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"The hotel had multiple onsen each of different style. Very enjoyable. The view from the room faced forestry, which would be beautiful in autumn when the leaves turned red. The sound on rushing water from the rapids nearby gave a soothing feeling. The service staff coordination was great too, when you arrive or checked out, they will ask for your name or room number, then inform recep or the car assistant to prepare your keys. Things which were not great 1/ food at the buffet was often cold or like warm,other than soup. 2/ would have been nicer if it were kaiseki"

"This was the first time my best friend Lina and I had stayed at a ryokan, and although it was a perfect trip overall, the only difficult part was walking up the hill to the ryokan with our luggage. The staff were very kind, and the two breakfasts and two dinners, each featuring exquisite delicacies, left us in awe every time. The temperature of the hot spring water was just right and gentle. What truly moved us, however, happened after we had checked out. While we were waiting in line at the Yufuin Station, the ryokan owner hurried toward us and handed me my sunglasses. The truth is, I had left the sunglasses behind, thinking they were too old to keep. The owner had noticed I had left them and retrieved them while cleaning. We were so touched that we almost cried. We will definitely recommend this place to our friends and family, and we are already planning our next visit. Arigatou gozaimasu!"

"Beautiful, modern, very tastefully decorated property. The front desk attendee was very hospitable, a warm welcome to our first time in Yufuin! Gems is a minute walk from the station / bus stop, and is located centrally to Yufuin town. The walk to Kinrin lake was beautiful, with views of the mountain on the street. The room we booked was incredibly spacious, and although designed for 4, did not feel too empty for 2. The bathroom is so well done and so clean, with a huge bath tub that just invites a private soak. We would stay again next time! "

"I love the traditional tatami rooms here. The ‘Bekkan’ is an annex and based in an older building that is charmingly done. It has its own baths, but you have access to the bigger and outdoor baths at the main building a block away. We hadn’t ticked the dinner box when reserving. Dining options in this town may be somewhat limited as most onsen inns serve meals inside. The restaurants fill up. We ordered the dinner when we arrived. It is a bit pricey, but is a all you can eat buffet with Japanese, Chinese and som western options. The drinks are included as well. The rooms were authentic and the baths excellent. This whole town is duper charming and fun to explore. "

"good!!"

"Though hard to find a location from the google map hotel was great. Especially I enjoyed the hot spring."

"Excellent customer service "

"I will definitely come back! It was a perfect stay and gave my mom and me a wonderful memory. Thank you so much to the amazing staff!"

"Staff were great and attentive, nice little fruit farm close by. But hotel is a bit isolated so need to drive out to go elsewhere. Had a bit of kids toys you can borrow to play both indoor and outdoor that the kids loved!"