Find all hotels by Pan Pacific Hotels & Resorts in North West Division

"酒店根本未準備好營業， 原定3pm check in, 到5pm才有房。 lobby大批未能check in的客人。進房後上一個客人的濕毛巾同垃圾仍然於房中，床沒有收拾好。打電話到front desk永遠沒有人前來幫助。最後我8:30pm才入住正常房間。 酒店餐廳亦未完全準備好， 晚餐食物很一般。 We had a terrible experience at this place. Check-in time was supposed to be 3 PM, but when we arrived at 4 PM, we saw a large group of guests waiting around, many of them complaining about the delay. We didn’t get our room keys until 5 PM. When we finally entered our room, we were shocked. The bedsheets were messy and crumpled, slippers from...

"Booking ID was diff from their system, they didn't check all their reservation avenues & just said my booking don't exist & asked me to contact Hotel.com. After like 20 mins I finally connected to a Hotel.com agent and passed my phone to the Hotel owner. Not surprisingly my booking was found in less than a minute, owner said not his fault because booking ID was diff. But he didn't even bother to check all the reservation avenues beforehand!? I even showed him my booking through the Hotel.com App...

"The staff were very helpful especially when there was a mistake from the Hotels.com booking. One of the room i booked cannot be flushed. Another room may have bed bugs as one of my uncle was scratching the whole night. And some of the guests staying there were rowdy in the middle of the night."