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The Charles Hotel

4.0 star property
Victorian inn with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Charles Hotel

Terrace/patio
Designer store
Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down comforters
Vineyard
Property grounds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
The current price is AED 749
AED 880 total
includes taxes & fees
21 Mar - 22 Mar

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Premium Room

Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Premium Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Deluxe Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Basic Room, 1 Double Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
TV
Hypo-allergenic bedding
Pillowtop bed
Down duvet
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, (1002)
The price is AED 571
AED 672 total
includes taxes & fees
4 Mar - 5 Mar
The Shaw Club Hotel

About the neighborhood

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0

What's nearby

  • Royal George Theatre - 5 min walk
  • Niagara-on-the-Lake Golf Club - 6 min walk
  • Shaw Festival Theatre - 13 min walk
  • Jackson-Triggs Winery - 3 min drive
  • Peller Estates Winery - 4 min drive

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪The Irish Harp Pub - ‬10 min walk
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Cannery Restaurant - ‬17 min walk

About this property

The Charles Hotel

Upscale boutique inn near Niagara River Gorge
Located close to Niagara-on-the-Lake Golf Club and Royal George Theatre, The Charles Hotel provides a terrace, a garden, and a bar. The on-site international cuisine fine-dining restaurant, HobNob Restaurant, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a 24-hour front desk, and smoke-free premises
  • Concierge services
  • Guest reviews say great things about the helpful staff and location
Room features
All guestrooms are individually furnished, and boast comforts such as air conditioning, as well as perks like free WiFi and room service. Guest reviews say good things about the comfortable rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Designer toiletries and hair dryers
  • 55-inch TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 8:00 AM–10:30 AM: CAD 35 for adults and CAD 25 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • HobNob Restaurant

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch TV
  • Digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker

More

  • Energy-saving switches
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

Is The Charles Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Charles Hotel?

Self parking is free at this property.

What time is check-in at The Charles Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at The Charles Hotel?

Check-out is at 11 AM.

Where is The Charles Hotel located?

Located in Old Town Historic District, this boutique inn is within a 5-minute walk of Niagara River Gorge and Royal George Theatre. Niagara-on-the-Lake Golf Club and Lake Ontario are also within 10 minutes.

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The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 278 out of 483 reviews
Rating 8 - Good. 124 out of 483 reviews
Rating 6 - Okay. 50 out of 483 reviews
Rating 4 - Poor. 20 out of 483 reviews
Rating 2 - Terrible. 11 out of 483 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Love this beautiful inn.
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Stayed 2 nights in Jan 2025

10/10 Excellent

donald s

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant.
Stayed 1 night in Dec 2024

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
I wish breakfast was included or at least tea and coffee available for all guests. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was covenient, clean and breakfast was delicious.
Stayed 1 night in Sep 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous getaway
We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great little Inn for a night or two in Niagara on the Lake.
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Amazing place to stay. The staff are so friendly, good is delicious, and the setting is so peaceful. Perfect place to walk, curl up with a book on the porch or front patio, and enjoy the beauty of this historic building and lovely grounds.
Stayed 1 night in Sep 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at The Charles Inn.
Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property well located in a gorgeous location.
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
This was the perfect spot for a stay as we headed back toward home.
Stayed 1 night in Jul 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint boutique hotel in a quiet area and easy walking access to shops & restaurants.
Stayed 1 night in Aug 2024

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and comfortable property with great friendly well trained staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent!
Stayed 1 night in Aug 2024

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Everything was perfect.
Stayed 1 night in Nov 2024

10/10 Excellent

Anne

Liked: Staff & service, property conditions & facilities
It was well located for walking and it was a peaceful environment.
Stayed 1 night in Sep 2024

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jul 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service; variety of rooms with terraces and/or balconies; attentive and friendly staff; convenient locations.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building with lovely grounds.
Stayed 1 night in Jul 2024

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything very nice
Stayed 1 night in Jul 2024

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location - just far enough away from the busy area, but walkable to plays, restaurants, etc.
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
relaxing
Stayed 2 nights in Nov 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 3 nights in Oct 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in May 2024