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Serra Palace Hotel

3.5 star property
Hotel in Ouro Branco with free breakfast and a 24-hour front desk

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serra Palace Hotel

Outdoor pool
Minibar, in-room safe, desk, blackout drapes
View from property
Lobby sitting area
Parking

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double or Twin Room

Minibar, in-room safe, desk, blackout drapes

Double or Twin Room

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
In-room safe
Daily housekeeping
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Minibar, in-room safe, desk, blackout drapes

Single Room

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
In-room safe
Daily housekeeping
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, desk, blackout drapes

Triple Room

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Private bathroom
Minibar
Cable channels
In-room safe
Daily housekeeping
  • 19 sq m
  • Sleeps 3
  • 3 Twin Beds OR 2 Twin Beds

Similar properties

Front of property

Hotel Pousada Circuito dos Inconfidentes

Pool
Breakfast included
Parking included
Free WiFi
9.2 out of 10, Wonderful, (135)
The price is AED 177
AED 185 total
includes taxes & fees
29 Nov - 30 Nov
Hotel Pousada Circuito dos Inconfidentes

About the neighborhood

Map
Rua Jose Pereira Sobrinho, 350, Ouro Branco, MG, 36420-000

What's nearby

  • Mother Of Our Lady Of Conception - 23 min drive - 22.6 km
  • Federal University of Ouro Preto - 34 min drive - 31.0 km
  • Nossa Senhora do Pilar Church - 36 min drive - 32.8 km
  • Tiradentes Square - 37 min drive - 33.3 km
  • Nossa Senhora do Carmo Church - 37 min drive - 33.4 km

Getting around

  • Belo Horizonte (CNF-Tancredo Neves Intl.) - 161 min drive

Restaurants

  • ‪Restaurante Trem Mineiro - ‬17 min walk
  • ‪Churrascaria Cabana - ‬8 min walk
  • ‪Malibu Grill - ‬4 min walk
  • ‪Restaurante Bom Apetite - ‬9 min walk
  • ‪Jah do Acai / Penguins - ‬3 min walk

About this property

Serra Palace Hotel

Hotel in the city center
Take advantage of a free breakfast buffet, a garden, and dry cleaning/laundry services at Serra Palace Hotel. The on-site Regional cuisine restaurant, Serra Palace, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a conference center.
You'll also enjoy the following perks during your stay:
  • Multilingual staff, an elevator, and a TV in the lobby
  • A 24-hour front desk, a computer station, and barbecue grills
  • 1 meeting room
Room features
All 80 rooms have comforts such as air conditioning, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 24-inch LED TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–9 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Serra Palace

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Multilingual staff

Business services

  • Computer station
  • Conference center (2422 square feet of space)
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 24-inch LED TV
  • Cable channels

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Serra Palace Hotel Ouro Branco
Serra Palace Ouro Branco
Serra Palace
Serra Palace Hotel Hotel
Serra Palace Hotel Ouro Branco
Serra Palace Hotel Hotel Ouro Branco

Frequently asked questions

Is Serra Palace Hotel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Serra Palace Hotel?

Check-in start time: 2:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Serra Palace Hotel?

Check-out is at noon.

Where is Serra Palace Hotel located?

Located in the heart of Ouro Branco, this hotel is 7.7 mi (12.3 km) from Itatiaia State Natural Monument and within 16 mi (25 km) of Mother Of Our Lady Of Conception and Sanctuary of Bom Jesus do Congonhas. Imagem e Memoria Museum and Museu Romaria are also within 16 mi (25 km).

Serra Palace Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 92 reviews" "
Rating 8 - Good. 33 out of 92 reviews" "
Rating 6 - Okay. 7 out of 92 reviews" "
Rating 4 - Poor. 4 out of 92 reviews" "
Rating 2 - Terrible. 2 out of 92 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

nilo

Liked: Staff & service
Under renovation.
Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Looks better feom the outside
There is anothe option about 3 blocks way with a swimming pool on the roof. This one also jas a pool the size of a jacuzzi. Waffle type pillows, norhing to brag about it
Stayed 2 nights in Mar 2018

10/10 Excellent

Mônica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
experiencia
Gostei de tudo-
Stayed 1 night in Aug 2024

10/10 Excellent

Francisco

Stayed 2 nights in Aug 2024

10/10 Excellent

Antonio Carlos

Stayed 3 nights in Aug 2024

10/10 Excellent

GABRIEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Luiz Ney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Fabiano

