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Hotel Colonial Playa del Carmen

3.5 star property
Colonial Playa del Carmen aparthotel in Downtown Playa del Carmen with a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Colonial Playa del Carmen

Outdoor pool
Front of property
Lobby sitting area
Reception
Junior Suite | Desk, free WiFi, bed sheets

Reviews

7.8 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Business services
The price is AED 170
AED 212 total
includes taxes & fees
23 Dec - 24 Dec

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room

Double Room | Desk, free WiFi, bed sheets

Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Desk, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Desk, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 40 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | Desk, free WiFi, bed sheets

Suite

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Living room
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Standard Room

Standard Room | Desk, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed

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9.0 out of 10, Wonderful, (874)
The price is AED 196
AED 245 total
includes taxes & fees
23 Dec - 24 Dec
Sofía by Bunik

About the neighborhood

Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 4 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 9 min walk - 0.8 km
  • Mamitas Beach - 17 min walk - 1.5 km
  • Xcaret Eco Theme Park - 12 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Tacos Gomez - ‬2 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk
  • ‪Aguas Frescas - ‬3 min walk
  • ‪+mas Rico tacos - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬2 min walk

About this property

Hotel Colonial Playa del Carmen

Colonial Playa del Carmen aparthotel in Downtown Playa del Carmen with a 24-hour front desk
This smoke-free aparthotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff, and a banquet hall are onsite. Each apartment offers free WiFi, a TV with satellite channels, and a ceiling fan. A shower, a phone, and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with complimentary toiletries and ceiling fans. Satellite television is provided. Bathrooms include showers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi, with speed of 25+ Mbps

Parking and transportation

  • No onsite parking available
  • On site car rental

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Free toiletries
  • Towels provided
  • Soap
  • Toilet paper
  • Shampoo

Entertainment

  • 20-inch TV with satellite service
  • TV in a common area

Work spaces

  • Meeting rooms
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 59
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Phone
  • Luggage storage
  • 24-hour front desk
  • Change of towels (on request)
  • Banquet hall

Location highlights

  • In the city center

Things to do

  • Golf nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Window guards

General

  • 130 rooms
  • 4 floors
  • 2 buildings
  • Built in 2008
  • Colonial architecture

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

Does Hotel Colonial Playa del Carmen have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Colonial Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Colonial Playa del Carmen?

This property doesn't offer parking.

What time is check-in at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Colonial Playa del Carmen?

Check-out is at 11:30 AM.

Where is Hotel Colonial Playa del Carmen located?

Located in Downtown Playa del Carmen, this aparthotel is within 6 mi (10 km) of Gran Coyote Golf, Xplor Theme Park, and Xcaret Eco Theme Park. El Camaleón Mayakoba Golf Course and Tres Rios Ecopark are also within 9 mi (15 km).

Hotel Colonial Playa del Carmen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1152 reviews" "
Rating 8 - Good. 434 out of 1152 reviews" "
Rating 6 - Okay. 210 out of 1152 reviews" "
Rating 4 - Poor. 79 out of 1152 reviews" "
Rating 2 - Terrible. 72 out of 1152 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Liliana

Liked: Cleanliness
The location was perfect and stay was great staff very friendly and room was decent! Just needed the water to be warmer in the showers but overall wonderful stay would recommend to my friends will be back thanks 🙌👌🙏
Stayed 14 nights in Dec 2024

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Stayed 7 nights in Dec 2024

6/10 Okay

Sergio Alejandro López, EULESS

Traveled with group
Liked: Cleanliness, amenities
Stayed 5 nights in Nov 2024

8/10 Good

Vern

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was friendly and helpful! Room was big and comfortable. Only downside was that the pool was being renovated. Should be nice when done!
Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, room comfort
Great
Great place and atmosphere
Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
They helped us out accommodated to our needs
Stayed 1 night in Sep 2024

