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Auténtico Vertical Playa del Carmen

2.5 star property
Hotel with a rooftop terrace, a quick walk to Playa del Carmen Main Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Auténtico Vertical Playa del Carmen

Outdoor pool, sun loungers
Romantic Room | View from room
42-inch TV with digital channels, streaming services
Terrace/patio
Superior Room | Premium bedding, down comforters, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Romantic Room

Romantic Room | View from room

Romantic Room

Highlights

Patio
Private outdoor spa tub
Air conditioning
TV
Pillow menu
Premium bedding
Down duvet
Blackout drapes/curtains
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, in-room safe, desk

Premium Room

Highlights

Balcony
Air conditioning
TV
Pillow menu
Premium bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down comforters, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
TV
Pillow menu
Premium bedding
Down duvet
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, in-room safe, desk

Superior Room

Highlights

Balcony
Air conditioning
TV
Pillow menu
Premium bedding
Down duvet
Blackout drapes/curtains
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

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Sofía by Bunik
Pool
Spa
Free WiFi
Air conditioning
9.0 out of 10, Wonderful, (808)
The price is AED 163
AED 205 total
includes taxes & fees
27 Nov - 28 Nov
Sofía by Bunik

About the neighborhood

Map
Avenida 10 #16 entre Calle 38, y Calle 40 Norte, Colonia Zazil-Ha, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 6 min walk - 0.5 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.9 km
  • Playacar Golf Club - 6 min drive - 4.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬2 min walk
  • ‪Mariskinky - ‬1 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪La Brioche de Playa - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬2 min walk

About this property

Auténtico Vertical Playa del Carmen

Hotel near Quinta Avenida
Located close to Mamitas Beach and Playa del Carmen Main Beach, Auténtico Vertical Playa del Carmen provides a rooftop terrace and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers
  • Bike rentals, an elevator, and a front-desk safe
  • Scooter rentals, multilingual staff, and concierge services
  • Luggage storage, tour/ticket assistance, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Auténtico Vertical Playa del Carmen boast comforts such as premium bedding and pillow menus, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Rainfall showers, hair dryers, and shampoo
  • 42-inch TVs with streaming services and digital channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Scooter/moped rentals

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beach umbrellas
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch TV
  • Digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Espresso maker

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1500 per accommodation, per stay
  • Service fee: MXN 60 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
Property Registration Number VS220427BS0

Property is also known as

Autentico Vertical Del Carmen
Auténtico Vertical Playa del Carmen Hotel
Auténtico Vertical Playa del Carmen Playa del Carmen
Auténtico Vertical Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Does Auténtico Vertical Playa del Carmen have a pool?

Yes, this property has an outdoor pool.

Is Auténtico Vertical Playa del Carmen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Auténtico Vertical Playa del Carmen?

Auténtico Vertical Playa del Carmen doesn't offer parking.

What time is check-in at Auténtico Vertical Playa del Carmen?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Auténtico Vertical Playa del Carmen?

Check-out is at noon.

Where is Auténtico Vertical Playa del Carmen located?

Located in Downtown Playa del Carmen, this hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 3 mi (5 km).

Auténtico Vertical Playa del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 128 out of 188 reviews" "
Rating 8 - Good. 41 out of 188 reviews" "
Rating 6 - Okay. 8 out of 188 reviews" "
Rating 4 - Poor. 6 out of 188 reviews" "
Rating 2 - Terrible. 5 out of 188 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

LaKeeda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful choice and will stay again
Stayed 1 night in Nov 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this place. Only thing is that they don’t accept credit or debit cards. I paid cash upon arrival.
Stayed 3 nights in Jul 2024

8/10 Good

Marisol

Stayed 3 nights in Jul 2024

10/10 Excellent

Guillermo, Ciudad de México

Stayed 1 night in Jun 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and wonderful staff bedsheets were changed daily and room was extremely clean. Room was spacious and had 2 air conditioning units. Excellent location will return and recommend.
Stayed 4 nights in Jun 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel stay.
The hotel was very clean. Near 5th Avenue. The staff was very friendly and Helpful. My husband and I enjoyed our stay.
Stayed 1 night in May 2024

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente lugar, cerca de todo. los chicos de recepción dennis y angel super atento el tercero se me olvido el nombre pero todos super bien atentos recomendado!!!
Stayed 3 nights in May 2024

8/10 Good

Liliana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Lorenza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me sentí como mi casa muy tranquilo los empleados muy amables siempre nos ayudaron cuando teníamos una pregunta sobre alguna recomendación además el transporte público frente al hotel y mucho que hacer y muy cerca
Stayed 9 nights in Apr 2024

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice!!! Really great stay
Stayed 8 nights in Feb 2024

10/10 Excellent

Teniqua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, quiet, convenient location, walking distance to the beach and restaurants. The room was spacious and comfortable. My only issue is the lighting in the hallway near rooms could be brighter. My overall experience and stay were enjoyable. I would recommend this hotel and would stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a big hotel but very friendly. Very convenient, well located Safe hotel with personnel available 24h a day. Will go back
Stayed 7 nights in Mar 2024

4/10 Poor

Serge

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water for the whole stay…
The hotel was average and I had to stay in the area…but the little little pool on the rooftop was not even clear, I had a hard time to get my towels changed. The worst situation was that I was not able to get hot water in my room for the whole stay…complained to the hotel, asked the manager to come to discuss but he never showed up. I thought Hotel.com would do something spend close to an hour texting with them about the issue but they didn’t do anything to help…their response was the manager said they had an issue beginning of the month but that been fixed…that’s it. WOW thanks for the support. You can find much better in Playa del Carmen.
Stayed 9 nights in Apr 2024

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher, Palo Alto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly powerful shower. Very comfortable bed. They provide Nespresso coffee make in the room, which I only found on day 2 unfortunately. No kitchenette. They clean the room every day. Great place to stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the price!!
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, ponte vedra beach

Stayed 5 nights in Feb 2024

10/10 Excellent

Gerly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Glenn

Liked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Juan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Paid for a room with jacuzzi, there was no water to use it, no hot water, air conditioning leaked water al over the floor, if you were not careful at night you could’ve really hurt yoursefl, we told the staff about the water issues but nothing was done about it
Stayed 3 nights in Mar 2024

10/10 Excellent

raveen

Stayed 2 nights in Mar 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. It was 2 blocks from Avenida Quinta and a short walk straight down to the beautiful beach. This quaint hotel felt extra secure and the staff was always friendly and helpful. We had a superior room and it was large enough with everything you need (tv, coffee maker, water, and a refrigerator). The A/C was amazing, and the bed was so comfortable. We had room V101. Lower level room, but great water pressure in the shower. We would definitely return!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Kenton, Medicine Hat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel. We loved the roof top pool area and the convenient location .
Stayed 3 nights in Feb 2024