4/10 Poor
Verified traveler
18 February 2013
Disliked: Cleanliness, staff & service, property conditions & facilities
Great Potential that falls short!!!
The hotel exterior and amenities are quite good, but the room was disappointing, especially the bathroom.
There was a lot of small maintenance issues, including the bathroom door hinges were loose, so the door would not close unless you lifted it, there was extensive mildew in the bathroom, it just did not feel clean.
We were arriving at 2:00 AM, so we called ahead to ask about transfer service from the airport since we were aware that Taxis could be expensive at this hour in the morning. The refused to offer the transfer service, telling us to use a taxi instead.
When we arrived, they were confused that we were arriving at the early hour and did not have the room we booked since we were so late, even though we had called a week ahead to tell them our arrival time and ask about transfer service!!!!
We also asked about Late Checkout, since we arrived so late and wanted to sleep, the night person said it was not possible since they were booked, BUT they next day after we checked out they told us they were not fully booked and we could have stayed later!!!
Bottom line, they hotel is very nice during the day and it looks like they are working on refinishing rooms, but night and telephone staff obviously had NO INTEREST IN HELPING US!!!!!