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel coerente com seu custo.
Stayed 1 night in Jun 2024

10/10 Excellent

Jader roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

4/10 Poor

Lilian

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fraco
Toalhas horriveis. Banheiro sem circulação de ar. Café da manhã muito fraco. Localização tb nao eh das melhores. O atendimento eh ok. O quarto eh limpo e espaçoso. Nao tem ar condicionado.
Stayed 2 nights in May 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Várias Moscas e Mosquitos nos alimentos
A estrutura física do hotel em sí é boa mas não vale a pena se hospedar aqui: PÉSSIMA EXPERIÊNCIA. O café da manhã é um verdadeiro cenário de horror: O café é servido em uma "mesa" aberta e, por isso, dezenas de mosquitos e moscas ficam sobre os alimentos. Praticamente todos os alimentos continham moscas. Falta de higiene total. Fotografei e filmei os mosquitos/moscas nos alimentos e passei o caso à recepção e à gerência do hotel que, como medida, apenas colocaram um ventilador no dia seguinte no local para "espantar" os mosquitos e que, obviamente, não resolveu o problema, uma vez que no dia seguinte haviam moscas/mosquitos nos alimentos. Essa situação é inadmissível pois além de não ser higiênico, contribui para a transmissão de doenças. Como se não bastasse o cenário de horror com as moscas/mosquitos no café da manhã, uma aranha desceu do lustre do teto do quarto e caiu sobre a cama e tive que matá-la. Além disso constatei os seguintes pontos negativos: 1- Ausência de secador de cabelo no banheiro. 2 - Chuveiro com pouca pressão hídrica. 3 - As cortinas (cortina e black out) são pequenas para o tamanho da janela e, ao amanhecer, o quarto fica bem claro impossibilitando dormir satisfatoriamente. 4 - No quarto havia apenas um lençol e uma manta branca bem fina para cobrir (não havia edredom/cobertor disponível no quarto) e por isso senti frio durante a noite. 5 - A piscina é pequena e fica em frente a área do café da manhã comprometendo a privacidade do hóspede.
Stayed 4 nights in Dec 2023

8/10 Good

Artur

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel tem uma boa estrutura e quartos espaçosos. Pontos positivos: Quarto espaçoso, estacionamento grande e bons preços de lavanderia. Pontos negativos: Chuveiro ruim (sai pouca água e muito espalhada), piscina que fica quase dentro do restaurante e café da manhã que apesar de muita variedade, não parece ser renovado todos os dias.
Stayed 6 nights in Jan 2024

6/10 Okay

Celia

Traveled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023

8/10 Good

Leonardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Gerson

Business traveler
Avaliacao
Portaria : funcionario mal arrumado com roupa suja atendendo no balcao. Foi comunicado que telefone do quartobestava estragado mas nada foi feito nos outros dias de estadia Comida mal feita, carne dura , nao era picanha mas foi vendida como tal. Vaso sanitario com descarga vazando.ovo do cafe da manha pessimo...
Stayed 4 nights in Oct 2023

8/10 Good

wilson gomoes viera

Traveled with family
Disliked: Room comfort
Lazer
Foi boa !!!
Stayed 3 nights in Oct 2023

10/10 Excellent

William

Stayed 1 night in Oct 2023

4/10 Poor

Ricardo

Stayed 2 nights in Sep 2023

10/10 Excellent

ariel

Stayed 1 night in Jul 2023

10/10 Excellent

Richardson

Stayed 1 night in May 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

FRANCISCO

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Filipe

Stayed 2 nights in Apr 2023

4/10 Poor

Gedison

Disliked: Cleanliness
Decepção
Absurdo, barata no quarto, pedimos para limpar o quarto apos matarmos a barata, e somente dois dias depois que foram tirar a barata, cortinas curtam não vedam a janelas, fica um clarão no quarto, não tinha manteiga no café da manhã hotel bom, mas a limpesa foi decepcionante.
Stayed 3 nights in Mar 2023

6/10 Okay

ANTONIO ADEL DOS

Business traveler
Liked: Cleanliness, staff & service
É um bom Hotel em geral, tem um bom café da manhã e amplo local de estacionamento, mas falta isolamento acústico entre quartos, o que pode incomodar. Também, a TV só tem um canal funcionando. A piscina fica muito exposta, sem qualquer privacidade.
Stayed 2 nights in Jan 2023