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"When we arrived the staff greeted us and gave us a warm welcome. The check in was fast and then we were lead to our room. The staff explained all the onsens available as well as giving us a tour. We enjoyed the Kaiseki dinner (reservation ahead was req) and the private onsen. I will definitely be back and recommend this place to our friends and family "

"Great place, in the middle of all the action. "

"Staff at the hotel were so kind and attentive. Helped us with wheel chair rental and taxi reservation to the airport. Coin laundry was so helpful. Our room was always kept clean. Stayed in room 1517 and the view from the window was amazing!. We had breakfast buffet for 6 mornings at Ariake. Never get tired of the food, especially the French toast! We would definitely come back to stay at Okura. Thank you,"

"The hotel rooms are spacious,quiet, with very comfortable beds. The service is outstanding as well. The only draw back is there are limited restaurants on Port Island, but they run a shuttle every 20mins for free to Sannomiya station - so really not an isssue. There is a nice convience store at the hotel for drinks, snacks, prepackaged meals, and toiletries. The shuttle also takes you to Shin-Kobe, which is a huge help. They also have a designated bus stop in front of Shin-Kobe, so take advantage of that for the ride to the hotel. I will definitely stay here again in the future."

"It was raining when we got to the hotel, and I was immediately offered a towel to help dry off. The staff spoke English well enough to understand what I was saying without any difficulty. The room was spacious, clean, quiet, and had all the amenities that we needed. Only a 10 minute walk to Sannomiya Station made seeing the town a breeze. Also Kobe beef was amazing, highly recommend it."

"Shuttle bus driver is very responsive. Lobby staff are friendly. Easy check in and out."

"Value for money. Well kept, clean, excellent service. Shuttle bus to train station an added bonus."

"Provides free two scoop of ice cream every night in the lounge. Walking distance to train station, food and shopping. Can walk to Kobe Port. "

"Cheap, clean, and convenient. This is a no frills hotel, but excellent value in downtown Kobe. "