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Hacienda Real

3.5 star property
Family-friendly Playa del Carmen hotel in Downtown Playa del Carmen with a 24-hour front desk

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hacienda Real

Outdoor pool, pool umbrellas
Beach nearby
Exterior
Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Air conditioning
    Air conditioning

Room options

Standard Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

  • Sleeps 4

Similar properties

Outdoor pool
Hacienda Real del Caribe
Pool
Free WiFi
Restaurant
Air conditioning
8.2 out of 10, Very Good, (929)
The price is AED 219
AED 273 total
includes taxes & fees
16 Nov - 17 Nov
Hacienda Real del Caribe

About the neighborhood

Map
Avenida 10 con Calle 10, Colonia Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 5 min walk
  • Playa del Carmen Main Beach - 8 min walk
  • Mamitas Beach - 10 min walk
  • Playa del Carmen Maritime Terminal - 10 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Clandestino - ‬1 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪El Ranchito By Playa del Carmen - ‬1 min walk
  • ‪La Chancla - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk

About this property

Hacienda Real

Family-friendly hotel near Quinta Avenida
Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Hacienda Real provides a coffee shop/cafe, car rentals on site, and a restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with pool umbrellas
  • Limo/town car service, breakfast (surcharge), and express check-out
  • Express check-in, tour/ticket assistance, and smoke-free premises
  • Free newspapers, meeting rooms, and laundry services
Room features
All 58 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Other amenities include:
  • Pillowtop mattresses, down comforters, and cribs/infant beds
  • Bathrooms with showers and free toiletries
  • 25-inch flat-screen TVs with cable channels
  • Balconies, childcare services, and coffee/tea makers

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times
  • Limo/town car service

Food and drink

  • Breakfast available for a fee
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Things to do

  • Motorized watercraft
  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Pool umbrellas

Accessibility

  • Elevator

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Cribs/infant beds available
  • Down comforter
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • 25-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards

We should mention

Parking height restrictions apply

Property is also known as

Hacienda Real Hotel Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel
Hacienda Real Playa del Carmen
Hacienda Real Hotel Playa del Carmen

Frequently asked questions

Does Hacienda Real have a pool?

Yes, this property has an outdoor pool.

What time is check-in at Hacienda Real?

Check-in begins at 3 PM.

What time is check-out at Hacienda Real?

Check-out is at noon.

Does Hacienda Real provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times.

Where is Hacienda Real located?

This family-friendly Playa del Carmen hotel is located in the entertainment district, just steps from 3D Museum of Wonders and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Hacienda Real Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 169 out of 446 reviews" "
Rating 8 - Good. 176 out of 446 reviews" "
Rating 6 - Okay. 64 out of 446 reviews" "
Rating 4 - Poor. 21 out of 446 reviews" "
Rating 2 - Terrible. 16 out of 446 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort
Bring earplugs
Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

8/10 Good

Paul Q.

Liked: Cleanliness, staff & service, room comfort
Bring earplugs
Great place, especially for the money. Huge room, friendly staff BUT noise at night is unbelievable. If you stay demand a room as far from street as possible. I don't think you can do that but try. Otherwise great, charming hotel.

10/10 Excellent

Tyrell G.

Liked: Cleanliness, staff & service, room comfort
Great Hotel and Location
We were shocked at how nice the Hotel was and clean. It really was a pleasure to stay at.

10/10 Excellent

Teags

Liked: Cleanliness, staff & service
Great spot
Everything was great except I had the street view room and the rooms are not soundproof what so ever.

10/10 Excellent

mma5

Liked: Cleanliness, staff & service, room comfort
Couple Trip
The hotel is located right where you want to be at playa del carmen downtown, rooms are clean, staff very friendly and it is close to everything. The only thing we didn't like is that they don't have enough parking lot, so you might have to park in a public one and pay $200 pesos for the night. But no hotel in playa del carmen downtown seems to have one, so it's better something than nothing.

6/10 Okay

Gunabugs

Liked: Cleanliness, staff & service, room comfort
Hotel
My experience was overall good rooms were clean staff was friendly only complaint was the noise in the early mornings

10/10 Excellent

Tanya H.

Liked: Cleanliness, staff & service, room comfort
Awesome Family Trip
Excellent location, friendly staff and very clean!

6/10 Okay

Alvaro M.

Liked: Staff & service
Disliked: Cleanliness
ok
Room was ok, I personally wouldn't come back because I thought it wasn't as clean as I expected.

6/10 Okay

Jonathan S.

Liked: Cleanliness, staff & service, room comfort
1st timer
The location is walking distance from the Ferrie port and one block away from the club Coco Bongo. The staff was very curtious and polite. Nice inside it has a very neat. The pool in the Center is so beautiful and it has plam trees that go as high as the 4th floor. Rooms are nice and clean, very roomy and a good view of the street from the balcony. Highly recommend staying here you can take a Ferrie to Cozumel from here.

8/10 Good

Paul G.

Liked: Cleanliness, staff & service, room comfort
Great Hotel
Great hotel. Great location. Quick access to 5th and 12th. My only complaint is that air conditioning needed a little more capacity, but it was August in Mexico.

10/10 Excellent

israel m.

Liked: Cleanliness, staff & service, room comfort
close to everything
this was my second time at this hotel and I loved it as the first time. great location, good for shopping or going out for dinner and clubbing. they also have a club beach where you can stay close to the beach and drink for a good price.

