El Punto Hotel Boutique

2.5 star property
Hotel with a rooftop terrace, a quick walk to Central Square

Choose dates to view prices

Photo gallery for El Punto Hotel Boutique

View from property
Family Master Suite | Premium bedding, down comforters, minibar, in-room safe
Property grounds
Terrace/patio
Family Master Suite | Balcony

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 2 of 2 rooms

Family Master Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Junior Suite -King side bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

About the neighborhood

Map
Playa del Carmen

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Central Square - 4 min walk - 0.4 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Xcaret Eco Theme Park - 13 min drive - 10.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Tropical Playa del Carmen - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Thompson Playa del Carmen Beach House, by Hyatt - ‬1 min walk

About this property

El Punto Hotel Boutique

Hotel near Central Square
Located close to Xcaret Eco Theme Park, El Punto Hotel Boutique provides a rooftop terrace, dry cleaning/laundry services, and car rentals on site. Stay connected with in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A roundtrip airport shuttle (surcharge), express check-in, and luggage storage
  • Smoke-free premises, multilingual staff, and concierge services
  • ATM/banking services, tour/ticket assistance, and free newspapers
Room features
All guestrooms are individually furnished, and include comforts such as premium bedding and laptop-compatible safes, in addition to thoughtful touches like air conditioning and minibars.
Other amenities include:
  • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
  • Bathrooms with designer toiletries and showers
  • 30-inch HDTVs with Netflix, streaming services, and digital channels
  • Daily housekeeping and phones

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Family friendly

  • Free cribs/infant beds
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • This property does not have elevators

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 30-inch LCD TV
  • Digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

el Punto
el Punto Hotel
Hotel el Punto
Hotel Punto
Punto Hotel
Hotel El Punto Riviera Maya/Playa Del Carmen, Mexico
Hotel El Punto Adults Playa del Carmen
Hotel El Punto Adults
El Punto Adults Playa del Carmen
El Punto Adults
Hotel El Punto Boutique Beach Club Playa del Carmen
Hotel El Punto Boutique Beach Club
El Punto Boutique Beach Club Playa del Carmen
El Punto Boutique Beach Club
Hotel El Punto Riviera Maya/Playa Del Carmen Mexico
Hotel El Punto Adults only

Frequently asked questions

Is El Punto Hotel Boutique pet-friendly?

No, pets are not allowed at this property.

What time is check-in at El Punto Hotel Boutique?

Check-in begins at 3 PM.

What time is check-out at El Punto Hotel Boutique?

Check-out is at noon.

Does El Punto Hotel Boutique provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A per vehicle, roundtrip fee applies.

Where is El Punto Hotel Boutique located?

Located in Downtown Playa del Carmen, this hotel is 0.2 mi (0.3 km) from Central Square and 6.2 mi (10 km) from Xcaret Eco Theme Park. Xel-Há Park is 29.8 mi (47.9 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

El Punto Hotel Boutique Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 451 reviews
Rating 8 - Good. 176 out of 451 reviews
Rating 6 - Okay. 71 out of 451 reviews
Rating 4 - Poor. 45 out of 451 reviews
Rating 2 - Terrible. 30 out of 451 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Lacks basic safety and essential functions.
I booked this room last minute, and wasn’t expecting much for the price; however, safety and location were key for me. The man at front desk who checked me in was extremely kind and helpful. He even offered me a choice of rooms, and I was beyond pleased with the condition upon arrival. I chose the room with balcony as I didn’t mind the “noise” from the street, as considered it part of the experience and can easily sleep through anything. What I can’t sleep through is my door being opened TWICE in the evening (once around 8pm - I didn’t have top latch on and assumed this to be an honest mistake - I screamed and a man who I couldn’t see said “I’m so sorry”, and shut the door. I immediately approached the door and double checked I locked it properly including the top latch. Around 2am, someone tried opening my door again, and managed to unlock the bottom lock, but luckily the top latch kept them from entering. As a young American woman traveling solo that evening due to friends with different flights, I was terrified - and I consider myself to be quite Street smart. I had no idea what to do at this point as someone had a key that was able to unlock the door to my room whether that be the hotel staff, faulty lock system, or another guest (Or trespasser). I literally thought to myself, I may have to escape via my 2nd floor balcony if need be. Also the toilet didn’t work - AT ALL. Neither did the tv but I was informed of that. Staff said they are checking into the lock situation.
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveler

