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Aruma Hotel

3.5 star property
Hotel in Playa del Carmen, steps from Quinta Avenida

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Photo gallery for Aruma Hotel

Sundeck
Standard Double Room, 2 Double Beds | Desk, laptop workspace, blackout drapes, free WiFi
Standard Double Room, 2 Double Beds | Desk, laptop workspace, blackout drapes, free WiFi
Exterior
Rooftop terrace

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is AED 170
AED 216 total
includes taxes & fees
4 Mar - 5 Mar

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, laptop workspace, blackout drapes, free WiFi

Standard Room, 1 King Bed

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Desk
  • 6 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Desk, laptop workspace, blackout drapes, free WiFi

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Blackout drapes/curtains
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Desk
  • 6 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Beach House Hotel

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
7.8 out of 10, Good, (450)
The price is AED 108
AED 141 total
includes taxes & fees
8 Mar - 9 Mar
Beach House Hotel

About the neighborhood

Map
Av 10 No. 2 entre 10 y 10 Bis, Col Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk
  • Central Square - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Mamitas Beach - 10 min walk
  • Playa del Carmen Maritime Terminal - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Ilios restaurant - ‬1 min walk
  • ‪Clandestino - ‬1 min walk
  • ‪Tequila Barrel - ‬2 min walk
  • ‪La Famiglia - ‬1 min walk
  • ‪El Ranchito By Playa del Carmen - ‬1 min walk

About this property

Aruma Hotel

Hotel near Quinta Avenida
A short walk from Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Aruma Hotel provides a terrace and more. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Smoke-free premises, tour/ticket assistance, and luggage storage
Room features
All guestrooms at Aruma Hotel offer perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • Cable channels

More

  • Access via exterior corridors
  • Desk
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out fee: MXN 200

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [10 Av Norte 215, Playa del Carmen, (Hotel Hacienda María Bonita)]
The host will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: MXN 200

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Maya Playa del Carmen
Sasha Hotel Playa del Carmen
Sasha Playa del Carmen
Sasha Hotel Riviera Maya/Playa Del Carmen, Mexico
Aruma Hotel Hotel
Aruma Hotel Playa del Carmen
Aruma Hotel Hotel Playa del Carmen

Frequently asked questions

Is Aruma Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Aruma Hotel?

This property doesn't offer parking.

What time is check-in at Aruma Hotel?

Check-in start time: 3 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Aruma Hotel?

Check-out is at noon. Late check-out is available for MXN 200.

Where is Aruma Hotel located?

Located in Downtown Playa del Carmen, this hotel is steps from Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

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Aruma Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 68 out of 169 reviews
Rating 8 - Good. 40 out of 169 reviews
Rating 6 - Okay. 25 out of 169 reviews
Rating 4 - Poor. 17 out of 169 reviews
Rating 2 - Terrible. 19 out of 169 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Liran

Liked: Staff & service
Disliked: Property conditions & facilities
Best location but not m reely nice place
Stayed 1 night in Jan 2025

6/10 Okay

Manuel

Disliked: Property conditions & facilities
Bueni
Stayed 4 nights in Oct 2024

6/10 Okay

James Al

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water in the shower and you need to flush the toilet bowl multiple times. But the staff are friendly
Stayed 5 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness
Agradable
Stayed 1 night in Nov 2024

2/10 Terrible

Johanna

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the most horrible place I have been.
Stayed 3 nights in Mar 2024

4/10 Poor

Jordan

Disliked: Cleanliness, amenities, property conditions & facilities
The code to the door lock malfunctioned multiple times. They didn’t have extra towels to supply when needed. If you just a place to sleep close to 5th street and the beach this is good for that.
Stayed 7 nights in Feb 2024

2/10 Terrible

Mercedes

Disliked: Cleanliness, amenities, property conditions & facilities
Arriving at the check-in of this hotel I could feel a strong stench of sewage from the lobby inside. Much worse, there is no elevator, and therefore the lobby is very dirty. Thinking times before booking will make your vacation a nightmare.
Stayed 7 nights in Apr 2024

6/10 Okay

Eugene

Liked: Cleanliness
Very loud music until about 4:30 a.m. I mean VERY loud and I was on the 3rd floor. If you can look (or hear) past that its ok.
Stayed 1 night in Jan 2024

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, amenities
I liked the localization, I didnt enjoy the beach club. I liked the pool, I didnt like the TV was blocked. I liked the food in another hotel, I dint like that it was mandatory to pay for it. I liked the room but the hotel needs general maintenance. Thank you.
Stayed 2 nights in Nov 2023

6/10 Okay

Kathryn

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great staff! Clean rooms but there was a lot of mold on the property, but not in the room. The sliding glass door to the balcony didn’t lock and it was a shared balcony! My friends room had no blanket.
Stayed 1 night in Nov 2022

2/10 Terrible

Owen, Montreal

Disliked: Cleanliness, property conditions & facilities
The staff tried to be helpful after asking a few times to be moved. The smell in the first two rooms they put us in was so horrible I slept on the balcony the first night cause the smell was nauseating that was coming from the sewer pipe in the bathroom. Very noisy in the front. They put us in a room in the back and ithe smell wasn't as bad and it was quieter. Breakfast was good and served buffet style.
Stayed 2 nights in Feb 2023

6/10 Okay

Benett

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pros: generally nice, great location, friendly staff, rooftop is great Cons: they hit me with a mandatory fee in person for breakfast and beach club entry. They didn't have change. Low water pressure in the bathroom. No one came to clean my room while I was there.

4/10 Poor

MARIA TERESA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me dirijo a usted para expresar mi extrema insatisfacción con mi reciente estadía en su hotel. Hubo una serie de inconvenientes que impactaron negativamente mi experiencia: * La falta de servicio de recepción y de desayuno fue muy inconveniente. * Mi habitación no contaba con las toallas necesarias. * Tuve que ir a otro hotel para solicitar una plancha, lo cual es inaceptable. * La falta de estacionamiento fue un problema adicional. * Las instalaciones estaban sucias, lo cual es inaceptable para un hotel. Espero que tome en cuenta mis comentarios y realice las mejoras necesarias para garantizar una mejor experiencia a los futuros huéspedes.
Stayed 3 nights in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena ubicacion
Stayed 2 nights in Feb 2025

6/10 Okay

Antonio

Stayed 2 nights in Feb 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
En general bien
Stayed 1 night in Feb 2025

10/10 Excellent

Alexandre

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Danijel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena relación calidad-precio, excelente ubicación. Solo en los cuartos de abajo se escucha mucho ruido del montaje de los desayunos y tampoco hay recepcionista. Recomendable
Stayed 1 night in Jan 2025

8/10 Good

Luisa

Liked: Cleanliness
Muy bien ubicado , las habitaciones sencillas , limpias, los colchones excelentes muy confortables, las sábanas muy limpias , nos sentimos como en casa , un Hotel súper recomendable 👍.
Stayed 2 nights in Dec 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación
Stayed 2 nights in Dec 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion
Stayed 1 night in Dec 2024

10/10 Excellent

MARIBEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bien ubicado, facil acceso y instalaciones limpias
Stayed 12 nights in Dec 2024

10/10 Excellent

Julio Gerardo Calvillo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de muchos lugares interesantes
Stayed 3 nights in Nov 2024

2/10 Terrible

XXX

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024