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HM Playa del Carmen

4.0 star property
Hotel with free valet parking, a short walk to Quinta Avenida

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for HM Playa del Carmen

Outdoor pool, sun loungers
Junior Suite with terrace and city view | View from room
Lobby sitting area
Junior Suite with terrace and city view | Terrace/patio
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
The price is AED 399
AED 489 total
includes taxes & fees
31 Jan - 1 Feb

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
Hair dryer
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with terrace and city view

Junior Suite with terrace and city view | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Junior Suite with terrace and city view

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room Single Use

Double Room Single Use | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
Hair dryer
  • 28 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double room with balcony

Double room with balcony | In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Double room with balcony

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 24 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double room with terrace and city view

Double room with terrace and city view | View from room

Double room with terrace and city view

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Plasma TV
Ceiling fan
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 1
  • 1 Twin Bed(s)

View all photos for Room Standard

In-room safe, laptop workspace, soundproofing, free cribs/infant beds

Room Standard

  • Sleeps 3
  • 1 Full Bed(s) and 1 Twin Bed(s)

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Lobby

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Pool
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Free WiFi
Restaurant
9.0 out of 10, Wonderful, 376 reviews
The price is AED 334
AED 414 total
includes taxes & fees
4 Feb - 5 Feb
Aloft Playa Del Carmen

About the neighborhood

Map
Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Alegría Shopping Mall - 6 min walk
  • Quinta Avenida - 9 min walk
  • Mamitas Beach - 12 min walk
  • Playa del Carmen Main Beach - 13 min walk
  • Playa del Carmen Maritime Terminal - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Don Sirloin - ‬2 min walk
  • ‪La Ceiba de la 30 - ‬1 min walk
  • ‪Vips - ‬2 min walk
  • ‪Nativo - ‬1 min walk
  • ‪Tortas Santa Fe - ‬2 min walk

About this property

HM Playa del Carmen

Upscale hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, HM Playa del Carmen provides a poolside bar, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool with sun loungers
  • Free valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • A gift shop, luggage storage, and a front-desk safe
  • Guest reviews give top marks for the helpful staff and location
Room features
All 91 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Other amenities include:
  • Heating and ceiling fans
  • Bathrooms with showers and free toiletries
  • 50-cm plasma TVs with cable channels
  • Refrigerators, free infant beds, and daily housekeeping

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 300 for adults and MXN 150 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels

Entertainment

  • 50-cm plasma TV
  • Cable channels

Food and drink

  • Refrigerator

More

  • Desk chair
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

HM Playa Carmen Hotel
HM Playa Carmen
HM Playa del Carmen Hotel
HM Playa del Carmen Playa del Carmen
HM Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does HM Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at HM Playa del Carmen?

As of 30 January 2025, prices found for a 1-night stay for 2 adults at HM Playa del Carmen on 31 January 2025 start from $133.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HM Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at HM Playa del Carmen?

Valet parking is free at this property.

What time is check-in at HM Playa del Carmen?

Check-in start time: 3 PM; Check-in end time: 11:00 AM.

What time is check-out at HM Playa del Carmen?

Check-out is at noon.

Does HM Playa del Carmen provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is HM Playa del Carmen located?

Located in Gonzalo Guerrero, this hotel is within a 10-minute walk of Quinta Alegría Shopping Mall and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

HM Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Xenia Ceja

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed here with a 6yr old for four nights as we had several activities planned and did not feel the need to pay for an all inclusive resort during this part of our trip. Honest review as followed. Room: We stayed on a first level room in front of the pool, The hotel itself if lovely and kept clean. Room could have been cleaner, but no smell was noticed and the air conditioning worked great. The beds were ok pillows very uncomfortable, firm and bulky and they did not replace them when asked to. Staff: The staff at the reception desk were not friendly or welcoming, however the bar staff, housekeeper, and security guards were great and friendly. Amenities: The pool is not heated but it is kept clean and has a swim up bar. The restaurant is decently priced and food was good. Location: Short safe walk to Quinta Avenida and Beach access, restaurants and shopping Parking is included, safe, and gated. Overall it was an ok stay, but I would probably not stay there again.
Stayed 4 nights in Jan 2025

8/10 Good

melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While pricey, this hotel offers a tranquil haven from the hustle of Playa. Great location and a really lovely hotel with pool and well priced happy hour !
Stayed 3 nights in Jan 2025