8/10 Good

Dywayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were a little nervous booking a hotel for 2 weeks without seeing it...but it turned out great. We stayed in a room with a patio door that opened into a courtyard surrounded by 7 other rooms. That meant natural light and fresh air, two really improtant things for me in a hotel room! The room had a good closet, a safe (we didn't use it) and a mini fridge. It was leaking the first day we plugged it in, maintenance came by and put a towel behind it... problem solved LOL. We had a king bed, a table for 2 with 2 chairs. Just what we needed for the in room meals when were were taking a break from eating out. The bed had a bottom, sheet, a top sheet and a light blanket. In September we didn't need it! The air conditioner worked well (even though I only turned it on sporadically to cool down the room). The bathroom had a tub, not very often do I see that! The "rain shower head" was in the middle of the tub so lots of room for hubby and I to shower together :) NOTE- as a woman with long hair I HATE these showers. There is never enough pressure. We had a problem the first day with a bit of a water leadk out of the pipe coming out of the roof to the shower, maintenace came and "patched" it. By the end of our 2 weeks there, the slow leak peeled the paint away on the roof around the shower head. A water cooler to fill our own bottles WIN! Really nice front desk staff WIN! Restaurant right next door with GREAT prices and variety WIN! Tienda across the street selling ICE WIN WIN!
Stayed 14 nights in Sep 2024

8/10 Good

Gerhard

Liked: Cleanliness
Stayed 7 nights in Sep 2024

8/10 Good

María Eugenia

Stayed 5 nights in Sep 2024

10/10 Excellent

rosalinda

Liked: Amenities
Exelente spot
Stayed 1 night in Aug 2024

10/10 Excellent

Ryan

Stayed 5 nights in Aug 2024

10/10 Excellent

Aaron

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Stayed 6 nights in Aug 2024

6/10 Okay

Zenun, Long Beach

Traveled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
An old hotel in a bad area. Elevator out of service. Pool in atrium with very noisy crowd. Internet off and on…Old washed out towels going gray.
Stayed 1 night in Aug 2024

10/10 Excellent

Ron

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great thanks
Stayed 5 nights in Jun 2024

6/10 Okay

Barbara

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It room was good, but very noisy.
Stayed 6 nights in Feb 2024

2/10 Terrible

Yolanda

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
The only advantage that we have,was the close to the downtown Playa del Carmen,the water was coming from the sink,yellow;the sheets were not cleaned,the shower was clogged,all the water was getting out of shower,making it unsafe for us;asked for a moped at 9:00pm,they said it was closed the cleaning area,the internet never worked,it was a disaster,when I did my check out,it was raining and we seated waiting for our transportation and the ceiling was dripping water from roof…….never again……thanks for my unsafe staying
Stayed 2 nights in Jun 2024

10/10 Excellent

Mr. Samuel

Stayed 3 nights in May 2024

6/10 Okay

Fred, EULESS

Liked: Cleanliness
Stayed 9 nights in May 2024

4/10 Poor

Jim, FORT WORTH

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool gets overpacked. Water splashing everywhere.
Stayed 5 nights in May 2024

8/10 Good

Richard

Liked: Cleanliness
Affordable and close by everything.
Stayed 2 nights in May 2024

8/10 Good

Sari

Liked: Cleanliness, room comfort
Playa
Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value!
Stayed 3 nights in Feb 2024

8/10 Good

Laurence

Liked: Cleanliness, property conditions & facilities
Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi
Stayed 3 nights in May 2024

10/10 Excellent

Arthur, Houston

Business traveler
Liked: Cleanliness, property conditions & facilities
Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff.
Stayed 1 night in May 2024

10/10 Excellent

Arthur, Houston

Liked: Cleanliness, amenities, property conditions & facilities
This Hotel is a gem! Tucked into a quiet neighborhood just off the fabulous Quinta Avenida in Playa del Carmen. Good vibes and cool looking rooms. I have a King sized bed and a huge, tiled bath tub with a rain forest shower. The swimming pool is excellent. Staff is very friendly and professional.
Stayed 1 night in May 2024