10/10 Excellent

rafael r.

Liked: Cleanliness, staff & service, room comfort
great family time
nice people the reception and the parking attendance exelent my kids enjojed the pool and make friends ease acces to the fith avenue and to the tacos stands we love the sirloin tacos we going back soon

2/10 Terrible

Jens

Liked: Cleanliness, staff & service, room comfort
good location, nice hotel, but unbearable noise from the bar next door
The hotel is just one block away from 5a avenida and two blocks from the beach. The two ado terminals (buses) are a 5 mins walk away. Rooms and pool area are nice enough. BUT the noise is unbearable. There is a bar with live music next door.

6/10 Okay

Diego, Colombia

Liked: Staff & service
Disliked: Room comfort
Hotel close to the beach, hotel staff wonderful
Staff really nice, very helpful. 3 blocks way from de beach, really high noice from the disco club around the corner!!!

8/10 Good

DeeO

Liked: Cleanliness, staff & service, room comfort
Great break in Playa
Decent hotel with great layout (but needs a slight bit of TLC e.g. shower and some stains on sheets and towels, although all clean. Lovely and friendly staff, who were very happy to help In anyway. Good location!

10/10 Excellent

Evelyn H.

Liked: Cleanliness, staff & service, room comfort
Wonderful family vacation!
Beautiful Hotel.! Excellent location.! Two blocks from 5th avenue. I will go to this hotel again!

10/10 Excellent

Marcos M.

Liked: Cleanliness, staff & service, room comfort
awesome trip
Hotel was clean and close to everything. We will be back soon

8/10 Good

Patrick B.

Liked: Cleanliness, staff & service, room comfort
Great stay
We got this room for around $45/night, and it was well worth the price. The room was clean and comfortable, the pool was fantastic, and the location was perfect. Close enough to the 5th AV hubub and beach to be convenient, but far enough away so that the noise wasn't an issue. We'll definitely come back if the price is right.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired hotel, they did not put towels we had to go personally to pick them up. all stained towels. lack of cleanliness. no good relation price and quality

10/10 Excellent

Sherry K.

Liked: Cleanliness, staff & service, room comfort
Very pleased
Beautiful old Mexican style hotel. Very pleased. Wish the pool was a little warmer, but no complaints.

8/10 Good

kevin h.

Liked: Cleanliness, staff & service, room comfort
vacation
Hotel is nice, free parking. Free WiFi. Walking distance to both beach, 5th street and Walmart and the mega store. Stayed before would stay again. Staff very friendly and helpful.

8/10 Good

Maria M.

Liked: Cleanliness, staff & service
Playa del Carmen trip
This hotel was located in a perfect place not too far from the night life and the beach. This is very close to Quinta( 1 block ) it is very close many small places to eat and very inexpensive. I would recommend this hotel. The only part I have to bring up is the air conditioner. At times it would not work properly.

4/10 Poor

AJ the tired traveler

Disliked: Staff & service, room comfort
Noise and Security Issues
The room had a terrible smell. We did not feel secure or safe in the room the lock on the French doors was very poor and the bathroom window did not lock at all. The first night the air conditioning did not work. We had them come and fix it but even then it only worked half the time. The fridge was also very poor and was a potential fire hazard because the plug had been changed and had electrical tape bundled up on it. One of the nights we were there someone was slamming their door very loudly VERY early in the morning. Nothing was done for a long time until we finally called the front desk. The attendant did not seem to be aware of the situation and sent a security officer to OUR room. The officer wouldn't tell us what he wanted other than for us to open the door (All of this was in Spanish, so if you don't speak Spanish then this hotel is a definite no). It was VERY unsettling. When we complained the next morning the person at the front desk didn't even apologize, they just asked if we would like to be moved to the room next door (as if that would solve anything!). We would have left early but we had paid in advance and there was no refund for leaving early. We were so disappointed with this hotel that we were counting down the days for our vacation to end! We will definitely not return to this hotel or recommend it to others.

10/10 Excellent

Bersain R.

Liked: Cleanliness, staff & service, room comfort
Great family time
The Hotel is very clean, quite and family friendly. My kid loved the pool. Great value. Staff and security are very helpful. I would recommend this to my friends.

6/10 Okay

Medicine

Liked: Staff & service
Right next to the playa del carmen 5th avenue and beach
Hacienda Real Hotel is located in a perfect location for easy access to playa del carmen 5th avenue awesomeness and the beaches. They give a voucher that gets you 10% off and free welcome drinks at 6 nearby good restaurants. It can get a bit noisy sometimes as its right next to 5th avenue on the 10th avenue with lot of bars and tourists. But it was not so bad, I personally didn't find it as a big issue as the noise was sporadic. Beds are a bit hard, I think thats how it is in all the mexico budget hotels or may be in all mexico hotels, I am not sure. I stayed a day at ramada cancun and the beds were a bit hard there too. I personally didn't find it as a problem as they were okay. The staff were friendly and easily accessible, however only the front desk guy knows english well and other staff mostly may not know english. Collectivo and ADO/Mayab bus stops are also nearby. Taxis and ferry to cozumel are easy to get from there as well. I found it a good value for money as I literally spent the whole day out each day I was there going to near by places like Akumal, Xcaret, Tulum, Cozumel, Cenotes and Chichen Itza.