Find Hotel with a Concierge in Panlong

"We asked for a refund because the air con was not working and we were not informed on check in. This was the case for the entire hotel ! They brought us fans but it was still stuffy and too hot to stay in. They wanted to keep half of our payment as we had already ‘used’ the room for 3 hours but we literally left our bags in the room and went out for a meal and came back to realise this problem. We didn’t stay and will not recommend any one to stay, though the hotel was situated in a great...

"Exceeded my expectation, 5 star service. Front desk manager Kitty Zhang and her team member Evelyn Wang made my stay perfect. the complimentary suite upgrade, the diverse breakfast, comfort swimming pool. everything is perfect and up to IGH's highest standard. I will definitely go back again. "

"예약한 방이 없어서 큰 방으로 업그레이드를 받았습니다. 불필요하게 너무큰 사이즈의 방이 부담스러웠으며, 저녁에는 방 옆쪽에 위치한 행사장에서 정리를 하는 소음이 너무커서 편하게 잠을 자기 어려웠습니다. 이 호텔의 모든 프론트 직원들은 정말 상냥하지만, 영어를 능숙하게 다루는 사람이 없어서 결제할때는 불안하기까지 했습니다. 기본적인 영어는 필요할것 같습니다."