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Hotel Riu Palace Tropical Bay - All Inclusive

4.0 star property
Stylish property on the shore with 2 outdoor swimming pools

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Riu Palace Tropical Bay - All Inclusive

Sports facility
Aerial view
Minibar, in-room safe, laptop workspace, blackout drapes
Buffet
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • All inclusive
    All inclusive
  • Gym
    Gym
  • Breakfast included
    Breakfast included

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Junior Suite, Garden View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Oceanfront (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Partial Sea View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Sofa bed
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Double Room (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (B2C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Standard Double Room (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Garden View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Blackout drapes/curtains
Sofa bed
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Oceanfront (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, Oceanfront (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Oceanfront (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Ceiling fan
Blackout drapes/curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Oceanfront (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
Separate bedroom
Ceiling fan
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, Oceanfront (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
  • Sleeps 8
  • 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Plasma TV
2 bedrooms
Ceiling fan
Blackout drapes/curtains
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Plasma TV
2 bedrooms
Ceiling fan
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

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About the neighborhood

Map
Norman Manley Boulevard, Bloody Bay Beach, Negril, Westmoreland

What's nearby

  • Bloody Bay - 1 min walk
  • Bloody Bay Beach - 10 min walk
  • Hedonism II - 16 min walk
  • Seven Mile Beach - 18 min walk
  • Kool Runnings Water Park - 3 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 86 min drive

Restaurants

  • ‪Hunter Steakhouse - ‬16 min walk
  • ‪Green Island Restaurant, RIU - ‬15 min walk
  • ‪Ackee - ‬3 min drive
  • ‪Hedonism II - Delroy's Bar - ‬16 min walk
  • ‪Zen - ‬14 min walk

About this property

Hotel Riu Palace Tropical Bay - All Inclusive

Upscale all-inclusive property near Bloody Bay Beach
Located close to Kool Runnings Water Park and Booby Cay, Hotel Riu Palace Tropical Bay - All Inclusive provides a free breakfast buffet, a swim-up bar, and a poolside bar. With a white sand beach, sun loungers, and scuba diving, this property is the perfect place to soak up some sun. Indulge in a deep-tissue massage, a body wrap, and a facial at Renova Spa, the onsite spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Fitness classes are offered at the health club; other things to do include water skiing, snorkeling, and volleyball. Free in-room WiFi is available to all guests, along with a garden and a playground.
Additional perks include:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, express check-out, and ATM/banking services
  • A front-desk safe, wedding services, and concierge services
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 452 rooms offer comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
  • Bathrooms with eco-friendly toiletries and hair dryers
  • Plasma TVs with satellite channels
  • Balconies, separate sitting areas, and LED light bulbs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (some restrictions)
Dining and beverage availability limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Snorkeling excursions
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Spa

  • Aromatherapy
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa tub

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Tropical
Riu Palace Tropical Bay
Riu Palace Tropical Bay All Inclusive
Riu Palace Tropical Bay All Inclusive Negril
Riu Palace Tropical Bay Negril
Riu Tropical
Riu Tropical Bay
Riu Tropical Bay Palace
Riu Tropical Palace Bay
Tropical Bay
Riu Tropical Inclusive Negril
RIU Palace Tropical Bay All Inclusive
Hotel Riu Palace Tropical Bay - All Inclusive Negril

Frequently asked questions

Does Hotel Riu Palace Tropical Bay - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Riu Palace Tropical Bay - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Tropical Bay - All Inclusive?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Tropical Bay - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Riu Palace Tropical Bay - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Tropical Bay - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Hotel Riu Palace Tropical Bay - All Inclusive located?

Nestled on the beach, this Negril property is within 1 mi (2 km) of Bloody Bay Beach, Booby Cay, and Seven Mile Beach. Kool Runnings Water Park and Time Square Mall are also within 6 mi (10 km).

Hotel Riu Palace Tropical Bay - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1009 reviews" "
Rating 8 - Good. 236 out of 1009 reviews" "
Rating 6 - Okay. 114 out of 1009 reviews" "
Rating 4 - Poor. 50 out of 1009 reviews" "
Rating 2 - Terrible. 43 out of 1009 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Sukoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a great place
Stayed 5 nights in Oct 2024

2/10 Terrible

Robert

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The AC was out or locked on 80F for the entire stay. RIU management failed to address the issue and stopped returning calls after the first night. We slept each night in pools of our own sweat. Other amenities were great, but NO AC in a “5-star” resort? UNACCEPTABLE.😡😡😡
Stayed 7 nights in Oct 2024

8/10 Good

Tracy Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I want to give this place a 5 star but just can’t because the AC didn’t work last 2 days of our stay and it was very difficult to get dinner reservations. Everything else was awesome.
Stayed 5 nights in Oct 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 times going here. Never disappointed. The people that work there are wonderful. Entertainers Diamond. Bubbles. Spotlight. Advance. Marcus aka super Mario. They are all fun. The wait staff Durval. Shelly. Ishema, Powell, Davin, Grant are so good and pleasant.
Stayed 13 nights in Oct 2024

