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"DIKA was an excellent staff. He was always willing to assist with all of our needs. He kept great smile on his face and attitude toward everything. His professional definitely made our stay a memorable experience at this hotel. One down side was that airport pickup service was not made available upon our arrival even though our requesting email was sent a day prior like they requested. It was not a good start but hospitality exhibited by DIKA changed it all. Thank you!! "

"Absolutely beautiful property with huge lush gardens, nicely appointed rooms, very quiet and hospitable. Staff is smiling, polite, always ready to assist and very efficient.. the hotel and its sister hotel Andaz have fantastic food to offer from Indonesian (Omang Omang which also hosted the delicious and huge buffet breakfast) to Italian ( pizzaria) to fresh seafood (The fisherman’s club @ Andaz). NYE event was a blast. Can’t name all the staff individually but they all participated to make our stay memorable..we however need to mention Eka a great spa therapist!"

"Amazing staff. Great outside area. Good location"

"We had a very relaxing 5 night stay over new years. Staff very friendly, daily morning and night room service was lovely. Gardens and grounds are beautiful and extremely well maintained. We didn’t opt to pay extra for breakfast in their restaurant as there are so many options around Ubud. Located in a great areas close to everything. Although overcast and rainy most days of our stay we still utilised the pools, pool bar staff very attentive. Overall would highly recommend Alaya!"

"A perfect holiday location for all ages and activities. I would most definitely return."

"If i can give them 7 stars i will One of the best hotel i been to Staff veryyy friendly Very clean Safe Close to everything Good for family Thank you aloft"

"Very helpful and considerate staff. Always trying to help more and more. Service with a smile. Genuinely concerned and Sincere."

"I needed a restful night after a wonderful but busy week in Bali that was close to the airport. My stay was amazing from beginning to end. Check in, breakfast, pool DJ, spa and amazing views from my balcony. Thank you W Bali Team!"

"Excellent location and staff & customer service are awesome. Good buffet breakfast for the price . Lovely food at hotel Only issue with the bottled water provided in the hotel room is so had to open. "