsite spa. Be sure to enjoy a meal at the 20 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; other things to do include beach yoga and beach volleyball. Free in-room WiFi is available to all guests, along with 5 poolside bars and a grocery/convenience store.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools with a lazy river, a waterslide, and 2 swim-up bars
  • 2 outdoor tennis courts, valet parking (surcharge), and a shopping center shuttle
  • A free beach club on site, a water park (surcharge), and babysitting (surcharge)
  • An outdoor pickleball court, local meal delivery service, and a computer station
Room features
All 52 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Highchairs, children's slippers, and childcare services
  • Recycling and eco-friendly cleaning products
  • 2 bathrooms with rainfall showers and eco-friendly toiletries
  • 55-inch LED TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and separate dining areas

Languages

English, Portuguese, Spanish

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AED 3,273 total
includes taxes & fees
21 May - 22 May
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Property amenities

Restaurants on site

  • Chiringuito
  • Del Lago Restaurante
  • Gong
  • Nektar
  • Quinto

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 1000 per accommodation, per stay
  • A tax is imposed by the city: USD 2.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered valet parking fee: USD 7 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Jungala Park Hotel Riviera Maya
Jungala Park Hotel at VidantaWorld Riviera Maya Resort
Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Frequently asked questions

Does Jungala Park Hotel at VidantaWorld Riviera Maya have a pool?

Yes, this property has 5 outdoor pools. Pool access is available 24 hours a day.

Is Jungala Park Hotel at VidantaWorld Riviera Maya pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Jungala Park Hotel at VidantaWorld Riviera Maya?

Valet parking is available for USD 7 per day.

What time is check-in at Jungala Park Hotel at VidantaWorld Riviera Maya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Jungala Park Hotel at VidantaWorld Riviera Maya?

Check-out is at noon.

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Jungala Park Hotel at VidantaWorld Riviera Maya Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 19 out of 29 reviews
Rating 8 - Good. 2 out of 29 reviews
Rating 6 - Okay. 4 out of 29 reviews
Rating 4 - Poor. 2 out of 29 reviews
Rating 2 - Terrible. 2 out of 29 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property team was very helpful and accommodating. The resort itself was gorgeous and the food and drinks were all amazing. Would highly recommend and look forward to returning.
Stayed 6 nights in Apr 2025

10/10 Excellent

elenita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional. The service , the rooms , our concierges were superb. Would definitely recommend.
Stayed 2 nights in Apr 2025

10/10 Excellent

Dragana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a relaxing and stress free vacation thanks to excellent service from our staff! Anything we needed they were on top of it in minutes.
Stayed 7 nights in Mar 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is extraordinary, and the service was AAA
Stayed 1 night in Feb 2025

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)
Stayed 5 nights in Mar 2025

10/10 Excellent

YOSEF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai. A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations. There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation. I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future. Absolute pleasure to be here
Stayed 5 nights in Apr 2025

8/10 Good

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
Stayed 8 nights in Dec 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
Stayed 7 nights in Dec 2024

2/10 Terrible

Ariel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst vacation I have ever had this was horrible
Stayed 5 nights in Dec 2024

10/10 Excellent

Jasmina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just came back from our trip. We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had. We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit
Stayed 5 nights in Apr 2025

6/10 Okay

BRIAN L.

Liked: Cleanliness
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
Stayed 4 nights in Dec 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Stayed 10 nights in Dec 2024

6/10 Okay

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Stayed 9 nights in Dec 2024

4/10 Poor

Joy

READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".
Stayed 4 nights in Dec 2024

10/10 Excellent

CARMEN ELENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal, lugar muy lindo . Excelente
Stayed 5 nights in Apr 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo! super bonita la recamara, todo nuevo, el servicio excelente, el water park super limpio y sin colas largas. Solo la comida muy cara!
Stayed 5 nights in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente el mejor servicio, las mejores instalaciones, el cuarto increíble , la atención del personal maravillosa no tengo ninguna queja puras cosas buenas. Regresaremos sin duda espero muy pronto
Stayed 5 nights in Apr 2025

10/10 Excellent

Leonardo Vega

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De lo mejor que me he quedado en la Riviera maya. Gran hotel lo recomiendo ampliamente servicio gente todo.
Stayed 4 nights in Apr 2025

10/10 Excellent

MARY

Stayed 3 nights in Mar 2025

2/10 Terrible

DAYRA

Disliked: Staff & service, amenities
cero lo recomiendo no tiene personal y el precio sobrevaluado
Stayed 7 nights in Dec 2024

10/10 Excellent

David

Stayed 2 nights in Jan 2025

10/10 Excellent

Firas

Stayed 8 nights in Dec 2024

10/10 Excellent

Lacey

Stayed 5 nights in Dec 2024

8/10 Good

ROSA MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Adonia Dayanara Medrano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024