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Hotel Turquesa

2.0 star property
Hotel with a 24-hour front desk, a quick walk to Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Turquesa

Property entrance
Point of interest
Point of interest
Point of interest
View from property

Reviews

7.2 out of 10

Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

View all photos for Double Standard

Double Standard | In-room safe, bed sheets

Double Standard

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Private bathroom
Wardrobe or closet
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Room

Boho Lofts & Studios

Pool
Free WiFi
Air conditioning
Kitchen
7.4 out of 10, Good, (12)
The price is AED 156
AED 194 total
includes taxes & fees
9 Dec - 10 Dec
Boho Lofts & Studios

About the neighborhood

Map
Ave 25 entre 1 y 3 sur col. centro, Playa del Carmen, ROO, 77710

What's nearby

  • Quinta Avenida - 7 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.8 km
  • Playa del Carmen Main Beach - 10 min walk - 0.9 km
  • Mamitas Beach - 8 min drive - 2.2 km
  • Xcaret Eco Theme Park - 12 min drive - 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Casa Sofia - ‬8 min walk
  • ‪Lara & Luca - ‬9 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬3 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪Aereo Café Bar - ‬4 min walk

About this property

Hotel Turquesa

Hotel near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, Hotel Turquesa provides an airport shuttle and a terrace. Stay connected with free WiFi in public areas.
Additional perks include:
  • A roundtrip airport shuttle (surcharge), smoke-free premises, and a 24-hour front desk
  • Multilingual staff, luggage storage, and tour/ticket assistance
Room features
All guestrooms at Hotel Turquesa offer comforts such as air conditioning, as well as amenities like safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

More

  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 1.96 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
This property caters to LGBTQ+ guests
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Shaddai LHMG Playa del Carmen
Hotel Shaddai LHMG
Shaddai LHMG Playa del Carmen
Shaddai LHMG
Hotel Turquesa Hotel
Hotel Shaddai by LHMG
Hotel Turquesa Playa del Carmen
Hotel Turquesa Hotel Playa del Carmen

Frequently asked questions

Is Hotel Turquesa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Turquesa?

Hotel Turquesa doesn't offer parking.

What time is check-in at Hotel Turquesa?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Turquesa?

Check-out is at 11 AM.

Does Hotel Turquesa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Turquesa located?

Located in Playa del Carmen Centro, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Mamitas Beach and Gran Coyote Golf are also within 6 mi (10 km).

Hotel Turquesa Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 29 out of 103 reviews" "
Rating 8 - Good. 31 out of 103 reviews" "
Rating 6 - Okay. 23 out of 103 reviews" "
Rating 4 - Poor. 9 out of 103 reviews" "
Rating 2 - Terrible. 11 out of 103 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Daniela

Stayed 2 nights in Mar 2023

6/10 Okay

robert

Liked: Cleanliness, staff & service
Disliked: Amenities
I didnt like that there was only wifi in the lobby and not available in any of the rooms
Stayed 2 nights in Apr 2022

8/10 Good

Jeffrey

Stayed 7 nights in Apr 2022

4/10 Poor

Mariia

Disliked: Cleanliness, amenities, property conditions & facilities
They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Stayed 2 nights in Feb 2022

2/10 Terrible

Hortencia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ugly hotel
Stayed 2 nights in Feb 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2022

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Beware skimmer ? More tax ? Twice paying
All good room had ac and dehumidifier real big help with elderly, asthma people. But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more?? I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
Stayed 3 nights in Jan 2022

10/10 Excellent

Juan Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value,clean bedrooms
Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveler

Disliked: Cleanliness
It was okay for the price I guess
Stayed 1 night in Dec 2021

6/10 Okay

Roel

Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
Stayed 5 nights in Nov 2021

4/10 Poor

chris

Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
Stayed 4 nights in Nov 2021

6/10 Okay

Matevz

Liked: Staff & service
Disliked: Property conditions & facilities
In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Stayed 2 nights in Nov 2021

8/10 Good

Lisa

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not worth the effort
The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
Stayed 2 nights in Nov 2021

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel for a great price. About 5 minutes away from bus terminal and 5th Avenue. Very pleased.
Stayed 1 night in Oct 2021

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fairly modern room
Stayed 2 nights in Oct 2021

8/10 Good

Herbert E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff siempre amables .
Stayed 3 nights in Sep 2021

4/10 Poor

natalie

Stayed 4 nights in Sep 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
El cuarto olía muy mal. La puerta de la regadera se atoraba y no se podía salir después de bañar
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado.
Stayed 6 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Annisia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it the staff is wonderful
I loved my stay here. I booked it last minute and I was super happy. It was clean and had everything I needed and it close to the beach.
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021

2/10 Terrible

Vicente

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible First the water was freezing not even cold Second they did not clean my room 2 days Third there was no WiFi in the room and no AC
Stayed 4 nights in Jan 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
CONVINIENT PLACE!
ECONOMICAL HOTEL IN GOOD LOCATION. THE WIFI NEEDS UPGRADING. A CHAIR AND DESK WOULD BE NICE. TO MAKE THE ROOMS MORE COMFORTABLE. OVERALL THE HOTEL IS GOOD.
Stayed 3 nights in Dec 2020