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Provided drinking water, beach towels and amazing breakfast. Staff was kind and helpful aside from one grumpy security guard. Pool area is gorgeous. Walking distance to beach and great food. Rooms had good air conditioning. Beds and pillows weren't the comfiest but met our needs. Shower drain was somewhat clogged so some draining issues. Overall great experience, we would definitely stay again.
Stayed 6 nights in Dec 2024

8/10 Good

Riccardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff top notch.Breakfast 3/5
Stayed 5 nights in Dec 2024

6/10 Okay

Hok Fei

Traveled with family
Liked: Cleanliness, amenities
It’s walkable and convenient to shop and eat.
Stayed 3 nights in Dec 2024

8/10 Good

Luda, Liberty Lake

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very close to the shopping area.
Stayed 3 nights in Dec 2024

6/10 Okay

Srisatish

Traveled with family
Liked: Amenities
Not very clean and doesn't feel that safe. Convenient location though
Stayed 2 nights in Dec 2024

10/10 Excellent

Zuleyka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ramona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel was very nice.
Stayed 4 nights in Dec 2024

10/10 Excellent

Guadalupe, San Bernardino

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Dec 2024

10/10 Excellent

Romy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very convenient area. It is very close to the Quinta Avenida and Plaza Las Perlas (pickup point to go to many tours). It is also quiet and full of plants which give it a cozy and appealing design. The staff is friendly and helpful. I had a great time staying there and would stay again for sure.
Stayed 4 nights in Nov 2024

8/10 Good

Veronica

Traveled with group
Liked: Staff & service
Disliked: Amenities
There are a lot of restaurants nearby that are walking distance. The room was modernly decorated however underneath the bed was filthy and so was the space between the bed and the headboard. The staff were very helpful. I do wish that staff would join reception without being told especially when there are queues. I did enjoy my stay and the room pictures on Expedia matched the appearance in person
Stayed 7 nights in Nov 2024

10/10 Excellent

Jeongsu

Liked: Cleanliness
Stayed 4 nights in Nov 2024

8/10 Good

Ranbir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a couple nights, pool was nice. Close to a lot of restaurants and 5th ave but not loud.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gisselle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo, cómodo y agradable. El desayuno 10/10. La piscina (alberca) espectacular. Tiene una barra disponible y menu muy rico. La gerencia es muy responsable y atenta. Tuve una situación personal y me asistieron excelentemente.

10/10 Excellent

Jack

Stayed 3 nights in Oct 2024

10/10 Excellent

Doga

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying there. I felt like we were just at home. It was clean, quiet and authentic. Staff were friendly and helpful. It is worth every penny
Stayed 3 nights in Sep 2024

8/10 Good

Kimberly

Traveled with partner
It was nice, a bit far from the Quinta but walkable

10/10 Excellent

jacquelinne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice place, the breakfast was amazing. The hospitality is nothing but great. The room is super spacious and quiet.
Stayed 3 nights in Oct 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hotel beautiful hotel totally worth it
Stayed 5 nights in Sep 2024

10/10 Excellent

Carlos

Stayed 4 nights in Sep 2024

10/10 Excellent

Karla Patricia Cordova de

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean. Perfect location to esplore the beach and town. Yiu can immerse in the community. Our group of six felt safe walking as early 4am and a night in town until 1am.
Stayed 3 nights in Sep 2024

10/10 Excellent

Alejandro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está ubicado en un lugar privilegiado con la zona turística a dos cuadra, lejos del ruido de la zona de bares. Es un lugar limpio, el desayuno buffet muy rico, la piscina con temperatura ambiente perfecta para el calorcito de Playa. Las habitaciones son amplias y aunque la calidad de la ropa de cama puede mejorar, se encuentran muy limpias. La regadera deliciosa con mucha presion del agua y temperarura perfecta. Nos gustaría regresar pronto.
Stayed 3 nights in Sep 2024

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quiet, close to 5a Ave. Close to bus station. Family friendly!
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful garden courtyard with pool and bar. Clean and spacious rooms that were quiet. The staff were very nice and accommodating. Price was reasonable and I would choose to stay here again when in Playa del Carmen.
Stayed 2 nights in Aug 2024