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and clean. Food was good and special restaurant Italian was excellent. Service was good and beach access great. My one concern was the constant venders on beach. I know they were not allowed on property but they still called out and as you were going into ocean
Stayed 6 nights in Oct 2024

6/10 Okay

corey, Elmont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was mostly helpful
Stayed 3 nights in Oct 2024

8/10 Good

JESSIE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds was uncomfortable.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nataliya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is everything was ok, but just was a little inconvenience with water floor in sink was poor.
Stayed 7 nights in Sep 2024

6/10 Okay

Monique

Traveled with family
Liked: Staff & service
Staff were great… drink very nice.. entertainment staff 10/10… bathroom was not modern n unable to connect tv to streaming channels.. food choices limited and limited traditional dishes
Stayed 5 nights in Aug 2024

8/10 Good

Angelo

Stayed 6 nights in Sep 2024

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was fine; however, there were issues with the room. The room was too far. The safe did not work. They changed our room and is not ready for us to enter delaying our relaxation. te man
Stayed 4 nights in Sep 2024

10/10 Excellent

Madhu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU is a relaxing and well-staffed resort. They offer a great variety of dining options both in the restaurants and buffet-style meals with authentic local flavors and international cuisines (could use more variety of local peppa condiments though!). We were a large group of 30 people and the staff was incredibly nice and accommodating.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mikhail, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous water and beach! Entertainment was awesome! Food delicious!
Stayed 12 nights in Aug 2024

2/10 Terrible

Diasmary

Disliked: Cleanliness, staff & service, property conditions & facilities
The worse service ever,croaches.No air conditioning. No power,worse vacation in my life.
Stayed 3 nights in Jul 2024

2/10 Terrible

Anarda

Disliked: Staff & service
food was terrible, my song got sick
Stayed 7 nights in Aug 2024

6/10 Okay

Patricia Lopez

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The customer service in the hotel was awful, people who work at the buffet were horrible, and the attention was inappropriate. When I got to the room from the pool in the afternoon there was no soap, and no conditioner, I called the reception to send someone to put the soap and conditioner and they never reached out to the room. Then i talked to Arturo the sub- director of the hotel, and he was the one who solved my issue. The variety of food in the buffet was really bad, the same food the entire week I stayed at the hotel. The only good thing that I would say the hotel had was the BEACH, AMAZING AND INCREDIBLY BEACH.
Stayed 6 nights in Sep 2024

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2024

6/10 Okay

Sonia

Stayed 5 nights in Sep 2024

10/10 Excellent

Karlene Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
.Arrived a day late due to airline cancelling. Front desk at property gave number for management to contact for reimbursement.Dialed number to contact management no answer.So unfortunate no refund or extended day,
Stayed 7 nights in Jun 2024

10/10 Excellent

Khalid and Crystelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
loved it!
Stayed 3 nights in Aug 2024

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an awesome stay at the RIU Palace Tropical Bay in Negril. The beach is beautiful (no seaweed or rocks, nice clear/warm water). The jerk hut on the beach served delicious food that we had for lunch every day. In fact, the food in general was great (from the buffet to the à la carte restaurants). Loved the fresh omelettes in the mornings and the steak served at each restaurant is delicious! The bartenders are friendly, hilarious and fun. The vendors on the beach were a bit pushy. My best advice is to ignore them and don’t even make eye contact. Transportation is a 1.5-2 hour bus ride from Montego Bay airport. We booked with Jamaica Tours Limited and can’t complain, they were on time and bus drivers were friendly. On the way, our driver taught us a bit about the towns on the way, Jamaican culture and lifestyle.
Stayed 4 nights in Aug 2024

6/10 Okay

Jeremy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were great as was service. Facilities and the room were nice. Food completely average, not great but not bad….room service is not good at all, and the 24 hour snack lounge is terrible. Coffe bar was great, as were the regular bars but there are zero top shelf options at this resort. There is also very little to no nightlife at this resort. It’s a very low energy quiet resort for sure. We didn’t hate our stay but we also didn’t really enjoy it much. The beach is amazing and was the only reason we decided to stay here to start with. Hope that helps.
Stayed 7 nights in Aug 2024

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

4/10 Poor

CARL

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

6/10 Okay

tish

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have been coming to the Riu Palace since 2003 or 4 never experience roaches the roaches was on the food court buffet for lunch roaches was in our bathroom roaches is in our bedroom scattering I've never I was scared to leave my luggage to bring roaches back to the US with me I've never seen roaches at their palace before please correct this I had to leave the real and go to the Royalton
Stayed 1 night in Aug 2024