Disliked: Amenities
El hotel cerro y no nos avisaron, muy mal servicio al cliente
Stayed 2 nights in Mar 2020

2/10 Terrible

DANELY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo servicio
Muy mal .. al momento de llegar nunca nadie me recibió en el hotel ... y por lo tanto no me dieron mi habitación .. y tuve que ir en busca de otro hotel
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No habia agua caliente eso fue lo que no me gusto y el aire no servia muy bien
Stayed 2 nights in Mar 2020

2/10 Terrible

Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es el hotel mas horible k
Stayed 1 night in Mar 2020

6/10 Okay

Jabes

La atención regular, malas instalaciones, no te dan jabón, ni shampoo, no hay servicio de tv, instalaciones sin mantenimiento, el lugar no es como te lo pintan en las fotos, si pones para dos personas, no te dan dos camas, te dan una cama king size y una sábana
Stayed 3 nights in Mar 2020

4/10 Poor

Jose, Texas

Liked: Staff & service
It was ok but no for me to stay again the smell was the worst
Stayed 5 nights in Mar 2020

2/10 Terrible

Miguel Angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
primero llegue y en recepcion me dijeron que al entrar a la habitacion tenia que abrir la llave general del baño para que corriera el agua (empezamos mal) y al llegar necesitaba lavarme las manos por el covid-19 y NO HABIA JABON ni shampoo!!! la regadera el agua salia fatal. al final decidi cambiarme de hotel. una de las peores experiencias.
Stayed 2 nights in Mar 2020

10/10 Excellent

Ben, Mishawaka, indiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice location. Very clean. I only wish I had a balcony for my room. Only one small window opened.
Stayed 4 nights in Mar 2020

6/10 Okay

Hernandez, Las Vegas, NV

Liked: Cleanliness, staff & service
The location was convenient to the tourist attraction and beach.
Stayed 5 nights in Mar 2020

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy amables
Muy buen servicio, cómodas habitaciones con lo esencial para descansar, sin lujos pero muy practico para lo que realmente se usa, dormir ya que el día se la pasa uno de paseo, la camarista siempre nos dejo muy limpio Y todos muy atentos.
Stayed 7 nights in Feb 2020

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very noisy. Lou bands all night. Had to buy earplugs.
Stayed 8 nights in Feb 2020

2/10 Terrible

Damián, Merida yuc

Disliked: Cleanliness, staff & service, property conditions & facilities
El inodoro no servía La regadera era un pequeño chorrito No había jabón Las toallas viejísimas La tv no funcionaba
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Tiene buena localización, pero el hotel ya es viejo no le dan mantenimiento ,no está habilitada la terraza que se menciona ,el cuarto que me toco no tenía ventana para abrir, la tv nunca funcionó enciende pero no capta ningún canal ,las almohadas y el colchón no permiten descansar ,el baño es muy pequeño ,el aire acondicionado no enfría ,el mini bar no deja bajar la temperatura por consiguiente las cervezas al tiempo
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente ubicación, aun excelente precio, las habitaciones en muy buenas condiciones
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Super friendly and helpful staff!!, Great location and the cost / benefit is excellent if you want to stay right on the 5th avenue.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
El lugar esta muy céntrico, pero mi habitación tenía problemas con la televisión y la puerta, fuera de eso, todo bien
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020

4/10 Poor

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/10 Poor

GERARDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy viejo al cual le falta muchisimo mantenimiento. No tenían agua caliente. Las toallas mu desgastadas. No lo recomiendo.
Stayed 2 nights in Jan 2020