Search Chalets in Painscastle

"Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night. "

"Set in a beautiful village, staff very helpful and friendly. Food amazing enjoyed our stay and will be returning. Also slept well in a comfortable bed"

"In the main all I ask for in a hotel is to be clean and safe. But occasionally I encounter a hotel that deserves praise. We stayed for two nights. The room was large and comfortable. Staff throughout the hotel were efficient and courteous. Breakfast was good, dinner even better. Add complimentary access to the pool, jacuzzi and sauna and the result is amazing value. Thoroughly recommended. "

"The room I stayed in in this beautiful building was possibly one of the most beautiful I have ever stayed in. However when it came to the service of the staff there was a lot left to be desired... and this was in no means the fault of the staff of which there were only two... to run the bar and service the needs of the guests. I did feel that it was odd that every time I called the hotel before arriving that there was never anyone manning the phone, but regardless we were not put off. If I was to visit again, I would want to know that I wouldn't have to wait at an empty bar for 12 minutes before being served (I know the 2 staff, one of which was a trainee) were busy with the dining but at £270 a night, that isn't good enough and not my problem... I don't wish to seem petty but lots of other short comings occurred like being first into the dining hall and one of last to have our order taken, waiting until the end of our starter before our drinks arrived and taking far too long to reseat us when my wife couldn't read the menu because of the dim light. I get that there was only two staff and there were 10 couples in the dining room but this is a failing from a managerial point of view which I definitely didn't expect from such a seemingly highbrow establishment. "

"Very comfortable room and made up each day. The food was delicious. I will definitely be going back!"

"Very good value for money Breakfast well cooked to order "

"The staff were welcoming, friendly and made check in easy. Nice hotel conveniently located "

"Friendly hotel with excellent food! Was there for business so shame i didn't get chance to enjoy the area more"

"This is the second time we’ve stayed and both times have been really good. George is a lovely host, the food is superb and the accommodation of a high standard. There are nice touches such as fresh milk and home made flapjacks in the room. "